Salesforce ADM 201 Exam Questions
with Correct Answers
1. Which dashboard component can display data from the summary rows of reports? (2 Correct
Answers)
A. Gauge
B. Table
C. Chart
D. Metric - ANSWER✔✔-Answer: BC
Explanation: Gauge and Metric components can only display grand totals.
2. Which setting can a system administrator enable in the user interface? (2 Correct Answers)
A. Customizable recent tags
B. Chatter messenger for specific users
C. Printable list views
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,D. Related list hover links - ANSWER✔✔-Answer: CD
Explanation: User Interface Settings include the ability to Enable Collapsible Sections, Show Quick
Create, Enable Hover Details, Enable Related List Hover Links, Enable Separate Loading of Related
Lists, Enable Separate Loading of Related Lists of External Objects, Enable Inline Editing, Enable
Enhanced Lists, Enable the Salesforce Classic 2010 User Interface Theme, Enable Tab Bar
Organizer, Enable Printable List Views, Enable Spell Checker on Tasks and Events, and Enable
Customization of Chatter User Profile Pages. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_ui_settings.htm&language=en
3. What is a method for adding content to Salesforce CRM Content? (2 Correct Answers)
A. Attachments
B. Chatter files
C. Libraries
D. Documents - ANSWER✔✔-Answer: BD
Explanation: To add content, a user can upload documents to a Library, which is a feature part of
CRM Content. If Chatter is enabled, files posted to Chatter groups are displayed in Content as well.
For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_files_upload.htm&language=en_
US
https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_differences.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_search.htm&language=en
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,4. Universal Container uses web-to-case to convert support requests submitted through its website
into cases. The support team would like Salesforce to automatically send an email containing
password reset instructions to the customer when the case subject contains the words "forgot" and
"password." What does the admin need to configure to meet this requirement? (1 Correct Answer)
A. Support settings
B. Auto-response rule
C. Validation rule
D. Email-to-case - ANSWER✔✔-Answer: B
Explanation: Auto-Response Rules send automatic email responses to lead or case submissions
based on the record's attributes. You can set up auto-response rules to send quick replies to
customers to let them know someone at your company received their inquiry. For more information
see https://help.salesforce.com/htviewhelpdoc?id=creating_auto-response_rules.htm
5. A sales executive at Universal Containers wants to be notified whenever high-value opportunities
are created for hot accounts. How should an admin meet this requirement? (1 Correct Answer)
A. Create the workflow rule on opportunity object
B. Create an escalation rule based on the opportunity amount
C. Create an auto-response rule based on the opportunity amount
D. Create a validation rule that evaluates the account rating - ANSWER✔✔-Answer: A
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, Explanation: A workflow rule can be set to send an email or create a task when opportunities are
updated to meet the criteria necessary. The other answers are incorrect for the following reasons:
You would create escalation rules to escalate cases automatically if they are not resolved within a
certain period of time. Auto Response rules only apply to cases and leads and are typically used to
respond to the creator of the record. Validation rules are used to control the quality of data in an
organization, not for notifications.
6. What must an admin do when creating a record type? (1 Correct Answer)
A. Set the field level security for the record type
B. Create a new page layout for the record type
C. Assign the record type to the appropriate profiles
D. Add the record type to the required user records - ANSWER✔✔-Answer: C
Explanation: When creating a new record type admins must activate the record type, assign the
record type to profiles, and assign page layout(s) to the record type. The option in this question to
create a new page layout for the record type is a little tricky. All that must happen is that page layouts
need to be assigned, not necessarily created.
7. What is the purpose of the AppExchange? (2 Correct Answers)
A. Customers can share and install apps published by Salesforce partners
B. Support users can install the Service Cloud console custom app
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
with Correct Answers
1. Which dashboard component can display data from the summary rows of reports? (2 Correct
Answers)
A. Gauge
B. Table
C. Chart
D. Metric - ANSWER✔✔-Answer: BC
Explanation: Gauge and Metric components can only display grand totals.
2. Which setting can a system administrator enable in the user interface? (2 Correct Answers)
A. Customizable recent tags
B. Chatter messenger for specific users
C. Printable list views
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,D. Related list hover links - ANSWER✔✔-Answer: CD
Explanation: User Interface Settings include the ability to Enable Collapsible Sections, Show Quick
Create, Enable Hover Details, Enable Related List Hover Links, Enable Separate Loading of Related
Lists, Enable Separate Loading of Related Lists of External Objects, Enable Inline Editing, Enable
Enhanced Lists, Enable the Salesforce Classic 2010 User Interface Theme, Enable Tab Bar
Organizer, Enable Printable List Views, Enable Spell Checker on Tasks and Events, and Enable
Customization of Chatter User Profile Pages. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_ui_settings.htm&language=en
3. What is a method for adding content to Salesforce CRM Content? (2 Correct Answers)
A. Attachments
B. Chatter files
C. Libraries
D. Documents - ANSWER✔✔-Answer: BD
Explanation: To add content, a user can upload documents to a Library, which is a feature part of
CRM Content. If Chatter is enabled, files posted to Chatter groups are displayed in Content as well.
For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_files_upload.htm&language=en_
US
https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_differences.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_search.htm&language=en
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,4. Universal Container uses web-to-case to convert support requests submitted through its website
into cases. The support team would like Salesforce to automatically send an email containing
password reset instructions to the customer when the case subject contains the words "forgot" and
"password." What does the admin need to configure to meet this requirement? (1 Correct Answer)
A. Support settings
B. Auto-response rule
C. Validation rule
D. Email-to-case - ANSWER✔✔-Answer: B
Explanation: Auto-Response Rules send automatic email responses to lead or case submissions
based on the record's attributes. You can set up auto-response rules to send quick replies to
customers to let them know someone at your company received their inquiry. For more information
see https://help.salesforce.com/htviewhelpdoc?id=creating_auto-response_rules.htm
5. A sales executive at Universal Containers wants to be notified whenever high-value opportunities
are created for hot accounts. How should an admin meet this requirement? (1 Correct Answer)
A. Create the workflow rule on opportunity object
B. Create an escalation rule based on the opportunity amount
C. Create an auto-response rule based on the opportunity amount
D. Create a validation rule that evaluates the account rating - ANSWER✔✔-Answer: A
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, Explanation: A workflow rule can be set to send an email or create a task when opportunities are
updated to meet the criteria necessary. The other answers are incorrect for the following reasons:
You would create escalation rules to escalate cases automatically if they are not resolved within a
certain period of time. Auto Response rules only apply to cases and leads and are typically used to
respond to the creator of the record. Validation rules are used to control the quality of data in an
organization, not for notifications.
6. What must an admin do when creating a record type? (1 Correct Answer)
A. Set the field level security for the record type
B. Create a new page layout for the record type
C. Assign the record type to the appropriate profiles
D. Add the record type to the required user records - ANSWER✔✔-Answer: C
Explanation: When creating a new record type admins must activate the record type, assign the
record type to profiles, and assign page layout(s) to the record type. The option in this question to
create a new page layout for the record type is a little tricky. All that must happen is that page layouts
need to be assigned, not necessarily created.
7. What is the purpose of the AppExchange? (2 Correct Answers)
A. Customers can share and install apps published by Salesforce partners
B. Support users can install the Service Cloud console custom app
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
