CPI Nonviolent Crisis Intervention
Training 2nd Edition 2025/2026
3 Forms of Communication - ANS1. Verbal
2. Paraverbal
3. Nonverbal
There are a few steps to a coordinated and collaborative approach. They are: - ANS- Follow
your organization's policies and proceedures
- Remove the audience or the person in crisis away
- Be aware of your procedures for calling for assistance. - Support your coworkers
Body Language - ANSThe postures, gestures, facial expressions, and movements used to
communicate.
Touch communication is an ANSA method of expressing one's feelings or emotions through
physical contact. Consider Saftey From The Perspective of: - ANS-Keeping yourself safe
-Keeping the individual in crisis safe
-Keeping others around them safe
Delivering - ANS-Respect the dignity of the person.
- Reasonably separate -Deliver the facts.
-Offer something.
-Pay attention and respond with compassion. -Bring closure.
Demonstrating Consistency With Communication - ANS- Listen to understand
-Remain flexible
-Make the conversation private if possible
-Allow the person time to process
-Don't get pulled into a power struggle
ANS-Summarize the conversation through documentation. -Note observations.
-Objectively assess your performance.
Framework for Planning a Difficult Conversation - ANS- Planning
- Scripting
-Delivering
-Documenting
Integrated Experience - ANSBehavior influences behavior. Being aware of your behavior,
perceptions, and remaining control will increase likelihood of successful intervention
Intimidation - ANSThe individual is verbally and/ or nonverbally threatening staff in some
manner.
Intervention:
-Take all threats seriously
-Seek assistance. Wait for colleagues to arrive
Limit Setting Examples - ANS-Interrupt and Redirect:
"Juan, you're shouting. Please speak quietly".
-When/Then Pattern
"Juan, when you lower your voice, then I'll be able to address your concerns".
-If/If Not Pattern "Juan, if you lower your voice, then I'll be able to address your concerns".
Training 2nd Edition 2025/2026
3 Forms of Communication - ANS1. Verbal
2. Paraverbal
3. Nonverbal
There are a few steps to a coordinated and collaborative approach. They are: - ANS- Follow
your organization's policies and proceedures
- Remove the audience or the person in crisis away
- Be aware of your procedures for calling for assistance. - Support your coworkers
Body Language - ANSThe postures, gestures, facial expressions, and movements used to
communicate.
Touch communication is an ANSA method of expressing one's feelings or emotions through
physical contact. Consider Saftey From The Perspective of: - ANS-Keeping yourself safe
-Keeping the individual in crisis safe
-Keeping others around them safe
Delivering - ANS-Respect the dignity of the person.
- Reasonably separate -Deliver the facts.
-Offer something.
-Pay attention and respond with compassion. -Bring closure.
Demonstrating Consistency With Communication - ANS- Listen to understand
-Remain flexible
-Make the conversation private if possible
-Allow the person time to process
-Don't get pulled into a power struggle
ANS-Summarize the conversation through documentation. -Note observations.
-Objectively assess your performance.
Framework for Planning a Difficult Conversation - ANS- Planning
- Scripting
-Delivering
-Documenting
Integrated Experience - ANSBehavior influences behavior. Being aware of your behavior,
perceptions, and remaining control will increase likelihood of successful intervention
Intimidation - ANSThe individual is verbally and/ or nonverbally threatening staff in some
manner.
Intervention:
-Take all threats seriously
-Seek assistance. Wait for colleagues to arrive
Limit Setting Examples - ANS-Interrupt and Redirect:
"Juan, you're shouting. Please speak quietly".
-When/Then Pattern
"Juan, when you lower your voice, then I'll be able to address your concerns".
-If/If Not Pattern "Juan, if you lower your voice, then I'll be able to address your concerns".
