Relias RN Communication and Conflict
Resolution RN Practice Exam 2
Questions And Correct Answers
(Verified Answers) Plus Rationales 2025
Q&A | Instant Download PDF
1. Which communication technique is most effective when working with
a patient who is anxious?
a) Giving advice
b) Using medical jargon
c) Using simple, clear language
d) Changing the subject
Using simple, clear language helps reduce confusion and supports
understanding when a patient is anxious.
2. When a nurse paraphrases what a patient says, it demonstrates:
a) Sympathy
, b) Active listening
c) False reassurance
d) Closed communication
Paraphrasing is an active listening skill that shows understanding
and encourages further sharing.
3. A nurse overhears two coworkers arguing in the break room. What is
the first action the nurse should take?
a) Report them to HR
b) Allow them to resolve it if it’s not escalating
c) Join in to mediate immediately
d) Ignore it completely
If the conflict is not escalating, it may be best to allow coworkers the
opportunity to resolve it themselves.
4. Which of the following is an example of nonverbal communication?
a) Asking open-ended questions
b) Maintaining eye contact
c) Restating what the patient said
d) Using silence appropriately
Nonverbal cues like eye contact, posture, and gestures communicate
attitudes and emotions.
5. Which statement reflects an assertive response?
a) “You always make me stay late.”
b) “I feel frustrated when I have to stay late. Can we discuss
, solutions?”
c) “I don’t care anymore.”
d) “It’s all your fault.”
Assertive communication expresses feelings honestly and
respectfully, focusing on problem-solving.
6. The main purpose of using open-ended questions is to:
a) Limit the patient’s response
b) Direct the conversation
c) Encourage elaboration
d) End the conversation quickly
Open-ended questions invite the patient to share more details and
feelings.
7. When conflict arises among team members, what should the nurse
manager do first?
a) Take sides
b) Assign blame
c) Facilitate a discussion
d) Ignore the conflict
Facilitating open discussion helps resolve conflict constructively and
prevents escalation.
8. Which approach best demonstrates empathy?
a) “I know exactly how you feel.”
b) “This must be very difficult for you.”
, c) “Don’t worry about it.”
d) “Try to calm down.”
Empathy involves recognizing and acknowledging another’s feelings
without judgment or minimizing.
9. A patient is silent after receiving bad news. The best response is to:
a) Change the subject
b) Give advice
c) Sit quietly and offer support
d) Talk continuously to distract
Silence can be supportive, allowing the patient time to process
emotions.
10. Which statement is a barrier to effective communication?
a) “Can you tell me more about how you feel?”
b) “I’m here to listen.”
c) “Take your time, there’s no rush.”
d) “You shouldn’t feel that way.”
Telling someone how they should feel invalidates their emotions and
shuts down communication.
11. The DESC script is a tool for:
a) Diagnosing patient conditions
b) Scheduling patient discharges
c) Resolving conflicts assertively
d) Documenting patient care
Resolution RN Practice Exam 2
Questions And Correct Answers
(Verified Answers) Plus Rationales 2025
Q&A | Instant Download PDF
1. Which communication technique is most effective when working with
a patient who is anxious?
a) Giving advice
b) Using medical jargon
c) Using simple, clear language
d) Changing the subject
Using simple, clear language helps reduce confusion and supports
understanding when a patient is anxious.
2. When a nurse paraphrases what a patient says, it demonstrates:
a) Sympathy
, b) Active listening
c) False reassurance
d) Closed communication
Paraphrasing is an active listening skill that shows understanding
and encourages further sharing.
3. A nurse overhears two coworkers arguing in the break room. What is
the first action the nurse should take?
a) Report them to HR
b) Allow them to resolve it if it’s not escalating
c) Join in to mediate immediately
d) Ignore it completely
If the conflict is not escalating, it may be best to allow coworkers the
opportunity to resolve it themselves.
4. Which of the following is an example of nonverbal communication?
a) Asking open-ended questions
b) Maintaining eye contact
c) Restating what the patient said
d) Using silence appropriately
Nonverbal cues like eye contact, posture, and gestures communicate
attitudes and emotions.
5. Which statement reflects an assertive response?
a) “You always make me stay late.”
b) “I feel frustrated when I have to stay late. Can we discuss
, solutions?”
c) “I don’t care anymore.”
d) “It’s all your fault.”
Assertive communication expresses feelings honestly and
respectfully, focusing on problem-solving.
6. The main purpose of using open-ended questions is to:
a) Limit the patient’s response
b) Direct the conversation
c) Encourage elaboration
d) End the conversation quickly
Open-ended questions invite the patient to share more details and
feelings.
7. When conflict arises among team members, what should the nurse
manager do first?
a) Take sides
b) Assign blame
c) Facilitate a discussion
d) Ignore the conflict
Facilitating open discussion helps resolve conflict constructively and
prevents escalation.
8. Which approach best demonstrates empathy?
a) “I know exactly how you feel.”
b) “This must be very difficult for you.”
, c) “Don’t worry about it.”
d) “Try to calm down.”
Empathy involves recognizing and acknowledging another’s feelings
without judgment or minimizing.
9. A patient is silent after receiving bad news. The best response is to:
a) Change the subject
b) Give advice
c) Sit quietly and offer support
d) Talk continuously to distract
Silence can be supportive, allowing the patient time to process
emotions.
10. Which statement is a barrier to effective communication?
a) “Can you tell me more about how you feel?”
b) “I’m here to listen.”
c) “Take your time, there’s no rush.”
d) “You shouldn’t feel that way.”
Telling someone how they should feel invalidates their emotions and
shuts down communication.
11. The DESC script is a tool for:
a) Diagnosing patient conditions
b) Scheduling patient discharges
c) Resolving conflicts assertively
d) Documenting patient care
