Travel/Tourism Exam 2|Questions With Correct
Answers|Verified
Characteristics of the hospitality industry - ✔️-symbol: pineapple
-mission: service
-product: experience
[bundle of tangible and intangible components]
-challenges:
people are part of the product
difficult to manage service quality
immediate delivery of service is expected
required a wide variety of skills
Hospitality spirit - ✔️-works to create memories
-everyday guests rely on the hospitality sector for service
-passion is a service element
-in the PEOPLE business
-the wow factor
Ownership categories - ✔️-chain: set of related businesses that have the same name,
sell the same product, and follow the same corporate policies in many different locations
[corporate ownership - parent co owns and runs all units; franchise - property owned by
franchisee, must follow guidelines set by parent co]
-Independent: non-chain and non-franchise, privately owned
Trends in the hospitality industry - ✔️HOTELS
-the sharing economy's growing and influencing the industry - air bnb
-mobile bookings
-tech-savvy amenities and features
-focus on health and wellness
-providing a pleasant stay for pets
FOOD
-more people will travel to eat (3/4 of U.S. leisure travelers engaged in culinary stuff)
-local food, produce
-sustainability, environ. friendly
-healthy
-sharing economy extends to food
-destinations market unique foods
Important of attractions - ✔️-can serve as a powerful tool to attract tourists during the
off-season
-create an image and awareness for an area
-attractions are the reason people travel, main motivators
Types of attractions as tourist draws - ✔️1. entertainment:
Answers|Verified
Characteristics of the hospitality industry - ✔️-symbol: pineapple
-mission: service
-product: experience
[bundle of tangible and intangible components]
-challenges:
people are part of the product
difficult to manage service quality
immediate delivery of service is expected
required a wide variety of skills
Hospitality spirit - ✔️-works to create memories
-everyday guests rely on the hospitality sector for service
-passion is a service element
-in the PEOPLE business
-the wow factor
Ownership categories - ✔️-chain: set of related businesses that have the same name,
sell the same product, and follow the same corporate policies in many different locations
[corporate ownership - parent co owns and runs all units; franchise - property owned by
franchisee, must follow guidelines set by parent co]
-Independent: non-chain and non-franchise, privately owned
Trends in the hospitality industry - ✔️HOTELS
-the sharing economy's growing and influencing the industry - air bnb
-mobile bookings
-tech-savvy amenities and features
-focus on health and wellness
-providing a pleasant stay for pets
FOOD
-more people will travel to eat (3/4 of U.S. leisure travelers engaged in culinary stuff)
-local food, produce
-sustainability, environ. friendly
-healthy
-sharing economy extends to food
-destinations market unique foods
Important of attractions - ✔️-can serve as a powerful tool to attract tourists during the
off-season
-create an image and awareness for an area
-attractions are the reason people travel, main motivators
Types of attractions as tourist draws - ✔️1. entertainment:
