OCR GCSE (9–1) Business J204/01 Business 1:business activity, marketing and
people QP MAY 2024
Award Scheme <<<100%CorreCtanswers>>Presentation of some kind to
recognise a worker's efforts.
Working Environment <<<100%CorreCtanswers>>The quality of the
workplace and facilities.
On The Job Training <<<100%CorreCtanswers>>Occurs at the workplace and
while the worker is doing their job.
Off The Job Training <<<100%CorreCtanswers>>Occurs away from the job,
often at a specialist centre.
Customer Service <<<100%CorreCtanswers>>Service given to customers,
including at the time of sale and after sale.
Employment Law <<<100%CorreCtanswers>>Laws designed to protect
workers from employers who may treat them unfairly.
, Discrimination <<<100%CorreCtanswers>>When one worker is treated
differently from another for no acceptable reason.
Equality Act <<<100%CorreCtanswers>>Law that ensures protected
characteristics such as race, gender, disability etc.
Contract of Employment <<<100%CorreCtanswers>>A legal agreement
between the employer and employee.
Holiday Entitlement <<<100%CorreCtanswers>>The amount of paid holiday
that a worker can have in a year.
Qualitative Data <<<100%CorreCtanswers>>Data based on the opinions of
those being asked. Usually open questions.
Market Segmentation <<<100%CorreCtanswers>>Splitting the market for a
product into different parts or segments; ie, age, gender, lifestyle, income.
people QP MAY 2024
Award Scheme <<<100%CorreCtanswers>>Presentation of some kind to
recognise a worker's efforts.
Working Environment <<<100%CorreCtanswers>>The quality of the
workplace and facilities.
On The Job Training <<<100%CorreCtanswers>>Occurs at the workplace and
while the worker is doing their job.
Off The Job Training <<<100%CorreCtanswers>>Occurs away from the job,
often at a specialist centre.
Customer Service <<<100%CorreCtanswers>>Service given to customers,
including at the time of sale and after sale.
Employment Law <<<100%CorreCtanswers>>Laws designed to protect
workers from employers who may treat them unfairly.
, Discrimination <<<100%CorreCtanswers>>When one worker is treated
differently from another for no acceptable reason.
Equality Act <<<100%CorreCtanswers>>Law that ensures protected
characteristics such as race, gender, disability etc.
Contract of Employment <<<100%CorreCtanswers>>A legal agreement
between the employer and employee.
Holiday Entitlement <<<100%CorreCtanswers>>The amount of paid holiday
that a worker can have in a year.
Qualitative Data <<<100%CorreCtanswers>>Data based on the opinions of
those being asked. Usually open questions.
Market Segmentation <<<100%CorreCtanswers>>Splitting the market for a
product into different parts or segments; ie, age, gender, lifestyle, income.
