C430 Healthcare Quality Improvement
and Risk Management – WGU 2025
Questions and Answers
A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that
oversees this area of workplace accidents is the Occupational Safety and Health Administration
(OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ANSWER✔✔-D.) To promote safety by
investigating the incidents
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this
issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - ANSWER✔✔-A.) To deny
reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The organization
was cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating -
ANSWER✔✔-D.) Institute a policy to identify patients most likely to fall and procedures to assist in
ambulating
A doctor's office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ANSWER✔✔-B.) Reduce the
number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by implementing a new
survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient flow?
A.) Advanced ISO 9001
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ANSWER✔✔-D.) Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic wants to
add an inventory management system to track patient visits versus supplies used on any given day.
Which methodology should be used to ensure successful implementation of the system with
minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ANSWER✔✔-D.) Business process re-engineering
A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
A.) The Joint Commission
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
and Risk Management – WGU 2025
Questions and Answers
A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that
oversees this area of workplace accidents is the Occupational Safety and Health Administration
(OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ANSWER✔✔-D.) To promote safety by
investigating the incidents
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this
issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - ANSWER✔✔-A.) To deny
reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The organization
was cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating -
ANSWER✔✔-D.) Institute a policy to identify patients most likely to fall and procedures to assist in
ambulating
A doctor's office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ANSWER✔✔-B.) Reduce the
number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by implementing a new
survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient flow?
A.) Advanced ISO 9001
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ANSWER✔✔-D.) Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic wants to
add an inventory management system to track patient visits versus supplies used on any given day.
Which methodology should be used to ensure successful implementation of the system with
minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ANSWER✔✔-D.) Business process re-engineering
A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
A.) The Joint Commission
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
