BCOM EXAM 1 QUESTIONS AND ANSWERS
In the business world, caring can be demonstrated by - answers - considering the
needs of colleagues and subordinates
What results from being honest in the workplace? - answers - employee morale will
increase
The rules of conduct or moral principles that guide individual or group behavior are
known as - answers - ethics
In high-trust relationships - answers - people are less likely to miscommunicate
The fair (facts, access, impacts, respect) test is intended to evaluate - answers -
ethical business communication
What is the dominate business ethic in corporate communications that involves sharing
all relevant information and decision rationale with stakeholders? - answers -
transparency
The three components that are most important for establishing credibility are
competence, caring, and - answers - character
In terms of stakeholders responsibility, what implies an obligation to meet the needs and
wants of others - answers - accountability
Personal values are - answers - the values that individuals prioritize and adhere to
Corporate values are - answers - the stated and lived values of a company
Which action by an interviewee is most likely to sabotage the interview process? -
answers - dressing provocatively
Which statement effectively quantifies accomplishments in a previous job? - answers -
organized a workshop for 100 sales representatives.
In addition to being a place to build a network, linkedin is also a place to - answers -
find job opportunities and pursue professional learning
Which statement from a resume best describes experience in a way that emphasizes
action and results? - answers - resolved customer complaints consistently
What is the ideal length of an effective cover letter? - answers - three to five short
paragraphs
,One of the best ways to understand the needs of a potential employer is to - answers -
analyze the job position announcement
Functional resume present their information in terms of - answers - key skills
Which statement best describes how hr professionals might use your linkedin profile? -
answers - they may use your profile to supplement your resume
When you seek employment with a company that does not have an open position, you
will submit a(n) __________ cover letter. - answers - unsolicited
One way to prepare for interviews is to plan out some success stories using the star
method. What does the s stand for in the acronym star? - answers - situation
What is a strength of introverts? - answers - asking thoughtful, important questions
Daoud was already feeling stressed about a deadline he was having trouble meeting.
When he went to make photocopies of an important graph, he saw a sign on the copier
saying it was out of order. In frustration, he kicked the machine and broke his toe. What
did daoud experience? - answers - emotional hikacking
When you are trying to read another person's nonverbal clues, what should you focus
on the most? - answers - the eyes
Why does emotional hijacking occur? - answers - people are hard-wired to feel
emotions about a situation before they reason it out
Mohammed and larita grew up in communities that view authority in very different ways,
so they have difficulty understanding each other at times. The problem is being caused
primarily because of - answers - a filter of lifetime experiences
In the interpersonal communication process, the messages exchanged are - answers -
simultaneous and mutual
Which of these is a solution-oriented question? - answers - how can we change our
process to ensure we meet the new deadline?
_________ is a show of respect for the dignity and importance of others - answers -
civility
What are probing questions? - answers - probing questions are intended to analyze a
business problem from every angle in order to uncover its root causes.
Which of these is a funnel question? - answers - now that we know we want to reduce
the company budget, what expense categories should we consider?
, What happens during the storming stage of team development? - answers - team
members discuss competing ideas about how the team should approach work.
Which action is most likely to occur during the norming stage of team development? -
answers - the entire team agrees on goals, individual tasks, and ways to be
accountable.
Team ________ refers to a set of shared perceptions and commitment to collective
values, norms, roles, responsibilities, and goals. - answers - culture
What is true of high-performing teams? - answers - they embrace differing viewpoints
and conflict.
The primary value of having diversity on teams is that it helps them - answers -
welcome new ideas.
What is a reason in favor of using virtual teams? - answers - experts in different
locations can pool their skills and knowledge.
What statement is accurate about trust in virtual teams? - answers - it is necessary to
build trust throughout each stage.
When working on group writing projects, teams should use version control software to -
answers - keep track of all members' changes to documents.
When working together on a group writing project, what is the most important stage of
the process? - answers - planning
Elias is creating an agenda for his team's upcoming sales meeting. What should he
include in the agenda? - answers - expected outcomes
What tends to be true of collecivists? - answers - they view themselves as
interdependent, forming an identity based on that of their family and friends.
