HTM 100 UMASS AMHERST EXAM 2 questions with
verified answers
a la carte menu Ans✓✓✓ items are individually priced
accounts payable Ans✓✓✓ bills (liabilities)
crude expenses - electricity
advantages of managed service Ans✓✓✓ Experience in size and types
of operations
variety of services
resources and support available
Aguste Escoffier Ans✓✓✓ simplified French cooking and reduced the
number of sauces to the five "mother sauces."
analysis of income statement Ans✓✓✓ sales
-increasing/decreasing
-similar to previous times?
-similar to expected?
expenses
- food 28-32%
- bev 18-24%
,variable controllable
- labor 20-24%
-operating expenses - china, glassware
- profit
ARAMARK Ans✓✓✓ has provided food to the Olympics since 1968, and
has done so more times than any other provider
average guest check Ans✓✓✓ food & bev sales / # of covers = number
of sales
balance sheet Ans✓✓✓ three areas: assets, liability, owners equity
scale with assets on one side, liabilities and owners equity on the other
reflects how the assets and liabilities relate to the owners equity at a
particular. moment in time - owe vs. own
use of USAR
benefits of hub and spoke system Ans✓✓✓ - provides transportation
to more cities at lower cost
- provides transportation for passengers between airports and their
accommodations
- provides an opportunity to fill planes with passengers from multiple
locations
, business travel Ans✓✓✓ not as necessary today
tend to be younger, spend more $, travel further but spend a shorter
amount of time at destination
california menu Ans✓✓✓ guests can order any item of the menu at
any time of day (breakfast, lunch, dinner)
captive clientele Ans✓✓✓ Customers who must use a product or a
service because they have no other options.
casual dining Ans✓✓✓ upper, mid and lower scale
lot more chain representation, harder for mom and pop -> big kitchens
make larger batches and ship food to locations
big range in service, food quality and price
upper - cheesecake factory
midscale - TGIF, bertuccis, 99
lower scale - chilis, Applebees, Red Robin
catchment area Ans✓✓✓ given radius or area where potential
customers are
1/2 block in large city, 2-5 miles in rural areas
ceiling Ans✓✓✓ top limit you can charge
verified answers
a la carte menu Ans✓✓✓ items are individually priced
accounts payable Ans✓✓✓ bills (liabilities)
crude expenses - electricity
advantages of managed service Ans✓✓✓ Experience in size and types
of operations
variety of services
resources and support available
Aguste Escoffier Ans✓✓✓ simplified French cooking and reduced the
number of sauces to the five "mother sauces."
analysis of income statement Ans✓✓✓ sales
-increasing/decreasing
-similar to previous times?
-similar to expected?
expenses
- food 28-32%
- bev 18-24%
,variable controllable
- labor 20-24%
-operating expenses - china, glassware
- profit
ARAMARK Ans✓✓✓ has provided food to the Olympics since 1968, and
has done so more times than any other provider
average guest check Ans✓✓✓ food & bev sales / # of covers = number
of sales
balance sheet Ans✓✓✓ three areas: assets, liability, owners equity
scale with assets on one side, liabilities and owners equity on the other
reflects how the assets and liabilities relate to the owners equity at a
particular. moment in time - owe vs. own
use of USAR
benefits of hub and spoke system Ans✓✓✓ - provides transportation
to more cities at lower cost
- provides transportation for passengers between airports and their
accommodations
- provides an opportunity to fill planes with passengers from multiple
locations
, business travel Ans✓✓✓ not as necessary today
tend to be younger, spend more $, travel further but spend a shorter
amount of time at destination
california menu Ans✓✓✓ guests can order any item of the menu at
any time of day (breakfast, lunch, dinner)
captive clientele Ans✓✓✓ Customers who must use a product or a
service because they have no other options.
casual dining Ans✓✓✓ upper, mid and lower scale
lot more chain representation, harder for mom and pop -> big kitchens
make larger batches and ship food to locations
big range in service, food quality and price
upper - cheesecake factory
midscale - TGIF, bertuccis, 99
lower scale - chilis, Applebees, Red Robin
catchment area Ans✓✓✓ given radius or area where potential
customers are
1/2 block in large city, 2-5 miles in rural areas
ceiling Ans✓✓✓ top limit you can charge
