UX Designer Salesforce Certification
Exam |257 Q’s and A’s
When you are in the discovery phase, what should you think about when
shaping your discovery questions?
A) Participant compensation is significant and you interview people only
outside of their work hours.
B) You should always recruit the widest range of people for your study (even
if they're entirely unrelated to the focus of the problem you're researching).
C) Each of your stakeholders' desired outcomes, so that you can align your
findings to them as closely as possible
D) The aim and scope of your study, what you're exploring, and which people
you plan to interview - -D) The aim and scope of your study, what you're
exploring, and which people you plan to interview
- Which is the best research method to help understand what people do?
A) Attitudinal
B) Behavioral
C) Quantitative
D) Qualitative - -B) Behavioral
- Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and services.
Which research method should be used?
A) Web analytics
B) A/B testing
C) Card sorting
D) Eye tracking testing - -C) Card sorting
- Which is an important principle of the Salesforce personas?
A) They are tied to the users' titles and roles.
B) They focus on users' demographic characteristics.
C) They are based on users' goals, behaviors, and motivations.
D) They are based only on the things users do in the Salesforce platform,
rather than on all of their job responsibilities. - -C) They are based on users'
goals, behaviors, and motivations.
- Which of these can help you integrate personas into your design and
development process?
,A) Send an email to the project team with all personas listed, assuming
priority and value will be obvious.
B) Make sure the project team focuses equally on all of the personas rather
than aligning on a primary persona.
C) Encourage the project team to only focus on the revenue-generating
personas first.
D) Schedule a meeting with your colleagues to introduce the personas, and
collaborate on writing user stories. - -D) Schedule a meeting with your
colleagues to introduce the personas, and collaborate on writing user stories.
- Hawthorne effect - -The alteration of behavior by the subjects of a study
due to their awareness of being observed.
- Attitudinal methods - -Methods that focus on what people say
- Two factors that should be taken into consideration when formulating
discovery questions - -1.) Aim: The intent of your work - what you're trying
to find out
2.) Scope: Who you're researching and how you're doing your analysis
- Process Mapping - -The visual representation of business processes
- Why is it best practice to keep prototypes as low- to mid-fidelity during the
early stages of rapid prototyping?
A) When high-fidelity design is done, the time for feedback and testing is
over.
B) Rapid Prototyping involves quick feedback and iteration so high-fidelity
would be a waste of time.
C) Testers are easily distracted by high-fidelity design and therefore
feedback is minimal.
D) Rapid prototyping tools are made to create only low- to mid-fidelity
designs. - -B) Rapid Prototyping involves quick feedback and iteration so
high-fidelity would be a waste of time.
- What is a key consideration for using color responsibly with accessibility in
mind?
A) Ensure theres enough contrast between adjacent colors.
B) Use bright, easy-to-find colors.
C) Ensure color is the only indicator of intended meaning.
D) Only primary colors should be used as they are most accessible. - -A)
Ensure theres enough contrast between adjacent colors.
, - What feature does a screen reader user commonly use to navigate through
a page?
A) Voice dictation
B) Tabbing through the design to find the right section
C) Using the Find function
D) Heading structure - -D) Heading structure
- Which two of these WCAG restrictions are crucial to follow when designing
animation for the web?
A) Minimal color contrast
B) Aspect ration of at least 600x800
C) Limited flashing or blinking
D) Animations longer than 5 seconds can be stopped or paused - -C) Limited
flashing or blinking (From WCAG 2.3.2, avoid any animations that flash or
blink more than 3 times per second).
D) Animations longer than 5 seconds can be stopped or paused (From WCAG
2.2.2, any animations that last longer, or repeat for longer than 5 seconds
must include a way to pause or stop the animation.
- Wireframe - --Layouts meant to communicate the structure of an app or
web page
-Focuses on function rather than visual design
- Prototype - -A preliminary version of a product or idea that lets project
stakeholders test user interfaces
- Contrast - -A difference between two or more elements in a composition
- Parallax effect - --A visual effect that adds the illusion of depth
-Most commonly used when a web page's background moves at a slower
rate than the foreground
- What is the goal of relationship design?
A) Designing for long-term use of a product
B) Focusing on the experience a person has with a product - often a digital
product.
C) Encouraging social connection, engagement, and values.
D) Focusing on an organization's processes and systems that impact a user's
entire journey with the organization. - -C) Encouraging social connection,
engagement, and values.
- What criteria does relationship design add to the human-centered design
requirements of desirability, feasibility, and viability?
, A) Community, collectivity, clarity
B) Inclusivity, sustainability, ethics
C) Credibility, relatability, unity
D) Productivity, empathy, intimacy - -B) Inclusivity, sustainability, ethics
- What is the focus of service design?
A) Improving the user's experience with a product or service.
B) Creating a consistent brand experience for customers
C) Designing a viable customer service product that fits your organization's
business model
D) Not causing harm to any person - even people who aren't users or
customers, and especially those who have been historically marginalized. - -
B) Creating a consistent brand experience for customers
- Human-Centered Design - -A creative approach to solving people's
problems by identifying their needs and creating solutions that meet those
needs
- What are the four mindsets of relationship design? - -Compassion,
Courage, Intention, and Reciprocity
- Web Content Accessibility Guidelines (WCAG) - -They were developed with
a goal of providing a single shared standard for web content accessibility
that meets the needs of individuals, organizations, and governments
internationally.
- Two types of icons that screen readers handle differently - --Decorative:
the screen reader skips over this icon.
-Informational: Conveys content to the user; is not skipped by the screen
reader
- What Salesforce declarative component can a UX designer use for
onboarding?
A) Prompt
B) Popover
C) Setup Assistant
D) Welcome Mat - -A) Prompt
- When should a floating prompt be used?
A) When your message is longer than one sentence.
