JMESI-US012 Decision Making
Programmable decisions are those that are routine, repetitive, and often use predetermined
guidelines. – CORRECT ANSWER: True
Decision making includes the step of problem solving. – CORRECT ANSWER: False
The final step in problem solving is implementing the decision. – CORRECT
ANSWER: False
Which tool for problem analysis focuses on identification of underlying process and
systems problems? – CORRECT ANSWER: Root-cause analysis
What is the most important factor in the successful implementation of any decision? –
CORRECT ANSWER: Leadership
During problem analysis, what question should be asked repeatedly to ensure that the true,
underlying causes are identified? – CORRECT ANSWER: Why is the problem
occurring?
What are three of the five major steps in problem solving? –
CORRECT ANSWERS:
• Identifying/analyzing a problem
• Implementing the decision
• Evaluating the decision
Which of the following are true statements? Select all that apply. –
CORRECT ANSWERS:
• The final step in problem solving is evaluating the decision
• The first step in the problem solving model is identifying and analyzing the problem
• Programmable decisions are those that are routine, repetitive, and often use
predetermined guidelines
What should the manager discuss with their staff to obtain commitment and to ensure
solution implementation? – CORRECT ANSWER: How the solution benefits both the
organization and the staff
Programmable decisions are those that are routine, repetitive, and often use predetermined
guidelines. – CORRECT ANSWER: True
Decision making includes the step of problem solving. – CORRECT ANSWER: False
The final step in problem solving is implementing the decision. – CORRECT
ANSWER: False
Which tool for problem analysis focuses on identification of underlying process and
systems problems? – CORRECT ANSWER: Root-cause analysis
What is the most important factor in the successful implementation of any decision? –
CORRECT ANSWER: Leadership
During problem analysis, what question should be asked repeatedly to ensure that the true,
underlying causes are identified? – CORRECT ANSWER: Why is the problem
occurring?
What are three of the five major steps in problem solving? –
CORRECT ANSWERS:
• Identifying/analyzing a problem
• Implementing the decision
• Evaluating the decision
Which of the following are true statements? Select all that apply. –
CORRECT ANSWERS:
• The final step in problem solving is evaluating the decision
• The first step in the problem solving model is identifying and analyzing the problem
• Programmable decisions are those that are routine, repetitive, and often use
predetermined guidelines
What should the manager discuss with their staff to obtain commitment and to ensure
solution implementation? – CORRECT ANSWER: How the solution benefits both the
organization and the staff
