SALESFORCE CERTIFIED
ASSOCIATE EXAM 2025 QUESTIONS
AND ANSWERS
What is the Salesforce Ecosystem? - ....ANSWER ...-Upgraded version of excel and
Google Sheets. Allows you to check in with clients automatically based on where they are
in the customer journey. A place where you will not have to worry about losing customer
data.
Salesforce is the leading CRM (Customer Relationship Management) provider with
many products to help serve your customer.
What does the Salesforce security permissions do? - ....ANSWER ...-Allow
stakeholders to keep their deals, cases and opportunities private and away from others
that do not have a need to see the information.
How is Salesforce a multi-tenant environment? - ....ANSWER ...-You have your
dedicated space yet share internal resources with other tenants within the building of
your org aka salesforce ecosystem
What are Superbadges? - ....ANSWER ...-Real world scenarios with questions and
playground challenges for specific learning objectives.
…FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1
, What is the Trailhead Academy? - ....ANSWER ...-Week long classes taught by
other trailblazers → best to attend if sponsored by your company because it cost a
couple thousand dollars
What is Salesforce Customer 360? - ....ANSWER ...-Salesforce's solution that
connects all information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - ....ANSWER ...-The most fundamental cloud
that connects leads and opportunities. Provides info about the deals that are being sold
within your org. It contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ....ANSWER ...-The second most common
cloud, biggest focus is on customer service and success. Deals with use cases, accounts
and contacts. For ex. an email can turn into a case that is automated via phone, email or
web chat. There are some automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - ....ANSWER ...-Product to enable
companies to market to
customers.
…FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 2
ASSOCIATE EXAM 2025 QUESTIONS
AND ANSWERS
What is the Salesforce Ecosystem? - ....ANSWER ...-Upgraded version of excel and
Google Sheets. Allows you to check in with clients automatically based on where they are
in the customer journey. A place where you will not have to worry about losing customer
data.
Salesforce is the leading CRM (Customer Relationship Management) provider with
many products to help serve your customer.
What does the Salesforce security permissions do? - ....ANSWER ...-Allow
stakeholders to keep their deals, cases and opportunities private and away from others
that do not have a need to see the information.
How is Salesforce a multi-tenant environment? - ....ANSWER ...-You have your
dedicated space yet share internal resources with other tenants within the building of
your org aka salesforce ecosystem
What are Superbadges? - ....ANSWER ...-Real world scenarios with questions and
playground challenges for specific learning objectives.
…FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1
, What is the Trailhead Academy? - ....ANSWER ...-Week long classes taught by
other trailblazers → best to attend if sponsored by your company because it cost a
couple thousand dollars
What is Salesforce Customer 360? - ....ANSWER ...-Salesforce's solution that
connects all information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - ....ANSWER ...-The most fundamental cloud
that connects leads and opportunities. Provides info about the deals that are being sold
within your org. It contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ....ANSWER ...-The second most common
cloud, biggest focus is on customer service and success. Deals with use cases, accounts
and contacts. For ex. an email can turn into a case that is automated via phone, email or
web chat. There are some automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - ....ANSWER ...-Product to enable
companies to market to
customers.
…FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 2
