TEST BANK
@zc
Communication in Nursing 10th Edition
@zc @zc @zc @zc
Julia Balzer Riley
@zc @zc
, Table of Contents
@zc @zc
Chapter @zc1: @zcResponsible, @zcAssertive, @zcCaring @zcCommunication @zcin
Nursing @zcChapter @zc2: @zcThe @zcClient-Nurse @zcRelationship: @zcA
@zc
@zc Helping @zcRelationship @zcChapter @zc3: @zcSolving @zcProblems @zcTogether
Chapter @zc4: @zcUnderstanding @zcEach @zcOther: @zcCommunication @zcand
Culture @zcChapter @zc5: @zcDemonstrating @zcWarmth
@zc
Chapter @zc6: @zcShowing
@zc Respect @zcChapter @zc7: @zcBeing
@zc Genuine @zcChapter @zc8: @zcBeing
@zc Empathetic @zcChapter @zc9:
@zc Using @zcSelf-Disclosure
@zc Chapter @zc10: @zcBeing
@zc specific @zcChapter @zc11:
@zc Asking @zcQuestions @zcChapter
@zc 12: @zcExpressing @zcOpinions
@zc Chapter @zc13: @zcUsing @zcHumor
Chapter @zc14: @zcEmbracing @zcthe @zcSpiritual @zcJourney @zcof @zcHealth @zcCaring, @zcMeaning
Making @zcChapter @zc15: @zcRequesting @zcSupport
@zc
Chapter @zc16: @zcOvercoming @zcEvaluation
Anxiety @zcChapter @zc17: @zcWorking @zcwith
@zc
@zc Feedback @zcChapter @zc18: @zcUsing
@zc Relaxation @zctechnique
Chapter @zc19: @zcIncorporating @zcImagery @zcin @zcProfessional @zcPractice @zcand
Self-Care @zcChapter @zc20 @zcIncorporating @zcPositive @zcSelf-Talk
@zc
Chapter @zc21: @ z c Learning @zcto @zcWork @zcTogether @zcin @zcGroups
Chapter @zc22: @zcThe @zcChanging @zcWorld @zcof @zcElectronic
Communication @zcChapter @zc23: @zcLearning @zcConfrontation
@zc
@zc skills
Chapter @zc24: @zcRefusing @zcUnreasonable @zcRequests
Chapter @zc25: @zcCommunicating @zcAssertively @zcand @zcResponsibly @zcwith @zcDistressed @zcClients @zcand
@zc Colleagues @zc Chapter 26:
@zc Communicating
@zc Assertively
@zc and
@zc Responsibly
@zc with
@zc
@zc Aggressive @zcClients @zcand @zcColleagues @zcChapter @zc27: @zcCommunicating @zcAssertively @zcand
@zc Responsibly @zcwith @zcUnpopular @zcClients
Chapter 29:
@zc @zc Communicating at
@zc the
@zc
@zc End-of-Life @zc Chapter @zc 30: @zc Continuing
@zc the @zcCommitment
,Balzer Riley: Communication in Nursing, 10th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
capability).Learning basic communication skills involves the cognitive domain; building
confidence through a belief in the value and impact of positive communication is the
affective domain; and putting skills into action is the psychomotor domain.DIF:
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
Documentation MSC: Psychosocial Integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
Process: Communication and Documentation MSC: Safe and Effective Care
Environment: Management of Care
, 3. A @zcnurse @zcmanager @zcoffers @zca @zcstaff @zcnurse @zca @zcchoice @zcbetween @zcworking @zc8-
@zcor @zc12-hour @zcshifts. @zcWhich @zcstatement, @zcif @zcmade @zcby @zcthe @zcstaff @zcnurse, @zcis
@zcnonassertive @zcand @zcmay @zcresult @zcin @zca @zcfrustrated @zcresponse @zcfrom @zcthe @zcnurse
@zcmanager?
a. “I @zcwant @zcto @zcdecide @zcthe @zcshifts @zcfor @zcall @zcof @zcthe @zcother @zcstaff @zcnurses.”
b. “Do @zcwhatever @zcyou @zcwant. @zcIt @zcdoesn’t @zcreally @zcmatter @zcto @zcme.”
c. “Thank @zcyou @zcfor @zcoffering @zcme @zca @zcchoice. @zcI @zcprefer @zc12-hour @zcshifts.”
d. “You @zcwill @zcnever @zcbe @zcable @zcto @zcgive @zcme @zcwhat @zcI @zcreally @zcwant @zcto @zcwork.”
