ANSWERS) Semester 1 2025 - DUE 2 June 2025; 100%
correct solutions and explanations.
TASK 1
SWOT Analysis – Betty’s Bakery
Strengths
1. Established Reputation and Loyal Customer Base: The
bakery has been in operation for several years and is well-
known in the community, indicating strong brand
recognition and customer loyalty.
2. Product Quality: According to Mr Mudau’s notes, the
bakery is praised for its high-quality baked goods,
especially their signature cakes and pastries.
Weaknesses
1. Poor Employee Relations and Morale: The interview
transcript with the waitron reveals dissatisfaction with
management, unfair treatment, and lack of communication,
which lowers staff morale.
2. Unclear Employment Terms: The employment contract
lacks clarity on working hours, overtime, and grievance
procedures, leading to misunderstandings and discontent
among employees.
Opportunities