1
NSE
NSE 101 EXAM QUESTIONS WITH CORRECT
VERIFIED ANSWERS LATEST UPDATE
(2024/2025) GUARANTEED PASS
Models of communication - ANS ✓- Simplify the process by providing a visual
representation of the various aspects of a communication encounter
- Define communication and allow you to see specific concepts and steps within
the process of communication
- First two include: participants, messages, encoding (turning thoughts into
communication), decoding (turning a communication message into thoughts),
and channels
Transmission - ANS ✓Frames communication as a thing, like an information
packet, that is sent from one place to another. From this perspective,
communication is defined as sending and receiving messages.
- Focuses on the sender and the message within a communication encounter
- Responsibility is put on the sender to help ensure the message is successfully
conveyed
- Noise is anything that interferes with a message being sent between
participants in a communication encounter
- Environmental noise is any physical noise present in a communication
encounter.
- Semantic noise refers to an interference that occurs in the encoding and
decoding process resulting in different interpretations of what is being
communicated (e.g., lack of understanding, clarity, and confusion of words and
meanings).
Interaction - ANS ✓- communication as an interaction in which a message is
sent and then followed by a reaction (feedback), which is then followed by
another reaction, and so on.
NSE 101
, 2
NSE
- Communication is defined as producing conversations and interactions within
physical and psychological contexts.
- many messages may be sent at one time and may not be received, some may
also be unintentionally sent.
- considers both physical and psychological factors
- Communication as a process in which participants alternate positions as sender
and receiver and generate meaning by sending messages and receiving feedback
within physical and psychological contexts
- Interactive, two-way process
- Feedback: messages sent in response to other messages
- Interaction-focused
- Sender and receiver
Transaction - ANS ✓Frames communication as integrated into social realities in
such a way that it helps communicators not only to understand them, but also to
create and change them.
Recognizes how communication generates social realities
- Describes communication as a process in which communicators generate social
realities within social, relational, and cultural contexts
- We communicate to: create relationships, form intercultural alliances, shape
self-concept, engage with others in dialogue to create communities
- suggests that you are simultaneously a sender and receiver
PROS: offers more breadth and understanding of how intra-personal,
interpersonal, and contextual factors are at play in communication. People often
make assumptions predicated on these contextual factors, and therefore it is
important to acknowledge these elements in practicing and learning about good
communication.
CONS: requires analysis and critical reflection. It requires a broader
understanding of historical, political, and social structures that affect
NSE 101
, 3
NSE
communication. The specific factors affecting a particular communication
encounter may or may not be possible to uncover.
Trauma-informed approach - ANS ✓- Involves integrating an understanding of
the need for: Physical and emotional safety, Choice and control, Empowerment
- Involves emphasizing confidentiality, identifying the interview purpose, letting
the client set the pace of the interview and shaping it based on their needs, and
engaging in collaborative intervention so that the client is in control and
empowered
- useful because you will often not know who has experienced trauma or the
circumstances of their trauma.
- does not require the client to disclose their experience and thereby risk re-
traumatizing them through repeated disclosure
Ex. I'd like to talk to you about your mental health and your physical health, what
area would you like to talk about first?
Relational Practice - ANS ✓- attends to the broader social context in which
clients and their support systems are situated
- This approach is an especially helpful tool for family-centred care. It also
requires skill and knowledge because it demands active listening and critical
thinking. Unlike closed-ended checklists, you cannot predict how the
conversation will unfold.
Relational Practice: Intrapersonal - ANS ✓communicating with the client in a
way that allows you to assess what is occurring within all people involved (the
client, you, and others).
Relational Practice: Interpersonal - ANS ✓communicating with the client in a
way that allows you to assess what is occurring among and between all people
involved.
NSE 101
, 4
NSE
Relational Practice: Contextual - ANS ✓communicating with the client in a way
that allows you to assess what is occurring around the people and situation
involved.
Anti-Racist - ANS ✓Focus is acknowledging and working to address power
inequities and systemic bias predicated on race as well as unearned privilege that
is afforded to non-racialized people.
- Concept of white privilege: refers to advantage afforded to those who are non-
racialized over persons of other racial backgrounds
- important to embody an anti-racist approach to communication. It often begins
with self-reflection and consideration of other peoples' perspectives.
- involves an active process of changing attitudes, beliefs, practices, and policies
with the goal of dismantling systemic hierarchy and oppressive power.
- As a nurse, you must acknowledge and work to address power inequities and
systemic bias predicated on race as well as unearned privilege that is afforded to
non-racialized people.
CNO therapeutic communication - ANS ✓Nurses use a wide range of effective
communication strategies and interpersonal skills to establish, maintain, re-
establish, and terminate the nurse-client relationships.
