Veteran Association Accreditation
Exam 2025 Questions and Answers
POA Form - CORRECT ANSWER✔️✔️-21-22 (Vet must sign the form. Revokes other
appointments; Vet can revoke POA at any time unless an appeal has been filed before the BVA;
POA ends at death)
Who has the responsibility of accrediting a VSO? - CORRECT ANSWER✔️✔️-Veteran Service
Organization
National Cemetery Administration - CORRECT ANSWER✔️✔️-under the VA covers funerals
and burial for veterans
Veterans Health Administration (VHA) - CORRECT ANSWER✔️✔️-An agency in the
Department of Veterans Affairs that provides medical, surgical, and rehabilitative care to veterans of
the armed services.
Veteran's Benefits Administration - CORRECT ANSWER✔️✔️-Government agency, part of the
U.S. Department of Veteran's Affairs, responsible for payment of all VA gratuitous benefits
What should you do if you have an inquiry regarding an appeal that has been certified to the BVA? -
CORRECT ANSWER✔️✔️-Call the BVA in DC directly
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,Can you call the CAVC to inquire about the individual status of your case? - CORRECT
ANSWER✔️✔️-No because CAVC is not structured to respond to individual case status inquiries
Veterans Service Center - CORRECT ANSWER✔️✔️-Largest division within a VA RO
Education claims are handled where? - CORRECT ANSWER✔️✔️-At the Regional Processing
Offices in four locations around the country.
Intake Processing Center (IPC) - CORRECT ANSWER✔️✔️-Mail received is processed by team
members to determine:
-if it includes a claim that can be immediately processed
- Whether or not controls should be established
-Uploads scanned documents from the CM Portal into the VBMS eFolder.
IPC undertakes no in-depth development.
Processes only those claims that can be resolved at once or with minimal review.
Also, responsible for files management.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,Veterans Service Representative - CORRECT ANSWER✔️✔️-Responsible for determining what
evidence is necessary to decide a claim, undertaking development action to obtaining necessary
evidence and determining when a claim is ready for decision
38 C.F.R. - CORRECT ANSWER✔️✔️-Part 3 (Adjudication) and Part 4 (schedule for rating
disabilities) are most used
38 CFR Part 3 - CORRECT ANSWER✔️✔️-Adjudication; outlines regulatory guidance that
directs all adjudicative activities, procedures and functions performed by VA
38 CFR Part 4 - CORRECT ANSWER✔️✔️-Schedule for Rating Disabilities; outlines regulatory
guidance that serves as the framework for how SC disabilities for VA purposes are rated and
evaluated
The Manual (M21-1) - CORRECT ANSWER✔️✔️-provides procedural guidance for Veterans
Benefits Administration (VBA) and directs how VBA processes Veteran's claims.
What constitutes a claim? - CORRECT ANSWER✔️✔️-As defined by 38 CFR 3.1(p):
"Claim means a written communication requesting a determination of entitlement or evidencing a
belief in entitlement, to a specific benefit under the laws administered by the Department of
Veterans Affairs submitted on an application form prescribed by the Secretary."
Date of Receipt of a Claim - CORRECT ANSWER✔️✔️-As defined by 38 CFR 3.1(r):
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, "Date of receipt means the date on which a claim, information or evidence was received in the
Department of Veterans Affairs..."
Claimant - CORRECT ANSWER✔️✔️-In order for VA to have an actionable claim, the claim
must be filed by a claimant.
A claimant is someone who has potential entitlement to VA benefits under the law. An honorably
discharged Veteran is a claimant. A person, who has never served in the U.S. Military (or one of the
other recognized qualifying groups) and is not a dependent of a Veteran, cannot be a claimant.
Character of Discharge (COD): Determines Eligibility - CORRECT ANSWER✔️✔️-A
dishonorable discharge - or a discharge under conditions for which a statutory bar to benefits exists
- for a given period of service renders a claimant ineligible for all VA benefits for any claim based on
that period of service.
