50 Questions and 100% Verified Correct Answers
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Advantages of outsourcing - CORRECT ANSWER: -cost savings
-gaining outside expertise
-improving operations and service
-maintaining a focus on core competencies
-accessing outside technology
Basic management functions - CORRECT ANSWER: -planning
-organizing
-staffing
- leading
- controlling
Characteristics of goods - CORRECT ANSWER: • Tangible: the seat itself
• Product can be kept in inventory
• Similar products produced
• Limited customer involvement in production
• Standard tangible product tends to make automation feasible
• Product typically produced at a fixed facility
• Easy to evaluate aspects of quality
• Product often has some residual value
Characteristics of Services - CORRECT ANSWER: • Intangible: ride in an airplane seat
, • Produced and consumed simultaneously
• Unique
• High customer interaction
• Inconsistent product definition
• Often knowledge based
• Services dispersed
• Quality may be hard to evaluate
-Reselling is unusual
Competitive advantages can be found in - CORRECT ANSWER: layout
human resources
supply chain
inventory
scheduling
maintenance
Cons of PERT and CPM - CORRECT ANSWER: -Activities have to be clearly defined
-Precedence relationships established
-Time estimates can be subjective
-Too much focus on critical path
Core Competencies - CORRECT ANSWER: - set of skills , talents, and capabilities in
which a firm is particularly strong
Cost leadership - CORRECT ANSWER: - provide maximum perceived value, does not
imply low quality