ANS:B
A @zcstatement @zcthat @zcallows @zcothers @zcto @zcmake @zcdecisions @zcfor @zca @zcperson @zcis @zcan
@zcexample @zcof @zca @zcnonassertive @zcstyle @zcof @zccommunication; @zcthe @zcresponse @zcof
@zcothers @zcto @zca @zcnonassertive @zcstatement @zcmay @zcinclude @zcdisrespect, @zcguilt, @zcanger,
@zcor @zcfrustration. @zcStatements @zcthat @zcmake @zcchoices @zcfor @zcothers @zcor @zcthat @zcare
@zcaccusations @zcare @zcexamples @zcof @zcaggressive @zcstyles @zcof @zccommunication; @zcthe
@zcresponse @zcof @zcothers @zcto @zcan @zcaggressive @zcstatement @zcmay @zcinclude @zchurt,
@zcdefensiveness, @zcor @zchumiliation. @zcA @zcstatement @zcthat @zcallows @zcmaking @zcone’s @zcown
@zcdecisions @zcis @zcan @zcexample @zcof @zcassertive @zcstyle @zcof @zccommunication; @zcthe
@zcresponse @zcof @zcothers @zcto @zcan @zcassertive @zcstatement @zcmay @zcinclude @zcmutual
@zcrespect.DIF: @zcAnalysis @zcREF: @zcp. @zc7 @zcTOP: @zcIntegrated @zcProcess: @zcCommunication
@zcand @zcDocumentation @zcMSC: @zcSafe @zcand @zcEffective @zcCare @zcEnvironment:
@zcManagement @zcof @zcCare
4. The @zcnurse @zcis @zcproviding @zccare @zcto @zca @zcpatient @zcwho @zcwas @zcadmitted @zcwith
@zcheart @zcfailure. @zcThe @zcpatient @zchas @zcnot @zcbeen @zcfollowing @zcthe @zcprescribed @zcdiet
@zcor @zctaking @zcthe @zcprescribed @zcmedications. @zcWhich @zctype @zcof @zccommunication
@zcapproach @zcis @zcmost @zcimportant @zcfor @zcthe @zcnurse @zcto @zcuse @zcwith @zcthis @zcpatient
@zcto @zcfacilitate @zca @zcchange @zcin @zcself-care @zcbehavior?
a. Authoritative, @zchonest, @zcand @zcoutright @zccommunication
b. Assertive, @zcresponsible, @zcand @zccaring @zccommunication
c. Aggressive, @zcsympathetic, @zcand @zcrealistic @zccommunication
d. Positive, @zcexpert, @zcand @zcfocused @zccommunication
ANS:B
Communication @zcmust @zcbe @zctechnically @zcresponsible, @zcassertive, @zcand @zccaring @zcto
@zcfacilitate @zca @zcchange @zcin @zcbehavior.DIF: @zcKnowledge/Comprehension @zcREF: @zcp. @zc13
@zcTOP: @zcIntegrated @ z c Process: @zcCommunication @zcand @zcDocumentation @zcMSC:
@zcPsychosocial @zcIntegrity
5. Which @ z c are @ z c examples @ z c of @ z c a @ z c nurse @ z c who @ z c is @ z c communicating
@ z c responsibly? @ z c (Select @ z c all @zcthat @zcapply)
a. The @zcnurse @zcuses @ z c profanity @ z c to @ z c respond @ z c to @ z c a @zcclient @ z c who @zcis
@ z c intoxicated @ z c and @ z c verbally @zcabusive.