- Introducing self as a nurse, Referring to client, Listening to the client and family
- Attending to, and tailoring, communication style
- Collaborating and client choice, Recognizing that all behaviour has meaning,
Refraining from self-disclosure unless it has therapeutic value, Self-reflection
Subjective data and the interview (primary and secondary source) - ANS
✓Communication with the client to collect subjective data
Care partners
Primary and secondary source
NSE 101
NSE
NSE 101 EXAM QUESTIONS WITH CORRECT
VERIFIED ANSWERS LATEST UPDATE
(2024/2025) GUARANTEED PASS
Models of communication - ANS ✓- Simplify the process by providing a visual
representation of the various aspects of a communication encounter
- Define communication and allow you to see specific concepts and steps within
the process of communication
- First two include: participants, messages, encoding (turning thoughts into
communication), decoding (turning a communication message into thoughts),
and channels
Transmission - ANS ✓Frames communication as a thing, like an information
packet, that is sent from one place to another. From this perspective,
communication is defined as sending and receiving messages.
- Focuses on the sender and the message within a communication encounter
- Responsibility is put on the sender to help ensure the message is successfully
conveyed
- Noise is anything that interferes with a message being sent between
participants in a communication encounter
- Environmental noise is any physical noise present in a communication
encounter.
- Semantic noise refers to an interference that occurs in the encoding and
decoding process resulting in different interpretations of what is being
communicated (e.g., lack of understanding, clarity, and confusion of words and
meanings).
Interaction - ANS ✓- communication as an interaction in which a message is
sent and then followed by a reaction (feedback), which is then followed by
another reaction, and so on.
NSE 101
, 2
NSE
- Communication is defined as producing conversations and interactions within
physical and psychological contexts.
- many messages may be sent at one time and may not be received, some may
also be unintentionally sent.
- considers both physical and psychological factors
- Communication as a process in which participants alternate positions as sender
and receiver and generate meaning by sending messages and receiving feedback
within physical and psychological contexts
- Interactive, two-way process
- Feedback: messages sent in response to other messages
- Interaction-focused
- Sender and receiver
Transaction - ANS ✓Frames communication as integrated into social realities in
such a way that it helps communicators not only to understand them, but also to
create and change them.
Recognizes how communication generates social realities
- Describes communication as a process in which communicators generate social
realities within social, relational, and cultural contexts
- We communicate to: create relationships, form intercultural alliances, shape
self-concept, engage with others in dialogue to create communities
- suggests that you are simultaneously a sender and receiver
PROS: offers more breadth and understanding of how intra-personal,
interpersonal, and contextual factors are at play in communication. People often
make assumptions predicated on these contextual factors, and therefore it is
important to acknowledge these elements in practicing and learning about good
communication.
CONS: requires analysis and critical reflection. It requires a broader
understanding of historical, political, and social structures that affect
NSE 101
, 3
NSE
communication. The specific factors affecting a particular communication
encounter may or may not be possible to uncover.
Trauma-informed approach - ANS ✓- Involves integrating an understanding of
the need for: Physical and emotional safety, Choice and control, Empowerment
- Involves emphasizing confidentiality, identifying the interview purpose, letting
the client set the pace of the interview and shaping it based on their needs, and
engaging in collaborative intervention so that the client is in control and
empowered
- useful because you will often not know who has experienced trauma or the
circumstances of their trauma.
- does not require the client to disclose their experience and thereby risk re-
traumatizing them through repeated disclosure
Ex. I'd like to talk to you about your mental health and your physical health, what
area would you like to talk about first?
Relational Practice - ANS ✓- attends to the broader social context in which
clients and their support systems are situated
- This approach is an especially helpful tool for family-centred care. It also
requires skill and knowledge because it demands active listening and critical
thinking. Unlike closed-ended checklists, you cannot predict how the
conversation will unfold.
Relational Practice: Intrapersonal - ANS ✓communicating with the client in a
way that allows you to assess what is occurring within all people involved (the
client, you, and others).
Relational Practice: Interpersonal - ANS ✓communicating with the client in a
way that allows you to assess what is occurring among and between all people
involved.
NSE 101
, 4
NSE
Relational Practice: Contextual - ANS ✓communicating with the client in a way
that allows you to assess what is occurring around the people and situation
involved.
Anti-Racist - ANS ✓Focus is acknowledging and working to address power
inequities and systemic bias predicated on race as well as unearned privilege that
is afforded to non-racialized people.
- Concept of white privilege: refers to advantage afforded to those who are non-
racialized over persons of other racial backgrounds
- important to embody an anti-racist approach to communication. It often begins
with self-reflection and consideration of other peoples' perspectives.
- involves an active process of changing attitudes, beliefs, practices, and policies
with the goal of dismantling systemic hierarchy and oppressive power.
- As a nurse, you must acknowledge and work to address power inequities and
systemic bias predicated on race as well as unearned privilege that is afforded to
non-racialized people.
CNO therapeutic communication - ANS ✓Nurses use a wide range of effective
communication strategies and interpersonal skills to establish, maintain, re-
establish, and terminate the nurse-client relationships.
- Introducing self as a nurse, Referring to client, Listening to the client and family
- Attending to, and tailoring, communication style
- Collaborating and client choice, Recognizing that all behaviour has meaning,
Refraining from self-disclosure unless it has therapeutic value, Self-reflection
Subjective data and the interview (primary and secondary source) - ANS
✓Communication with the client to collect subjective data
Care partners
Primary and secondary source
NSE 101
