application integration Ans✓✓✓ integration of company's existing
management info systems
backward integration Ans✓✓✓ information given then sends it to all
upstream systems and processes
balanced scorecard Ans✓✓✓ management system, as well as a
measurement system to translate strategies
bullwhip effect Ans✓✓✓ occurs when distorted product demand info
ripple from one partner to the next through supply chain
collaborative demand planning Ans✓✓✓ reduce investment while
improving customer satisfaction through product availability
collaborative engineering Ans✓✓✓ reduce cost and time required to
design
common data repository Ans✓✓✓ allows every department of company
to store and retrieve info in real time
cradle to grave Ans✓✓✓ provides logistics support throughout entire
system
, CRM Ans✓✓✓ customer relationship
data integration Ans✓✓✓ integration of multiple sources, unified view
of all data
Eintegration Ans✓✓✓ use of internet to provide customers with ability
to gain personalized info by
electronic data interchange(EDI) Ans✓✓✓ standard format for
electronic exchange of info between supply and chain participants
Elogistics Ans✓✓✓ manages transportation and storage of goods
enterprise app integration middleware Ans✓✓✓ packaging commonly
used applications together
enterprise application integration(EAI) Ans✓✓✓ connects the plans,
methods, and tools aimed at integrating separate enterprise systems
enterprise resource planning Ans✓✓✓ integrates all departments and
functions throughout an organization into a single system
enterprise systems Ans✓✓✓ provide enterprisewide support and data
access for a firms operations