DELTA FOUNDATIONS EXAM 1 WITH
ALL NEEDED TO PASS
Chain lof lCommand l- lcorrect lanswers l-captain l
first lofficer l
purser/ lflight lleader
service lleader l
flight lattendant
Ergonomics l- lcorrect lanswers l-Big lengines l
dip land ldrive l
inside lbase l
turn lnot ltwist
Core lvalues l- lcorrect lanswers l-Honesty, lintegrity, lrespect, lperseverance, lservant
lleadership
All lskills lof lCRM l- lcorrect lanswers l-Planning, lcrew lcoordination, lworkload
lmanagement, lsituational lawareness, lcommunication, ldecision lmaking
, Planning l- lcorrect lanswers l-Anticipate lcontingencies land lthe lvarious lactions lthat lmay
lbe lrequire. lIncludes: lbrief lcrew lthoroughly lestablishing la lteam lconcept lfor lflight,
lstaying lahead lof lthe lcurve, land lseeking linformation land ldirections lfrom lothers lwhen
lneeded
Crew lcoordination l- lcorrect lanswers l-Identify land lactively lsupport lthe lexperience land
lknowledge lof lothers. lIncludes: lpartner lwith lfellow lcrew lmembers lto lensure lall lduties
lare lcompleted, lshow lsensitivity lto lothers, lmanage linterpersonal land loperational
lconflict
Workload lManagement l- lcorrect lanswers l-Prioritize land ldelegate ltasks lappropriately
land lassume ladditional lresponsibilities lwhen lcircumstances lcall lfor lit
Situational lawareness l- lcorrect lanswers l-Seek lperspectives lof lothers land lconfirm
lunderstanding lto lmaintain la lshared llevel lof lsituational lawareness
Communication l- lcorrect lanswers l-Exhibit la lpositive lattitude lby lacknowledging
lindividuals land lexpress linterest lin lthe lsuccess lof lcrew
Decision lmaking l- lcorrect lanswers l-Be lfamiliar lwith lprocedures land laccount lfor lany
ldeviations. lVerbalize lplans land ldecisions lclearly lto lCree lmembers. lSelect lthe lbest
lcourse lof laction lby lconsidering lall loutcomes land loptions.
Standards lof lperformance l- lcorrect lanswers l-Safety land lHealth, lCustomer lService,
lTeamwork, lProfessionalism
Define lcrm l- lcorrect lanswers l-Effective luse lof lall lresources, lincluding lpersonnel,
ltraining, lprocedures, land lequipment lto lachieve lhighest llevel lof lsafety.
Human lfactors lhave lbeen l- lcorrect lanswers l-A lcause lin lup lto l80% lof lall lairline
lincidents
TEM l- lcorrect lanswers l-Threat land lError lManagement
Threat lmanagement lis l- lcorrect lanswers l-Future lprevention
Error lmanagement lis l- lcorrect lanswers l-Past lmistakes lin lorder lto lrecover
Intentional lnon lcompliance l- lcorrect lanswers l-Deliberate lviolation lof lprocedure, lpolicy
lor lregulation
Procedural lerror l- lcorrect lanswers l-Error lfor lwhich lthe lintention lwas lcorrect lbut
lexecution lwas lflawed
Communication lerror l- lcorrect lanswers l-Information lthat lwas lincorrectly ltransmitted
lor linterpreted
ALL NEEDED TO PASS
Chain lof lCommand l- lcorrect lanswers l-captain l
first lofficer l
purser/ lflight lleader
service lleader l
flight lattendant
Ergonomics l- lcorrect lanswers l-Big lengines l
dip land ldrive l
inside lbase l
turn lnot ltwist
Core lvalues l- lcorrect lanswers l-Honesty, lintegrity, lrespect, lperseverance, lservant
lleadership
All lskills lof lCRM l- lcorrect lanswers l-Planning, lcrew lcoordination, lworkload
lmanagement, lsituational lawareness, lcommunication, ldecision lmaking
, Planning l- lcorrect lanswers l-Anticipate lcontingencies land lthe lvarious lactions lthat lmay
lbe lrequire. lIncludes: lbrief lcrew lthoroughly lestablishing la lteam lconcept lfor lflight,
lstaying lahead lof lthe lcurve, land lseeking linformation land ldirections lfrom lothers lwhen
lneeded
Crew lcoordination l- lcorrect lanswers l-Identify land lactively lsupport lthe lexperience land
lknowledge lof lothers. lIncludes: lpartner lwith lfellow lcrew lmembers lto lensure lall lduties
lare lcompleted, lshow lsensitivity lto lothers, lmanage linterpersonal land loperational
lconflict
Workload lManagement l- lcorrect lanswers l-Prioritize land ldelegate ltasks lappropriately
land lassume ladditional lresponsibilities lwhen lcircumstances lcall lfor lit
Situational lawareness l- lcorrect lanswers l-Seek lperspectives lof lothers land lconfirm
lunderstanding lto lmaintain la lshared llevel lof lsituational lawareness
Communication l- lcorrect lanswers l-Exhibit la lpositive lattitude lby lacknowledging
lindividuals land lexpress linterest lin lthe lsuccess lof lcrew
Decision lmaking l- lcorrect lanswers l-Be lfamiliar lwith lprocedures land laccount lfor lany
ldeviations. lVerbalize lplans land ldecisions lclearly lto lCree lmembers. lSelect lthe lbest
lcourse lof laction lby lconsidering lall loutcomes land loptions.
Standards lof lperformance l- lcorrect lanswers l-Safety land lHealth, lCustomer lService,
lTeamwork, lProfessionalism
Define lcrm l- lcorrect lanswers l-Effective luse lof lall lresources, lincluding lpersonnel,
ltraining, lprocedures, land lequipment lto lachieve lhighest llevel lof lsafety.
Human lfactors lhave lbeen l- lcorrect lanswers l-A lcause lin lup lto l80% lof lall lairline
lincidents
TEM l- lcorrect lanswers l-Threat land lError lManagement
Threat lmanagement lis l- lcorrect lanswers l-Future lprevention
Error lmanagement lis l- lcorrect lanswers l-Past lmistakes lin lorder lto lrecover
Intentional lnon lcompliance l- lcorrect lanswers l-Deliberate lviolation lof lprocedure, lpolicy
lor lregulation
Procedural lerror l- lcorrect lanswers l-Error lfor lwhich lthe lintention lwas lcorrect lbut
lexecution lwas lflawed
Communication lerror l- lcorrect lanswers l-Information lthat lwas lincorrectly ltransmitted
lor linterpreted
