SMART SERVE EXAMINATION SHEET 2025/2026
QUESTIONS WITH ANSWERS RATED A+
✔✔Under what circumstance could you serve customers who look underage, but have
no I.D.?
a. They're accompanied by their parents
b. The manager or owner knows them and can vouch for their age
c. They're friends who have valid I.D. and can vouch for their age
d. You can never serve customers who look underage and have no I.D. - ✔✔d. You can
never serve customers who look underage and have no I.D.
✔✔Angela is handing out samples of alcohol in a grocery store. A customer asks if it's
okay to take the sample with her to the next aisle. Can Angela allow this?
a. No. Grocery store custommers must consume the sample in the area where it is
provided
b. Yes, but only if Angela can still see the customer from her sample stateion
c. Yes, but only if the customer promises to return the sample cup to Angela
d. Yes. Grocery store customers can consume the sample anywhere in the store - ✔✔a.
No. Grocery store customers must consume the sample in the are where it is provided
✔✔Alcohol is metabolized in the body at a set rate. For most people, that rate is:
a. Approximately one standard drink an hour
b. Approximately one standard drink every 90 minutes
c. Approximately one standard drink every 2 hours
d. Approximately two standard drinks an hour - ✔✔a. Approximately one standard drink
an hour
✔✔Choose all that apply - Which of the following can be considered signs of
intoxication?
a. Flushed, red face
b. Loss of inhibitions
, c. Loss of coordination
d. Stumbling - ✔✔a, b, c, and d are correct
a) Flushed, red face
b) Loss of inhibitions
c) Loss of coordination
d) Stumbling
✔✔Which of the following statements are true in regards to rating your guest?
a. A guest who is relaxed and in control should be rated RED according to the Traffic
Light System
b. It can take up to 30 minutes for a guest to feel the effects of alcohol
c. A guest's rating will only change slowly over time
d. A guest's BAC always hits its peak while the individual is still in the establishment -
✔✔b. It can take up to 30 minutes for a guest to feel the effects of alcohol
✔✔What is the legal drinking age in Ontario?
a. 18 years old
b. 19 years old
c. 20 years old
d. 21 years old - ✔✔b. 19 years old
✔✔Choose all that apply - Ian's aunt has offered him a job at her restaurant. Ian is 16
years old. Which of the following jobs can Ian perform?
a. Working the Coat Check
b. Filling snack bowls
c. Taking alcoholic drink orders
d. Opening bottles of wine - ✔✔a and b are correct
QUESTIONS WITH ANSWERS RATED A+
✔✔Under what circumstance could you serve customers who look underage, but have
no I.D.?
a. They're accompanied by their parents
b. The manager or owner knows them and can vouch for their age
c. They're friends who have valid I.D. and can vouch for their age
d. You can never serve customers who look underage and have no I.D. - ✔✔d. You can
never serve customers who look underage and have no I.D.
✔✔Angela is handing out samples of alcohol in a grocery store. A customer asks if it's
okay to take the sample with her to the next aisle. Can Angela allow this?
a. No. Grocery store custommers must consume the sample in the area where it is
provided
b. Yes, but only if Angela can still see the customer from her sample stateion
c. Yes, but only if the customer promises to return the sample cup to Angela
d. Yes. Grocery store customers can consume the sample anywhere in the store - ✔✔a.
No. Grocery store customers must consume the sample in the are where it is provided
✔✔Alcohol is metabolized in the body at a set rate. For most people, that rate is:
a. Approximately one standard drink an hour
b. Approximately one standard drink every 90 minutes
c. Approximately one standard drink every 2 hours
d. Approximately two standard drinks an hour - ✔✔a. Approximately one standard drink
an hour
✔✔Choose all that apply - Which of the following can be considered signs of
intoxication?
a. Flushed, red face
b. Loss of inhibitions
, c. Loss of coordination
d. Stumbling - ✔✔a, b, c, and d are correct
a) Flushed, red face
b) Loss of inhibitions
c) Loss of coordination
d) Stumbling
✔✔Which of the following statements are true in regards to rating your guest?
a. A guest who is relaxed and in control should be rated RED according to the Traffic
Light System
b. It can take up to 30 minutes for a guest to feel the effects of alcohol
c. A guest's rating will only change slowly over time
d. A guest's BAC always hits its peak while the individual is still in the establishment -
✔✔b. It can take up to 30 minutes for a guest to feel the effects of alcohol
✔✔What is the legal drinking age in Ontario?
a. 18 years old
b. 19 years old
c. 20 years old
d. 21 years old - ✔✔b. 19 years old
✔✔Choose all that apply - Ian's aunt has offered him a job at her restaurant. Ian is 16
years old. Which of the following jobs can Ian perform?
a. Working the Coat Check
b. Filling snack bowls
c. Taking alcoholic drink orders
d. Opening bottles of wine - ✔✔a and b are correct
