OM 300 Exam 2 Questions and Correct Answers (Dorothys Edition).

OM 300 Exam 2 Questions and Correct
Answers (Dorothys Edition).

Managing |quality |helps |build |successful |strategies |of



A. |differentiation, |low |cost |and |response.



B. |differentiation, |time |and |response.



C. |differentiation, |low |cost |and |service.



D. |differentiation, |time |and |service. |- |ANS |-A. |differentiation, |low |cost |and |response



A |successful |quality |strategy |begins |with



A. |satisfying |customers |and |obtaining |a |competitive |advantage.



B. |an |understanding |of |the |principles |of |quality.



C. |an |organizational |culture |that |fosters |quality.



D. |engaging |employees |in |the |necessary |activities |to |implement |quality. |- |ANS |-C. |an |
organizational |culture |that |fosters |quality

, Which |of |the |following |is |NOT |an |external |failure |cost?



A. |lost |goodwill



B. |scrap



C. |returned |goods



D. |costs |to |society |- |ANS |-B. |scrap



Which |of |the |following |is |the |Japanese |term |used |to |describe |continuous |improvement |
efforts?



A. |poka-yoke



B. |kanban



C. |six |sigma



D. |kaizen |- |ANS |-D. |kaizen



To |develop |a |standard |or |benchmark, |firms |need |to |start |with

A. |identifying |benchmarking |partners.



B. |collecting |benchmarking |information.