1 | PJM 6135 Final Exam
PJM 6135 Final Exam 35 Questions and Answers Latest 2025 Update Rated
A+
Score for this quiz: 136 out of 140
Submitted This attempt took 34 minutes.
pts
Question 1
Listed below are costs of quality that a manufacturing project has
incurred throughout its operations. The company plans to prepare
a report that classifies these costs into the following four
categories: Preventive costs, appraisal costs, internal failure costs,
and external failure costs.
Cost Items Amount
Design reviews $137,500
Finish goods returned due to failure 27,500
Freight on replacement finished goods 13,500
Labor inspection during manufacturing 37,500
Labor inspection of raw materials 16,000
Manufacturing product-testing labor 31,500
Manufacturing rework labor and
75,000
overhead
Materials used in warranty repairs 34,000
Process engineering 90,000
Product-liability claims 72,500
Product-testing equipment 17,500
Repairs to equipment due to
11,000
breakdowns
Scheduled equipment maintenance 45,000
Scrap materials 62,500
,2 | PJM 6135 Final Exam
Training of manufacturing workers 78,000
Total $749,000
What is the dollar amount of the costs of quality that can be classified as
preventive costs?
$350,500
$321,500
$384,000
$368,000
Prevention attempts to avoid defective output from a
process, e.g., by employee training, review of equipment
design, preventive maintenance, and evaluation of
suppliers. Accordingly, the preventive costs equal $350,500
($137,500 design reviews + $90,000 process engineering +
$45,000 scheduled maintenance + $78,000 training).
pts
Question 2
What is the primary contribution of Philip Crosby?
,3 | PJM 6135 Final Exam
The concept of benchmarking
His assertion that the entire organization should be involved in
improving quality
The zero-defects approach to quality improvement
His emphasis on total involvement of the operating employees in
improving quality
Correct! Crosby was credited for having popularized the
zero-defects approach to quality improvement.
pts
Question 3
What are the three aspects of Juran's trilogy?
Planning, control, and improvement
Labor, management, and system
Organizing, management, and control
, 4 | PJM 6135 Final Exam
Cost, quality, and customer satisfaction
Correct! Juran's quality trilogy includes quality planning,
quality control, and quality improvement.
pts
Question 4
Chenco Ltd has decided to adopt total quality management (TQM)
and continuous improvement (CI). The personnel believe that, if
the company became nationally known as adhering to TQM and
CI, one result could be an increase in the company’s profits and
market share. The primary reason that Chenco adopted TQM was
to achieve
Greater customer satisfaction.
Reduced delivery charges.
Reduced delivery time.
Greater employee participation.
PJM 6135 Final Exam 35 Questions and Answers Latest 2025 Update Rated
A+
Score for this quiz: 136 out of 140
Submitted This attempt took 34 minutes.
pts
Question 1
Listed below are costs of quality that a manufacturing project has
incurred throughout its operations. The company plans to prepare
a report that classifies these costs into the following four
categories: Preventive costs, appraisal costs, internal failure costs,
and external failure costs.
Cost Items Amount
Design reviews $137,500
Finish goods returned due to failure 27,500
Freight on replacement finished goods 13,500
Labor inspection during manufacturing 37,500
Labor inspection of raw materials 16,000
Manufacturing product-testing labor 31,500
Manufacturing rework labor and
75,000
overhead
Materials used in warranty repairs 34,000
Process engineering 90,000
Product-liability claims 72,500
Product-testing equipment 17,500
Repairs to equipment due to
11,000
breakdowns
Scheduled equipment maintenance 45,000
Scrap materials 62,500
,2 | PJM 6135 Final Exam
Training of manufacturing workers 78,000
Total $749,000
What is the dollar amount of the costs of quality that can be classified as
preventive costs?
$350,500
$321,500
$384,000
$368,000
Prevention attempts to avoid defective output from a
process, e.g., by employee training, review of equipment
design, preventive maintenance, and evaluation of
suppliers. Accordingly, the preventive costs equal $350,500
($137,500 design reviews + $90,000 process engineering +
$45,000 scheduled maintenance + $78,000 training).
pts
Question 2
What is the primary contribution of Philip Crosby?
,3 | PJM 6135 Final Exam
The concept of benchmarking
His assertion that the entire organization should be involved in
improving quality
The zero-defects approach to quality improvement
His emphasis on total involvement of the operating employees in
improving quality
Correct! Crosby was credited for having popularized the
zero-defects approach to quality improvement.
pts
Question 3
What are the three aspects of Juran's trilogy?
Planning, control, and improvement
Labor, management, and system
Organizing, management, and control
, 4 | PJM 6135 Final Exam
Cost, quality, and customer satisfaction
Correct! Juran's quality trilogy includes quality planning,
quality control, and quality improvement.
pts
Question 4
Chenco Ltd has decided to adopt total quality management (TQM)
and continuous improvement (CI). The personnel believe that, if
the company became nationally known as adhering to TQM and
CI, one result could be an increase in the company’s profits and
market share. The primary reason that Chenco adopted TQM was
to achieve
Greater customer satisfaction.
Reduced delivery charges.
Reduced delivery time.
Greater employee participation.
