, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
TRUE/FALSE - Write 'T' If The Statement Is True And 'F' If The Statement Is False.
1) At Times, To Be Efficient In Management Means NOT Using Resources In The
Most Cost- Effective Way.
⊚ True
⊚ False
2) Organizations Can Gain A Competitive Advantage Simply By Matching Their
Competition In Terms Of Cutting Costs And Responsiveness To Employees.
⊚ True
⊚ False
3) Innovation In Business Is Defined As Seeking Ways To Deliver Less Costly
Goods But In Similar Ways, Maintaining Employee Morale.
⊚ True
⊚ False
4) Telecommuting Has Been Found To Enhance Employee Satisfaction And Performance.
⊚ True
⊚ False
,5) Jorge Is Developing A New Employee Schedule For His Landscaping Business
Due To The Increase In Customer Calls During The Summer. While Doing This, Jorge Is
Involved In Organizing.
⊚ True
⊚ False
6) Amber, A District Manager For A Large Restaurant Chain, Is Comparing The
Goals Of Her Restaurants With Recent Sales. She Knows That Two Restaurants Are
Underperforming, So She Plans On Meeting With Those Managers To Discuss
Corrective Action; This Process Is The Controlling Managerial Function.
⊚ True
⊚ False
7) Tia Works For A Line Of High-End Fashion Clothing Stores. In Her Role, She
Makes Strategic Long-Term Decisions About Her Company’s Overall Direction, And She
Creates The Overall Corporate Goals, Policies, And Strategies. In Light Of These Tasks,
Tia Must Be A Middle Manager.
⊚ True
⊚ False
8) Leonardo Is A District Manager Who Oversees Several Store Managers In A
National Chain Of Retailers. Leonardo Reports Directly To The Vice President Of Stores
And Marketing, A Member Of Top Management. Leonardo Is A Middle Manager.
, ⊚ True
⊚ False
9) Mintzberg Concluded That Managers Play Three Broad Types Of Roles:
Interpersonal, Analytical, And Critical.
⊚ True
⊚ False
10) It’s Your Responsibility To Manage Your Career, But Others Can Also Make It Happen.
⊚ True
⊚ False
MULTIPLE CHOICE - Choose The One Alternative That Best Completes The
Statement Or Answers The Question.
11) Which One Of The Following Is One Way To Think About Management?
A) Efficiency In Motion
B) The Science Of Helping People
C) The Science Of Accomplishing Things
D) The Art Of Getting Things Done Through People
E) The Science Of Synergy
How You Do It
TRUE/FALSE - Write 'T' If The Statement Is True And 'F' If The Statement Is False.
1) At Times, To Be Efficient In Management Means NOT Using Resources In The
Most Cost- Effective Way.
⊚ True
⊚ False
2) Organizations Can Gain A Competitive Advantage Simply By Matching Their
Competition In Terms Of Cutting Costs And Responsiveness To Employees.
⊚ True
⊚ False
3) Innovation In Business Is Defined As Seeking Ways To Deliver Less Costly
Goods But In Similar Ways, Maintaining Employee Morale.
⊚ True
⊚ False
4) Telecommuting Has Been Found To Enhance Employee Satisfaction And Performance.
⊚ True
⊚ False
,5) Jorge Is Developing A New Employee Schedule For His Landscaping Business
Due To The Increase In Customer Calls During The Summer. While Doing This, Jorge Is
Involved In Organizing.
⊚ True
⊚ False
6) Amber, A District Manager For A Large Restaurant Chain, Is Comparing The
Goals Of Her Restaurants With Recent Sales. She Knows That Two Restaurants Are
Underperforming, So She Plans On Meeting With Those Managers To Discuss
Corrective Action; This Process Is The Controlling Managerial Function.
⊚ True
⊚ False
7) Tia Works For A Line Of High-End Fashion Clothing Stores. In Her Role, She
Makes Strategic Long-Term Decisions About Her Company’s Overall Direction, And She
Creates The Overall Corporate Goals, Policies, And Strategies. In Light Of These Tasks,
Tia Must Be A Middle Manager.
⊚ True
⊚ False
8) Leonardo Is A District Manager Who Oversees Several Store Managers In A
National Chain Of Retailers. Leonardo Reports Directly To The Vice President Of Stores
And Marketing, A Member Of Top Management. Leonardo Is A Middle Manager.
, ⊚ True
⊚ False
9) Mintzberg Concluded That Managers Play Three Broad Types Of Roles:
Interpersonal, Analytical, And Critical.
⊚ True
⊚ False
10) It’s Your Responsibility To Manage Your Career, But Others Can Also Make It Happen.
⊚ True
⊚ False
MULTIPLE CHOICE - Choose The One Alternative That Best Completes The
Statement Or Answers The Question.
11) Which One Of The Following Is One Way To Think About Management?
A) Efficiency In Motion
B) The Science Of Helping People
C) The Science Of Accomplishing Things
D) The Art Of Getting Things Done Through People
E) The Science Of Synergy
