MSA Onboarding Post Test (VHA Onboarding Post
Test1) – Questions With Fully Explained Solutions
Providing excellent customer service is one of the VA Core values. In
the VA, who are our customers? (Select all that apply) Correct
Answer - Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office
requesting an Agent Orange exam. The scheduler is new and not
familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. Correct Answer - Mr. Jones, I am
not familiar with that exam but will find out who you need to speak
with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the
information?
Select the major causes of workplace stress: (Select all that apply)
Correct Answer - CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
What information should a scheduler use to pull a Veteran up in the
VSE application to ensure the correct patient is selected? (Select all
that apply) Correct Answer - First initial of last name and last 4
digits of SSN#
, Last name, first name
Space bar + Search button will bring up the last patient you searched
in VistA/CPRS
Open RTC Appointment Requests are to be acted on within how
many business days of the order being created? Correct Answer -
2 DAYS
When would you cancel an appointment by clinic? (Select all that
apply) Correct Answer - PATIENT CANCELS THEIR
APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED
UP TO AN EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical
judgement of the provider (Select all that apply) Correct Answer -
Must occur within 24 hours of request
Require #NLT# in the comment field of the appointment
When an established patient has no showed to an appointment, the
provider must enter a new RTC order before the scheduler can
reschedule. Correct Answer - TRUE
John Doe walks into Primary Care and requests to see his provider
today. He is not feeling well and was not able to get through on the
telephone. The patient does not have an appointment. What steps
does the scheduler take? Correct Answer - Scheduler contacts
the triage nurse, the nurse makes the determination that the patient
Test1) – Questions With Fully Explained Solutions
Providing excellent customer service is one of the VA Core values. In
the VA, who are our customers? (Select all that apply) Correct
Answer - Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office
requesting an Agent Orange exam. The scheduler is new and not
familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. Correct Answer - Mr. Jones, I am
not familiar with that exam but will find out who you need to speak
with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the
information?
Select the major causes of workplace stress: (Select all that apply)
Correct Answer - CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
What information should a scheduler use to pull a Veteran up in the
VSE application to ensure the correct patient is selected? (Select all
that apply) Correct Answer - First initial of last name and last 4
digits of SSN#
, Last name, first name
Space bar + Search button will bring up the last patient you searched
in VistA/CPRS
Open RTC Appointment Requests are to be acted on within how
many business days of the order being created? Correct Answer -
2 DAYS
When would you cancel an appointment by clinic? (Select all that
apply) Correct Answer - PATIENT CANCELS THEIR
APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED
UP TO AN EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical
judgement of the provider (Select all that apply) Correct Answer -
Must occur within 24 hours of request
Require #NLT# in the comment field of the appointment
When an established patient has no showed to an appointment, the
provider must enter a new RTC order before the scheduler can
reschedule. Correct Answer - TRUE
John Doe walks into Primary Care and requests to see his provider
today. He is not feeling well and was not able to get through on the
telephone. The patient does not have an appointment. What steps
does the scheduler take? Correct Answer - Scheduler contacts
the triage nurse, the nurse makes the determination that the patient
