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Exam (elaborations)

ISA 235 Chapter 8 – Supply Chain and Enterprise Systems | Verified Glossary on Integration, SCM, CRM, and Middleware

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This document presents a fully verified glossary of key concepts from Chapter 8 of the ISA 235 course, centered on supply chain management (SCM), customer relationship management (CRM), and enterprise system integration. Terms include bullwhip effect, backward/forward integration, middleware, procurement, EDI, EAI, ERP, collaborative engineering, supply chain planning, and uplift modeling. Ideal for MIS students preparing for exams on enterprise IT systems and business processes.

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ISA 235
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Institution
ISA 235
Course
ISA 235

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Uploaded on
July 7, 2025
Number of pages
5
Written in
2024/2025
Type
Exam (elaborations)
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ISA 235 CHAPTER 8 questions with verified answers
application integration Ans✓✓✓ integration of company's existing
management info systems


backward integration Ans✓✓✓ information given then sends it to all
upstream systems and processes


balanced scorecard Ans✓✓✓ management system, as well as a
measurement system to translate strategies


bullwhip effect Ans✓✓✓ occurs when distorted product demand info
ripple from one partner to the next through supply chain


collaborative demand planning Ans✓✓✓ reduce investment while
improving customer satisfaction through product availability


collaborative engineering Ans✓✓✓ reduce cost and time required to
design


common data repository Ans✓✓✓ allows every department of company
to store and retrieve info in real time


cradle to grave Ans✓✓✓ provides logistics support throughout entire
system

, CRM Ans✓✓✓ customer relationship


data integration Ans✓✓✓ integration of multiple sources, unified view
of all data


Eintegration Ans✓✓✓ use of internet to provide customers with ability
to gain personalized info by


electronic data interchange(EDI) Ans✓✓✓ standard format for
electronic exchange of info between supply and chain participants


Elogistics Ans✓✓✓ manages transportation and storage of goods


enterprise app integration middleware Ans✓✓✓ packaging commonly
used applications together


enterprise application integration(EAI) Ans✓✓✓ connects the plans,
methods, and tools aimed at integrating separate enterprise systems


enterprise resource planning Ans✓✓✓ integrates all departments and
functions throughout an organization into a single system


enterprise systems Ans✓✓✓ provide enterprisewide support and data
access for a firms operations

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