Exam |257 Q’s and A’s
When you are in the discovery phase, what should you think about when
shaping your discovery questions?
A) Participant compensation is significant and you interview people only
outside of their work hours.
B) You should always recruit the widest range of people for your study (even
if they're entirely unrelated to the focus of the problem you're researching).
C) Each of your stakeholders' desired outcomes, so that you can align your
findings to them as closely as possible
D) The aim and scope of your study, what you're exploring, and which people
you plan to interview - -D) The aim and scope of your study, what you're
exploring, and which people you plan to interview
- Which is the best research method to help understand what people do?
A) Attitudinal
B) Behavioral
C) Quantitative
D) Qualitative - -B) Behavioral
- Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and services.
Which research method should be used?
A) Web analytics
B) A/B testing
C) Card sorting
D) Eye tracking testing - -C) Card sorting
- Which is an important principle of the Salesforce personas?
A) They are tied to the users' titles and roles.
B) They focus on users' demographic characteristics.
C) They are based on users' goals, behaviors, and motivations.
D) They are based only on the things users do in the Salesforce platform,
rather than on all of their job responsibilities. - -C) They are based on users'
goals, behaviors, and motivations.
- Which of these can help you integrate personas into your design and
development process?
,A) Send an email to the project team with all personas listed, assuming
priority and value will be obvious.
B) Make sure the project team focuses equally on all of the personas rather
than aligning on a primary persona.
C) Encourage the project team to only focus on the revenue-generating
personas first.
D) Schedule a meeting with your colleagues to introduce the personas, and
collaborate on writing user stories. - -D) Schedule a meeting with your
colleagues to introduce the personas, and collaborate on writing user stories.
- Hawthorne effect - -The alteration of behavior by the subjects of a study
due to their awareness of being observed.
- Attitudinal methods - -Methods that focus on what people say
- Two factors that should be taken into consideration when formulating
discovery questions - -1.) Aim: The intent of your work - what you're trying
to find out
2.) Scope: Who you're researching and how you're doing your analysis
- Process Mapping - -The visual representation of business processes
- Why is it best practice to keep prototypes as low- to mid-fidelity during the
early stages of rapid prototyping?
A) When high-fidelity design is done, the time for feedback and testing is
over.
B) Rapid Prototyping involves quick feedback and iteration so high-fidelity
would be a waste of time.
C) Testers are easily distracted by high-fidelity design and therefore
feedback is minimal.
D) Rapid prototyping tools are made to create only low- to mid-fidelity
designs. - -B) Rapid Prototyping involves quick feedback and iteration so
high-fidelity would be a waste of time.
- What is a key consideration for using color responsibly with accessibility in
mind?
A) Ensure theres enough contrast between adjacent colors.
B) Use bright, easy-to-find colors.
C) Ensure color is the only indicator of intended meaning.
D) Only primary colors should be used as they are most accessible. - -A)
Ensure theres enough contrast between adjacent colors.
, - What feature does a screen reader user commonly use to navigate through
a page?
A) Voice dictation
B) Tabbing through the design to find the right section
C) Using the Find function
D) Heading structure - -D) Heading structure
- Which two of these WCAG restrictions are crucial to follow when designing
animation for the web?
A) Minimal color contrast
B) Aspect ration of at least 600x800
C) Limited flashing or blinking
D) Animations longer than 5 seconds can be stopped or paused - -C) Limited
flashing or blinking (From WCAG 2.3.2, avoid any animations that flash or
blink more than 3 times per second).
D) Animations longer than 5 seconds can be stopped or paused (From WCAG
2.2.2, any animations that last longer, or repeat for longer than 5 seconds
must include a way to pause or stop the animation.
- Wireframe - --Layouts meant to communicate the structure of an app or
web page
-Focuses on function rather than visual design
- Prototype - -A preliminary version of a product or idea that lets project
stakeholders test user interfaces
- Contrast - -A difference between two or more elements in a composition
- Parallax effect - --A visual effect that adds the illusion of depth
-Most commonly used when a web page's background moves at a slower
rate than the foreground
- What is the goal of relationship design?
A) Designing for long-term use of a product
B) Focusing on the experience a person has with a product - often a digital
product.
C) Encouraging social connection, engagement, and values.
D) Focusing on an organization's processes and systems that impact a user's
entire journey with the organization. - -C) Encouraging social connection,
engagement, and values.
- What criteria does relationship design add to the human-centered design
requirements of desirability, feasibility, and viability?
, A) Community, collectivity, clarity
B) Inclusivity, sustainability, ethics
C) Credibility, relatability, unity
D) Productivity, empathy, intimacy - -B) Inclusivity, sustainability, ethics
- What is the focus of service design?
A) Improving the user's experience with a product or service.
B) Creating a consistent brand experience for customers
C) Designing a viable customer service product that fits your organization's
business model
D) Not causing harm to any person - even people who aren't users or
customers, and especially those who have been historically marginalized. - -
B) Creating a consistent brand experience for customers
- Human-Centered Design - -A creative approach to solving people's
problems by identifying their needs and creating solutions that meet those
needs
- What are the four mindsets of relationship design? - -Compassion,
Courage, Intention, and Reciprocity
- Web Content Accessibility Guidelines (WCAG) - -They were developed with
a goal of providing a single shared standard for web content accessibility
that meets the needs of individuals, organizations, and governments
internationally.
- Two types of icons that screen readers handle differently - --Decorative:
the screen reader skips over this icon.
-Informational: Conveys content to the user; is not skipped by the screen
reader
- What Salesforce declarative component can a UX designer use for
onboarding?
A) Prompt
B) Popover
C) Setup Assistant
D) Welcome Mat - -A) Prompt
- When should a floating prompt be used?
A) When your message is longer than one sentence.