@zc
Communication in Nursing 10th Edition
@zc @zc @zc @zc
Julia Balzer Riley
@zc @zc
, Table of Contents
@zc @zc
Chapter @zc1: @zcResponsible, @zcAssertive, @zcCaring @zcCommunication @zcin
Nursing @zcChapter @zc2: @zcThe @zcClient-Nurse @zcRelationship: @zcA
@zc
@zc Helping @zcRelationship @zcChapter @zc3: @zcSolving @zcProblems @zcTogether
Chapter @zc4: @zcUnderstanding @zcEach @zcOther: @zcCommunication @zcand
Culture @zcChapter @zc5: @zcDemonstrating @zcWarmth
@zc
Chapter @zc6: @zcShowing
@zc Respect @zcChapter @zc7: @zcBeing
@zc Genuine @zcChapter @zc8: @zcBeing
@zc Empathetic @zcChapter @zc9:
@zc Using @zcSelf-Disclosure
@zc Chapter @zc10: @zcBeing
@zc specific @zcChapter @zc11:
@zc Asking @zcQuestions @zcChapter
@zc 12: @zcExpressing @zcOpinions
@zc Chapter @zc13: @zcUsing @zcHumor
Chapter @zc14: @zcEmbracing @zcthe @zcSpiritual @zcJourney @zcof @zcHealth @zcCaring, @zcMeaning
Making @zcChapter @zc15: @zcRequesting @zcSupport
@zc
Chapter @zc16: @zcOvercoming @zcEvaluation
Anxiety @zcChapter @zc17: @zcWorking @zcwith
@zc
@zc Feedback @zcChapter @zc18: @zcUsing
@zc Relaxation @zctechnique
Chapter @zc19: @zcIncorporating @zcImagery @zcin @zcProfessional @zcPractice @zcand
Self-Care @zcChapter @zc20 @zcIncorporating @zcPositive @zcSelf-Talk
@zc
Chapter @zc21: @ z c Learning @zcto @zcWork @zcTogether @zcin @zcGroups
Chapter @zc22: @zcThe @zcChanging @zcWorld @zcof @zcElectronic
Communication @zcChapter @zc23: @zcLearning @zcConfrontation
@zc
@zc skills
Chapter @zc24: @zcRefusing @zcUnreasonable @zcRequests
Chapter @zc25: @zcCommunicating @zcAssertively @zcand @zcResponsibly @zcwith @zcDistressed @zcClients @zcand
@zc Colleagues @zc Chapter 26:
@zc Communicating
@zc Assertively
@zc and
@zc Responsibly
@zc with
@zc
@zc Aggressive @zcClients @zcand @zcColleagues @zcChapter @zc27: @zcCommunicating @zcAssertively @zcand
@zc Responsibly @zcwith @zcUnpopular @zcClients
Chapter 29:
@zc @zc Communicating at
@zc the
@zc
@zc End-of-Life @zc Chapter @zc 30: @zc Continuing
@zc the @zcCommitment
,Balzer Riley: Communication in Nursing, 10th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
capability).Learning basic communication skills involves the cognitive domain; building
confidence through a belief in the value and impact of positive communication is the
affective domain; and putting skills into action is the psychomotor domain.DIF:
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
Documentation MSC: Psychosocial Integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
Process: Communication and Documentation MSC: Safe and Effective Care
Environment: Management of Care
, 3. A @zcnurse @zcmanager @zcoffers @zca @zcstaff @zcnurse @zca @zcchoice @zcbetween @zcworking @zc8-
@zcor @zc12-hour @zcshifts. @zcWhich @zcstatement, @zcif @zcmade @zcby @zcthe @zcstaff @zcnurse, @zcis
@zcnonassertive @zcand @zcmay @zcresult @zcin @zca @zcfrustrated @zcresponse @zcfrom @zcthe @zcnurse
@zcmanager?
a. “I @zcwant @zcto @zcdecide @zcthe @zcshifts @zcfor @zcall @zcof @zcthe @zcother @zcstaff @zcnurses.”
b. “Do @zcwhatever @zcyou @zcwant. @zcIt @zcdoesn’t @zcreally @zcmatter @zcto @zcme.”
c. “Thank @zcyou @zcfor @zcoffering @zcme @zca @zcchoice. @zcI @zcprefer @zc12-hour @zcshifts.”
d. “You @zcwill @zcnever @zcbe @zcable @zcto @zcgive @zcme @zcwhat @zcI @zcreally @zcwant @zcto @zcwork.”
