Test 2 BMGT UPDATED ACTUAL Exam
Questions and CORRECT Answers
A team must be large enough to take advantage of team members' diverse skills and knowledge.
- CORRECT ANSWER - Which of the following is true of the right team size for good
performance?
Being involved in decision-making processes - CORRECT ANSWER - In the context of
work teams, which of the following increases employee job satisfaction?
undermines team performance by preventing teams from engaging in the kinds of activities that
are critical to team effectiveness. - CORRECT ANSWER - Unlike cognitive conflict,
affective conflict:
They offer advice and suggestions to management concerning specific issues. - CORRECT
ANSWER - Which of the following is true of employee involvement teams?
They bestow stronger organizational commitment. - CORRECT ANSWER - Identify a
true statement about team norms.
Teams must be empowered with control of resources, such as budgets, workspaces, and
computers. - CORRECT ANSWER - Which of the following is necessary for stretch goals
to effectively motivate teams?
customer satisfaction - CORRECT ANSWER - Onyx Inc., a manufacturer of home
appliances, received consumer complaints about its product demonstration and installation
services. Marshall, the company's chief executive officer, ordered investigation to determine the
reasons for these complaints. It was found that employees who were hired to demonstrate and
install the products lacked experience. Marshall immediately formed a team who were trained by
technicians to improve their skills. Subsequently, all the consumers who had previously filed
complaints were given effective demonstration. Eventually, the customer service desk started
receiving appreciations and the sales improved. In this scenario, the work team improved _____.
, They reduce communication barriers. - CORRECT ANSWER - Which of the following is
an advantage of project teams?
By focusing on issues rather than personalities - CORRECT ANSWER - In which of the
following ways can teams have healthy conflicts?
A traditional work group - CORRECT ANSWER - Gillian, a salesman, has completed his
day's tasks and is about to leave. Marsha, his supervisor, realizes that there is a task pending and
assigns it to Gillian. Gillian refuses to complete the task by stating that he has finished his share
of work. He suggests Marsha to assign the task to someone else. Marsha states that if he refuses
to complete the task, he would have to look for a different job. Gillian now becomes more
cooperative and agrees to work on the task. Which of the following kinds of team does this case
exemplify?
A work team consists of a small number of people with complementary skills. - CORRECT
ANSWER - Which of the following statements is true of a work team?
If a few members dominate the team - CORRECT ANSWER - Which of the following
signs indicates that a team's size needs to be changed?
In a large team, team members find it difficult to get to know one another. - CORRECT
ANSWER - Which of the following is a disadvantage of a large team?
It relates to the emotional reactions that can occur when disagreements become personal rather
than professional. - CORRECT ANSWER - Which of the following statements is true of
affective conflict?
They control work tasks and team membership. - CORRECT ANSWER - Which of the
following statements is true of self-designing teams?
Self-designing teams - CORRECT ANSWER - Which of the following kinds of teams
have the most autonomy?
Questions and CORRECT Answers
A team must be large enough to take advantage of team members' diverse skills and knowledge.
- CORRECT ANSWER - Which of the following is true of the right team size for good
performance?
Being involved in decision-making processes - CORRECT ANSWER - In the context of
work teams, which of the following increases employee job satisfaction?
undermines team performance by preventing teams from engaging in the kinds of activities that
are critical to team effectiveness. - CORRECT ANSWER - Unlike cognitive conflict,
affective conflict:
They offer advice and suggestions to management concerning specific issues. - CORRECT
ANSWER - Which of the following is true of employee involvement teams?
They bestow stronger organizational commitment. - CORRECT ANSWER - Identify a
true statement about team norms.
Teams must be empowered with control of resources, such as budgets, workspaces, and
computers. - CORRECT ANSWER - Which of the following is necessary for stretch goals
to effectively motivate teams?
customer satisfaction - CORRECT ANSWER - Onyx Inc., a manufacturer of home
appliances, received consumer complaints about its product demonstration and installation
services. Marshall, the company's chief executive officer, ordered investigation to determine the
reasons for these complaints. It was found that employees who were hired to demonstrate and
install the products lacked experience. Marshall immediately formed a team who were trained by
technicians to improve their skills. Subsequently, all the consumers who had previously filed
complaints were given effective demonstration. Eventually, the customer service desk started
receiving appreciations and the sales improved. In this scenario, the work team improved _____.
, They reduce communication barriers. - CORRECT ANSWER - Which of the following is
an advantage of project teams?
By focusing on issues rather than personalities - CORRECT ANSWER - In which of the
following ways can teams have healthy conflicts?
A traditional work group - CORRECT ANSWER - Gillian, a salesman, has completed his
day's tasks and is about to leave. Marsha, his supervisor, realizes that there is a task pending and
assigns it to Gillian. Gillian refuses to complete the task by stating that he has finished his share
of work. He suggests Marsha to assign the task to someone else. Marsha states that if he refuses
to complete the task, he would have to look for a different job. Gillian now becomes more
cooperative and agrees to work on the task. Which of the following kinds of team does this case
exemplify?
A work team consists of a small number of people with complementary skills. - CORRECT
ANSWER - Which of the following statements is true of a work team?
If a few members dominate the team - CORRECT ANSWER - Which of the following
signs indicates that a team's size needs to be changed?
In a large team, team members find it difficult to get to know one another. - CORRECT
ANSWER - Which of the following is a disadvantage of a large team?
It relates to the emotional reactions that can occur when disagreements become personal rather
than professional. - CORRECT ANSWER - Which of the following statements is true of
affective conflict?
They control work tasks and team membership. - CORRECT ANSWER - Which of the
following statements is true of self-designing teams?
Self-designing teams - CORRECT ANSWER - Which of the following kinds of teams
have the most autonomy?
