Exam Questions and CORRECT Answers
Chapter 1 - CORRECT ANSWER -
Understand the center role communication plays. - CORRECT ANSWER - -The ability to
communicate with internal/external sources
-Relationship and Interpersonal communication
-Mediated communication
-Intergroup communication
-Communication of enthusiasm, creativity, and entrepreneurial spirit
-Nonverbal Communication
-Speaking and Listening
Articulate why theory is useful in addressing real-world situations. - CORRECT
ANSWER - -Theories provide frameworks that guide the way you interpret and act in
different situations. (there is no "how to" guide for every situation)
Recognize the weakness of transmission models of communication. - CORRECT
ANSWER - -Transmission Model makes communication look simple when in reality it is
much more complex. (Message and Response)
Identify the benefits of communication as a constitutive approach. - CORRECT
ANSWER - -Constitutive model conceptualizes communication as a dynamic "process
that produces and reproduces shared meaning."
Chapter 2 - CORRECT ANSWER -
, Articulate the three components of the ADE model for competent communication. - CORRECT
ANSWER - A - Analyze Context
D - Develop Behavior/Skill repertoire
E - Evaluate Communication
(based on how you and others will assess your communication)
Identify how different analytical approaches to situations affect communication. - CORRECT
ANSWER - Expressive - (Trump) Express what you feel
Conventional - (Clinton) Say whats appropriate
Rhetorical - (Middle) To create and negotiate roles
Recognize the variety of encoding/decoding behaviors needed to develop a competent
communication behavior/sill set. - CORRECT ANSWER - ENCODING: Skills include a
keen understanding of....
-language (grammar)
-clear verbal expression
-appropriate accompanying non-verbals
-cultural awareness
DECODING: Skills include...
-attention
-active listening
-the ability to respond appropriately
-cultural awareness
Chapter 3 - CORRECT ANSWER -