BUSINESS 120 PRACTICE QUESTIONS AND
CORRECT ANSWERS FOR PRE-ASSESSMENT AND
OA/ WGU D072 OA PREP (NEW!!) MOST TESTED
QUESTIONS
WGU D072 FUNDAMENTALS FOR SUCCESS IN BUSINESS FOCUSES ON DEVELOPING CORE
COMPETENCIES IN LEADERSHIP, ETHICS, COMMUNICATION, AND CHANGE MANAGEMENT.
THIS PRACTICE SET OF 200 QUESTIONS IS DESIGNED TO REFLECT THE FORMAT AND
CONTENT OF BOTH THE PRE-ASSESSMENT AND OBJECTIVE ASSESSMENT (OA). IT PROVIDES
STUDENTS WITH A COMPREHENSIVE REVIEW TO BUILD CONFIDENCE, STRENGTHEN
UNDERSTANDING, AND ENSURE SUCCESS IN THE 2025 EXAM CYCLE.
A U.S. company hires a new employee from Germany. The new employee is being trained by other
employees on the company's conflict resolution practices in alignment with the company's mission
and ethical standards. As part of the training, the employee identifies how the ethical values of the
company are consistent with the employee's values.Which aspect of the company is the employee
learning?
1. Organization Culture
2. Organizational Leadership
3. International Business Culture
4. International Business Success - CORRECT ANSWER-1. Organization Culture
A supervisor assigns an employee to work on a small project that is directly related to a corporate
goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this
employee's managerial designation?
1. Leader
2. Manager
3. Individual
4. Team Member - CORRECT ANSWER-Individual
What is the ultimate goal for leaders when supporting employees in their development of emotional
intelligence?
1. To encourage employees to adopt the same emotional intelligence strategies as themselves
,2. To have employees perfect their professional interpersonal relationships with coworkers
3. To have employees improve the quality of their technical proficiency based on their stated job
role
4. To encourage employees to regularly think about issues relating to emotional intelligence -
CORRECT ANSWER-4. To encourage employees to regularly think about issues relating to
emotional intelligence
An individual has the ability to guide others due to her knowledge base about a product. Her
personality attracts admiration from others who are anxious to work for her due to these personality
characteristics. Which profile exhibits this type of behavior?
1. Team member
2. Leader
3. Manager
4. Director - CORRECT ANSWER-2. Leader
A manager has met with each of her direct reports to understand their thoughts and feelings about
day-to-day processes. The manager now needs to clearly state those needs and problems in order to
move forward. Which step of the design process is the manager experiencing?
1. Define
2. Ideate
3. Prototype
4. Empathize - CORRECT ANSWER-1. Define
A manager is working to create a more effective and streamlined sales process. The manager meets
with each of their direct reports to discuss how daily time is spent and the various tools needed to
complete a sale. Which stage of the design thinking process is the manager performing?
1. Ideate
2. Define
3. Empathize
4. Prototype - CORRECT ANSWER-3. Empathize
Which style of leadership is appropriate for followers who have high competence but low
commitment?
1. Telling
, 2. Selling
3. Participating
4. Delegating - CORRECT ANSWER-3. Participating
The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized
experiences. During interviews, interviewers use a variety of techinques to determine if a canididate
is similarly obssessed. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-2. Selection
An employee has been working for a company for the last six months. Over the last few months, the
employee has determined that a person-organization misfit has occurred. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-3. Attrition
The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the
open night manager postion. This is an exmaple of:
1. Person - Organization Fit
2. Attraction
3. Acculturation
4. Person-Job Fit - CORRECT ANSWER-4. Person-Job Fit
Fred was recently transfered from the accounting department to the sales department within the
same the organization. Given the unique personalities, tasks, and processes required for each of
these departments, Fred may notice a change in the _____________?
1. Attraction
2. Organizational Culture
3. Subculture