______ is the degree to which an organization or society encourages and rewards
individuals for being fair, altruistic, friendly, generous, caring, and kind - answers -
humane orientation
_________ deal with the levels of independence and interdependence that people in a
society possess and encourage - answers - individualism and collectivism
What is a feature of hierarchical cultures? - answers - leaders expect employees to
comply with their decisions because of their authority
In the business world, caring can be demonstrated by - answers - considering the
needs of colleagues and subordinates
What results from being honest in the workplace? - answers - employee morale will
increase
The rules of conduct or moral principles that guide individual or group behavior are
known as - answers - ethics
In high-trust relationships - answers - people are less likely to miscommunicate
The fair (facts, access, impacts, respect) test is intended to evaluate - answers -
ethical business communication
What is the dominate business ethic in corporate communications that involves sharing
all relevant information and decision rationale with stakeholders? - answers -
transparency
The three components that are most important for establishing credibility are
competence, caring, and - answers - character
In terms of stakeholders responsibility, what implies an obligation to meet the needs and
wants of others - answers - accountability
Personal values are - answers - the values that individuals prioritize and adhere to
Corporate values are - answers - the stated and lived values of a company
Which action by an interviewee is most likely to sabotage the interview process? -
answers - dressing provocatively
Which statement effectively quantifies accomplishments in a previous job? - answers -
organized a workshop for 100 sales representatives.
In addition to being a place to build a network, linkedin is also a place to - answers -
find job opportunities and pursue professional learning
Which statement from a resume best describes experience in a way that emphasizes
action and results? - answers - resolved customer complaints consistently
What is the ideal length of an effective cover letter? - answers - three to five short
paragraphs
,One of the best ways to understand the needs of a potential employer is to - answers -
analyze the job position announcement
Functional resume present their information in terms of - answers - key skills
Which statement best describes how hr professionals might use your linkedin profile? -
answers - they may use your profile to supplement your resume
When you seek employment with a company that does not have an open position, you
will submit a(n) __________ cover letter. - answers - unsolicited
One way to prepare for interviews is to plan out some success stories using the star
method. What does the s stand for in the acronym star? - answers - situation
What is a strength of introverts? - answers - asking thoughtful, important questions
Daoud was already feeling stressed about a deadline he was having trouble meeting.
When he went to make photocopies of an important graph, he saw a sign on the copier
saying it was out of order. In frustration, he kicked the machine and broke his toe. What
did daoud experience? - answers - emotional hikacking
When you are trying to read another person's nonverbal clues, what should you focus
on the most? - answers - the eyes
Why does emotional hijacking occur? - answers - people are hard-wired to feel
emotions about a situation before they reason it out
Mohammed and larita grew up in communities that view authority in very different ways,
so they have difficulty understanding each other at times. The problem is being caused
primarily because of - answers - a filter of lifetime experiences
In the interpersonal communication process, the messages exchanged are - answers -
simultaneous and mutual
Which of these is a solution-oriented question? - answers - how can we change our
process to ensure we meet the new deadline?
_________ is a show of respect for the dignity and importance of others - answers -
civility
What are probing questions? - answers - probing questions are intended to analyze a
business problem from every angle in order to uncover its root causes.
Which of these is a funnel question? - answers - now that we know we want to reduce
the company budget, what expense categories should we consider?
, What happens during the storming stage of team development? - answers - team
members discuss competing ideas about how the team should approach work.
Which action is most likely to occur during the norming stage of team development? -
answers - the entire team agrees on goals, individual tasks, and ways to be
accountable.
Team ________ refers to a set of shared perceptions and commitment to collective
values, norms, roles, responsibilities, and goals. - answers - culture
What is true of high-performing teams? - answers - they embrace differing viewpoints
and conflict.
The primary value of having diversity on teams is that it helps them - answers -
welcome new ideas.
What is a reason in favor of using virtual teams? - answers - experts in different
locations can pool their skills and knowledge.
What statement is accurate about trust in virtual teams? - answers - it is necessary to
build trust throughout each stage.
When working on group writing projects, teams should use version control software to -
answers - keep track of all members' changes to documents.
When working together on a group writing project, what is the most important stage of
the process? - answers - planning
Elias is creating an agenda for his team's upcoming sales meeting. What should he
include in the agenda? - answers - expected outcomes
What tends to be true of collecivists? - answers - they view themselves as
interdependent, forming an identity based on that of their family and friends.
______ is the degree to which an organization or society encourages and rewards
individuals for being fair, altruistic, friendly, generous, caring, and kind - answers -
humane orientation
_________ deal with the levels of independence and interdependence that people in a
society possess and encourage - answers - individualism and collectivism
What is a feature of hierarchical cultures? - answers - leaders expect employees to
comply with their decisions because of their authority
