27/06/2025, 11:47 Apco Public Safety Telecommunicator 1 EXAM (2025) QUESTIONS AND (elaborated) WITH COMPLETE SOLUTIONS Flashcard…
Apco Public Safety Telecommunicator 1 EXAM
(2025) QUESTIONS AND (elaborated) WITH
COMPLETE SOLUTIONS
Save
Terms in this set (100)
True/False: False
The term "PSAP" stands
for "Public Safety Access
Point".
True/False: True
Professionalism is defined
by who you are, what you
do, and how others
perceive you.
True/False: True
Ethics involves an
individual's personal,
professional, and
organizational rules of
conduct.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 1/18
,27/06/2025, 11:47 Apco Public Safety Telecommunicator 1 EXAM (2025) QUESTIONS AND (elaborated) WITH COMPLETE SOLUTIONS Flashcard…
True/False: False
The three primary
disciplines of public safety
communications are law
enforcement
communications, fire
service communications,
and emergency
management
communications.
True/False: True
The term "vital services"
defines the primary
functions or tasks of
public safety
communications systems.
True/False: True
Quality Assurance
programs in the PSAP
include actions taken to
ensure that standards and
procedures are met and
followed.
True/False: False
A policy is a guide to
action, and a procedure is
a guide to thinking.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 2/18
, 27/06/2025, 11:47 Apco Public Safety Telecommunicator 1 EXAM (2025) QUESTIONS AND (elaborated) WITH COMPLETE SOLUTIONS Flashcard…
True/False: False
Because the
telecommunicator cannot
see callers on the phone,
nonverbal communication
plays no part in handling
public safety calls for
service.
True/False: True
A question that cannot be
answered "yes" or "no" is
referred to as an open-
ended question.
True/False: True
When called upon to
testify in a legal case,
keep answers simple, and
if at possible answer yes
or no.
True/False: False
Repeating in a short
declarative statement the
emotions or feelings the
speaker is communicating
is applying the active
listening technique of
paraphrasing.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 3/18
Apco Public Safety Telecommunicator 1 EXAM
(2025) QUESTIONS AND (elaborated) WITH
COMPLETE SOLUTIONS
Save
Terms in this set (100)
True/False: False
The term "PSAP" stands
for "Public Safety Access
Point".
True/False: True
Professionalism is defined
by who you are, what you
do, and how others
perceive you.
True/False: True
Ethics involves an
individual's personal,
professional, and
organizational rules of
conduct.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 1/18
,27/06/2025, 11:47 Apco Public Safety Telecommunicator 1 EXAM (2025) QUESTIONS AND (elaborated) WITH COMPLETE SOLUTIONS Flashcard…
True/False: False
The three primary
disciplines of public safety
communications are law
enforcement
communications, fire
service communications,
and emergency
management
communications.
True/False: True
The term "vital services"
defines the primary
functions or tasks of
public safety
communications systems.
True/False: True
Quality Assurance
programs in the PSAP
include actions taken to
ensure that standards and
procedures are met and
followed.
True/False: False
A policy is a guide to
action, and a procedure is
a guide to thinking.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 2/18
, 27/06/2025, 11:47 Apco Public Safety Telecommunicator 1 EXAM (2025) QUESTIONS AND (elaborated) WITH COMPLETE SOLUTIONS Flashcard…
True/False: False
Because the
telecommunicator cannot
see callers on the phone,
nonverbal communication
plays no part in handling
public safety calls for
service.
True/False: True
A question that cannot be
answered "yes" or "no" is
referred to as an open-
ended question.
True/False: True
When called upon to
testify in a legal case,
keep answers simple, and
if at possible answer yes
or no.
True/False: False
Repeating in a short
declarative statement the
emotions or feelings the
speaker is communicating
is applying the active
listening technique of
paraphrasing.
https://quizlet.com/1057242763/apco-public-safety-telecommunicator-1-exam-2025-questions-and-elaborated-with-complete-solutions-flash-cards/?new 3/18
