4-step process that makes up "analytics" - Answers 1. Asking meaningful questions
2. Acquiring relevant data
3. Analyzing the data quantitatively
4. Presenting the results
3 major categories of skills required for data science - Answers 1. Hacking skills
2. Math and statistics knowledge
3. substantive expertise
social network theory - Answers the mapping and measuring of relationships and flows between people,
organizations, systems, and other connected knowledge entities
nodes - Answers (part of social network theory)
the individual people in the network
links - Answers (part of social network theory)
the relationships and flows between the nodes
1st order questions - Answers Absolute and concrete questions (ex. What should we do?)
2nd order questions - Answers Abstract matters (ex. Why should we do it?, how should we go about
solving this?)
Organizational impacts of "muting" HiPPOs - Answers Shifts towards data-driven decision making taking
power away from HiPPOs
,Business Process - Answers Sequence of tasks or activities that take a set of inputs and convert them
into desired outputs
Processes - Answers A flow of related activities that work together to achieve an objective
Function - Answers A discrete action that produces a result
Silo Effect - Answers workers complete their tasks in their functional silos without regard to the
consequences for the other components of the process
Consequences of poor organizational coordination - Answers -Delays
-Increased Lead times
-Excess Inventory
-Lack of visibility across the processes
BPNM - Answers the emerging standard for specifying business processes in a business process model
4 elements of BPMN - Answers event
task/activity
flow/arc
gateway
event - Answers (an aspect of BPMN)
represents a thing that happens instantly (ex: an invoice has been received)
task/activity - Answers (an aspect of BPMN)
a unit of work that has a duration (ex: an activity to pay an invoice)
flow/arc - Answers (an aspect of BPMN)
, connects objects with each other and shows the order of elements in the process (arrowhead)
gateway - Answers (an aspect of BPMN)
object that represents things that separate and/or recombine flows
parallel gateway - Answers a type of gateway in BPMN
provides mechanism to synchronize parallel flow and to create parallel flow, depicted by a diamond with
a plus sign in middle
exclusive gateway - Answers a type of gateway in BPMN
indicates locations within a business process where the sequence flow can take on or more alternative
paths -- only one of the paths can be taken, depicted by a diamond with an "x" in the middle
Pools - Answers resource classes are captured using pools
independent organizational entities
ex: customer, supplier, East Talon Hospital, Tartu Clinic)
lanes - Answers resource classes are captured using lanes
resource classes in the same organizational space and sharing common systems
ex: sale department, marketing department
clerk, manager, engineer
user experience - Answers the overall experience of a person using a product such as a website or
computer application, especially in terms of how easy or pleasing it is to use
user interface design - Answers the visual design of an interface