UPDATED ACTUAL Exam Questions and
CORRECT Answers
List and explain the 5 primary management functions. - CORRECT ANSWER -
PLANNING-Preparing for the future
ORGANIZING-Putting the people and other resources together and making them work
STAFFING-HR-recruiting, selection, training, development, compensation
LEADING (DIRECTING)-leadership
CONTROLLING-Meeting established standards, production, quality, budget
What is management? - CORRECT ANSWER - The art of getting things done through the
efforts of other people.
Attitude - CORRECT ANSWER - Not words but behavior.
Refers to opinions, beliefs and feelings about aspects of our environment.
List and explain 3 Primary factors that influence Organization Performance - CORRECT
ANSWER - ECONOMIC-profit, revenue, market share, price and dividends, taxes, etc..
ENVIRONMENTAL-Recycling clean energy, minimal pollution.
SOCIAL-Affirmative action, EEO, community service and involvement
Revenue - CORRECT ANSWER - Money coming in
Expenses - CORRECT ANSWER - Money going out
Selective Perception - CORRECT ANSWER - We pay selective attention to parts of the
environment while ignoring other parts
, Self-Furfilling Prophecy - CORRECT ANSWER - Self fulfilling prophecy occurs when an
established stereotype causes one to behave in a certain way.
Sterotype - CORRECT ANSWER - Are generalizations based on a group of
characteristics.
Achievement - CORRECT ANSWER - The desire for personal success.
Agreeableness - CORRECT ANSWER - Nice, tolerant, sensitive, trusting, kind, and
warm.
Authority - CORRECT ANSWER - Power we have over others.
Benevolence - CORRECT ANSWER - The desire to protect the well being of people who
are close to the person.
Conformity - CORRECT ANSWER - Being motivated by being self disciplined and
obedient. Conforming to others.
Conscientiousness - CORRECT ANSWER - Organized, systematic, punctual,
achievement- oriented, and dependable.
CSR - CORRECT ANSWER - Corporate Social Responsibility
Organizations can consider the interests of society and take responsibility for the impact of their
activities on customers, suppliers, employees, shareholders, communities,, and the environment
in all aspects of their operations.
Extraversion - CORRECT ANSWER - Outgoing, talkative, sociable, and enjoys being in
social situations.