ANS:B
A @zcstatement @zcthat @zcallows @zcothers @zcto @zcmake @zcdecisions @zcfor @zca @zcperson @zcis @zcan
@zcexample @zcof @zca @zcnonassertive @zcstyle @zcof @zccommunication; @zcthe @zcresponse @zcof
@zcothers @zcto @zca @zcnonassertive @zcstatement @zcmay @zcinclude @zcdisrespect, @zcguilt, @zcanger,
@zcor @zcfrustration. @zcStatements @zcthat @zcmake @zcchoices @zcfor @zcothers @zcor @zcthat @zcare
@zcaccusations @zcare @zcexamples @zcof @zcaggressive @zcstyles @zcof @zccommunication; @zcthe
@zcresponse @zcof @zcothers @zcto @zcan @zcaggressive @zcstatement @zcmay @zcinclude @zchurt,
@zcdefensiveness, @zcor @zchumiliation. @zcA @zcstatement @zcthat @zcallows @zcmaking @zcone’s @zcown
@zcdecisions @zcis @zcan @zcexample @zcof @zcassertive @zcstyle @zcof @zccommunication; @zcthe
@zcresponse @zcof @zcothers @zcto @zcan @zcassertive @zcstatement @zcmay @zcinclude @zcmutual
@zcrespect.DIF: @zcAnalysis @zcREF: @zcp. @zc7 @zcTOP: @zcIntegrated @zcProcess: @zcCommunication
@zcand @zcDocumentation @zcMSC: @zcSafe @zcand @zcEffective @zcCare @zcEnvironment:
@zcManagement @zcof @zcCare
4. The @zcnurse @zcis @zcproviding @zccare @zcto @zca @zcpatient @zcwho @zcwas @zcadmitted @zcwith
@zcheart @zcfailure. @zcThe @zcpatient @zchas @zcnot @zcbeen @zcfollowing @zcthe @zcprescribed @zcdiet
@zcor @zctaking @zcthe @zcprescribed @zcmedications. @zcWhich @zctype @zcof @zccommunication
@zcapproach @zcis @zcmost @zcimportant @zcfor @zcthe @zcnurse @zcto @zcuse @zcwith @zcthis @zcpatient
@zcto @zcfacilitate @zca @zcchange @zcin @zcself-care @zcbehavior?
a. Authoritative, @zchonest, @zcand @zcoutright @zccommunication
b. Assertive, @zcresponsible, @zcand @zccaring @zccommunication
c. Aggressive, @zcsympathetic, @zcand @zcrealistic @zccommunication
d. Positive, @zcexpert, @zcand @zcfocused @zccommunication
ANS:B
Communication @zcmust @zcbe @zctechnically @zcresponsible, @zcassertive, @zcand @zccaring @zcto
@zcfacilitate @zca @zcchange @zcin @zcbehavior.DIF: @zcKnowledge/Comprehension @zcREF: @zcp. @zc13
@zcTOP: @zcIntegrated @ z c Process: @zcCommunication @zcand @zcDocumentation @zcMSC:
@zcPsychosocial @zcIntegrity
5. Which @ z c are @ z c examples @ z c of @ z c a @ z c nurse @ z c who @ z c is @ z c communicating
@ z c responsibly? @ z c (Select @ z c all @zcthat @zcapply)
a. The @zcnurse @zcuses @ z c profanity @ z c to @ z c respond @ z c to @ z c a @zcclient @ z c who @zcis
@ z c intoxicated @ z c and @ z c verbally @zcabusive.