VA Form 21-526EZ, Application for Disability Compensation and Related Compensation Benefits -
CORRECT ANSWER✔️✔️-38 CFR 3.151 requires claimants to complete and submit a form
prescribed by the Secretary of the Department of Veterans Affairs (VA) when filing an original claim
for disability compensation and/or pension. It MUST have the signature of the claimant
20-0996, Decision Review Request: Higher-Level Review - CORRECT ANSWER✔️✔️-associated
with a request for higher-level review of a prior decision
21-8940, Veteran's Application for Increased Compensation Based on Unemployability. -
CORRECT ANSWER✔️✔️-VA Form 21-8940 is not required to claim individual unemployability
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
Exam 2025 Questions and Answers
POA Form - CORRECT ANSWER✔️✔️-21-22 (Vet must sign the form. Revokes other
appointments; Vet can revoke POA at any time unless an appeal has been filed before the BVA;
POA ends at death)
Who has the responsibility of accrediting a VSO? - CORRECT ANSWER✔️✔️-Veteran Service
Organization
National Cemetery Administration - CORRECT ANSWER✔️✔️-under the VA covers funerals
and burial for veterans
Veterans Health Administration (VHA) - CORRECT ANSWER✔️✔️-An agency in the
Department of Veterans Affairs that provides medical, surgical, and rehabilitative care to veterans of
the armed services.
Veteran's Benefits Administration - CORRECT ANSWER✔️✔️-Government agency, part of the
U.S. Department of Veteran's Affairs, responsible for payment of all VA gratuitous benefits
What should you do if you have an inquiry regarding an appeal that has been certified to the BVA? -
CORRECT ANSWER✔️✔️-Call the BVA in DC directly
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,Can you call the CAVC to inquire about the individual status of your case? - CORRECT
ANSWER✔️✔️-No because CAVC is not structured to respond to individual case status inquiries
Veterans Service Center - CORRECT ANSWER✔️✔️-Largest division within a VA RO
Education claims are handled where? - CORRECT ANSWER✔️✔️-At the Regional Processing
Offices in four locations around the country.
Intake Processing Center (IPC) - CORRECT ANSWER✔️✔️-Mail received is processed by team
members to determine:
-if it includes a claim that can be immediately processed
- Whether or not controls should be established
-Uploads scanned documents from the CM Portal into the VBMS eFolder.
IPC undertakes no in-depth development.
Processes only those claims that can be resolved at once or with minimal review.
Also, responsible for files management.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,Veterans Service Representative - CORRECT ANSWER✔️✔️-Responsible for determining what
evidence is necessary to decide a claim, undertaking development action to obtaining necessary
evidence and determining when a claim is ready for decision
38 C.F.R. - CORRECT ANSWER✔️✔️-Part 3 (Adjudication) and Part 4 (schedule for rating
disabilities) are most used
38 CFR Part 3 - CORRECT ANSWER✔️✔️-Adjudication; outlines regulatory guidance that
directs all adjudicative activities, procedures and functions performed by VA
38 CFR Part 4 - CORRECT ANSWER✔️✔️-Schedule for Rating Disabilities; outlines regulatory
guidance that serves as the framework for how SC disabilities for VA purposes are rated and
evaluated
The Manual (M21-1) - CORRECT ANSWER✔️✔️-provides procedural guidance for Veterans
Benefits Administration (VBA) and directs how VBA processes Veteran's claims.
What constitutes a claim? - CORRECT ANSWER✔️✔️-As defined by 38 CFR 3.1(p):
"Claim means a written communication requesting a determination of entitlement or evidencing a
belief in entitlement, to a specific benefit under the laws administered by the Department of
Veterans Affairs submitted on an application form prescribed by the Secretary."
Date of Receipt of a Claim - CORRECT ANSWER✔️✔️-As defined by 38 CFR 3.1(r):
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, "Date of receipt means the date on which a claim, information or evidence was received in the
Department of Veterans Affairs..."
Claimant - CORRECT ANSWER✔️✔️-In order for VA to have an actionable claim, the claim
must be filed by a claimant.
A claimant is someone who has potential entitlement to VA benefits under the law. An honorably
discharged Veteran is a claimant. A person, who has never served in the U.S. Military (or one of the
other recognized qualifying groups) and is not a dependent of a Veteran, cannot be a claimant.
Character of Discharge (COD): Determines Eligibility - CORRECT ANSWER✔️✔️-A
dishonorable discharge - or a discharge under conditions for which a statutory bar to benefits exists
- for a given period of service renders a claimant ineligible for all VA benefits for any claim based on
that period of service.
VA Form 21-526EZ, Application for Disability Compensation and Related Compensation Benefits -
CORRECT ANSWER✔️✔️-38 CFR 3.151 requires claimants to complete and submit a form
prescribed by the Secretary of the Department of Veterans Affairs (VA) when filing an original claim
for disability compensation and/or pension. It MUST have the signature of the claimant
20-0996, Decision Review Request: Higher-Level Review - CORRECT ANSWER✔️✔️-associated
with a request for higher-level review of a prior decision
21-8940, Veteran's Application for Increased Compensation Based on Unemployability. -
CORRECT ANSWER✔️✔️-VA Form 21-8940 is not required to claim individual unemployability
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
