7.1 Introduction to
hospitality
3 Basic Areas:
Travel & Tourism: Food & beverage:
Travel Agencies and Tour Restaurants and Cafés
Operators – Casual to fine dining options.
– Organise trips, packages, and Catering Services
experiences. – Food preparation and service for
Transportation Services events.
– Airlines, buses, car rentals, and Bars, Pubs, and Clubs
cruises. – Focused on beverages and
Attractions and Experiences entertainment.
– Cultural, adventure, eco, and Fast Food Outlets
heritage tourism. – Quick service with standardised
Tourist Information Services menus.
Accommodation:
– Help visitors with guidance and
bookings. Hotels and Resorts
– Full-service options offering rooms,
amenities, and activities.
Guesthouses and B&Bs
– Smaller, more personal lodging
options.
Lodges and Hostels
– Often used for budget travel or eco-
tourism.
Motels and Inns
– Typically along travel routes with
basic facilities.
, Hospitality Departments: Hospitality: Local Markets
Job Creation -provides employment
• Front Office Supports Local Business – Increase income
• Housekeeping for local businesses
- Farmers
• Food & beverage - Artisans
• Kitchen & Food productions - Service providers
Promotes Local Culture
• Engineering & Maintenance - Local Food
• Accounts & Credits - Traditions
- Crafts
• Security Promotes Tourism – Attracts local and
• Human Resources (HR) international tourists
- increase revenue in travel, retail and
• Sales and Marketing entertainment
• Procurement & Purchasing Infrastructure Development - encourages
development of:
• Information Technology (IT) - Roads
- Airports
- Public services
Skills development
Hospitality: Global –Markets
Provides training in
hospitality improving the national skill base
Encourages Entrepreneurship -Supports
small business
- Guesthouses
- Food stalls
Hospitality: Global Markets Hospitality on other Sectors of economy
hospitality
3 Basic Areas:
Travel & Tourism: Food & beverage:
Travel Agencies and Tour Restaurants and Cafés
Operators – Casual to fine dining options.
– Organise trips, packages, and Catering Services
experiences. – Food preparation and service for
Transportation Services events.
– Airlines, buses, car rentals, and Bars, Pubs, and Clubs
cruises. – Focused on beverages and
Attractions and Experiences entertainment.
– Cultural, adventure, eco, and Fast Food Outlets
heritage tourism. – Quick service with standardised
Tourist Information Services menus.
Accommodation:
– Help visitors with guidance and
bookings. Hotels and Resorts
– Full-service options offering rooms,
amenities, and activities.
Guesthouses and B&Bs
– Smaller, more personal lodging
options.
Lodges and Hostels
– Often used for budget travel or eco-
tourism.
Motels and Inns
– Typically along travel routes with
basic facilities.
, Hospitality Departments: Hospitality: Local Markets
Job Creation -provides employment
• Front Office Supports Local Business – Increase income
• Housekeeping for local businesses
- Farmers
• Food & beverage - Artisans
• Kitchen & Food productions - Service providers
Promotes Local Culture
• Engineering & Maintenance - Local Food
• Accounts & Credits - Traditions
- Crafts
• Security Promotes Tourism – Attracts local and
• Human Resources (HR) international tourists
- increase revenue in travel, retail and
• Sales and Marketing entertainment
• Procurement & Purchasing Infrastructure Development - encourages
development of:
• Information Technology (IT) - Roads
- Airports
- Public services
Skills development
Hospitality: Global –Markets
Provides training in
hospitality improving the national skill base
Encourages Entrepreneurship -Supports
small business
- Guesthouses
- Food stalls
Hospitality: Global Markets Hospitality on other Sectors of economy
