NU 605 Exam 1 with precise detailed solutions

NU 605 Exam 1 with precise detailed
|| || || || || || ||




solutions
HC Ops Management Themes - Correct answer ✔- process and quality
|| || || || || || || || || || ||




improvement ||




- operational analysis and performance management
|| || || || || ||




- systems and tech
|| || || ||




- supply chain
|| ||




What % of hospitals are not-for-profit? - Correct answer ✔80%
|| || || || || || || || ||




limited profit margins - Correct answer ✔- fewer $ to invest back in the
|| || || || || || || || || || || || || ||




business to ensure buildings are updated, equip is replaced, tech is modern, and
|| || || || || || || || || || || ||




programs are enhanced
|| || ||




operations management - Correct answer ✔- set of intrinsic, or internal
|| || || || || || || || || || ||




processes and decisions that help address costs, process, tech, and productivity
|| || || || || || || || || ||




Inputs in HC - Correct answer ✔- labor/capital
|| || || || || || ||




- cash
||




- tech
||




-personnel

- space
||




- equipment
|| ||

,- information
||




Outputs in HC - Correct answer ✔- actual production and delivery of HC
|| || || || || || || || || || || || ||




services



Variability - Correct answer ✔- inconsistency or dispersion of inputs and
|| || || || || || || || || || ||




outputs ||




- threatens process bc results in uncertainty, too many or too few resources, and
|| || || || || || || || || || || || || ||




inconsistent results ||




Throughput - Correct answer ✔- rate or velocity at which services are
|| || || || || || || || || || || ||




performed or goods are delivered || || || ||




- can improve flow by seeking higher throughput or yields for same level of
|| || || || || || || || || || || || || ||




resource input || ||




- EX: increasing # of patients seen in an hour
|| || || || || || || || ||




Improving productivity - Correct answer ✔- improving ratio of outputs to
|| || || || || || || || || || ||




inputs ||




- one of the most vital roles of ops managers
|| || || || || || || || ||




- higher levels of output from employees or assets
|| || || || || || || ||




Cost-Quality continuum - Correct answer ✔- theoretical trade off || || || || || || || ||




- focus on one side of the equation which leads to diminishing returns on the
|| || || || || || || || || || || || || || ||




other ||




- focusing on costs might lead to reduction of services which can affect quality
|| || || || || || || || || || || || ||

, Operational excellence - Correct answer ✔- business strategy that focuses
|| || || || || || || || || ||




exclusively on maximizing operational effectiveness || || || ||




Factors driving HC costs - Correct answer ✔1. consumers aging and living
|| || || || || || || || || || || ||




longer - consuming more HC
|| || || || ||




2. costs of med tech and equip are rising
|| || || || || || || || ||




3. labor costs of key resources are governed by market shortages and increasing
|| || || || || || || || || || || ||




4. prices of Pharma, high costs of R&D
|| || || || || || ||




5. emphasis on strict managed care is shifting and diminishing
|| || || || || || || || || ||




6. redundancy
|| ||




7. inefficiency
|| ||




8. bureaucracy
|| ||




9. waste
||




10. paper
|| ||




11. poor deployment of IT
|| || || || ||




12. unsophisticated management
|| ||




POLC - priniciples of management - Correct answer ✔1. planning - establish
|| || || || || || || || || || || ||




goals and strategy
|| || ||




2. organizing - making decisions ab tasks
|| || || || || || ||




3. leading - motivating employees
|| || || || ||




4. controlling - monitor and track progress to goals
|| || || || || || || ||