JMESI - Decision Making (1 hr)
The first phase of problem solving consists of which three steps:
• Formulating a problem statement
• Analyzing the problem, including its root causes
• Recognizing that a problem or gap exists
Which tool for problem analysis focuses on identification of underlying process and
systems problems?
• Root-cause analysis
Which of the following are identified by the action plan? Select all that apply.
• Who is responsible for the task
• When the task must be completed
• How well (metric to measure success)
Which of the following would be used if you have all the information or time is critical?
• Solving the problem or making the decision alone
What is the most important factor in the successful implementation of any decision?
• Leadership
Which are three of the five major steps in problem solving
• Implementing the decision
• Identifying/analyzing a problem
• Evaluating the decision
What would be your first consideration when having to make a decision on a difficult
problem?
• Decide whether or not to involve your staff in the decision
Which are major situational considerations or variables in determining whether or not to
involve a group in the decision-making process? Select all that apply.
The first phase of problem solving consists of which three steps:
• Formulating a problem statement
• Analyzing the problem, including its root causes
• Recognizing that a problem or gap exists
Which tool for problem analysis focuses on identification of underlying process and
systems problems?
• Root-cause analysis
Which of the following are identified by the action plan? Select all that apply.
• Who is responsible for the task
• When the task must be completed
• How well (metric to measure success)
Which of the following would be used if you have all the information or time is critical?
• Solving the problem or making the decision alone
What is the most important factor in the successful implementation of any decision?
• Leadership
Which are three of the five major steps in problem solving
• Implementing the decision
• Identifying/analyzing a problem
• Evaluating the decision
What would be your first consideration when having to make a decision on a difficult
problem?
• Decide whether or not to involve your staff in the decision
Which are major situational considerations or variables in determining whether or not to
involve a group in the decision-making process? Select all that apply.
