Exam Questions and CORRECT Answers
Which of the following is the use of influence to motivate employees to achieve organizational
goals?
A) Controlling
B) Organizing
C) Staffing
D) Leading
E) Planning - CORRECT ANSWER - D) Leading
According to Weber's ideas on bureaucracy, organizations should be based on _____.
A) personal references
B) rational authority
C) charismatic authority
D) personal loyalty
E) family ties - CORRECT ANSWER - B) rational authority
Ryan, a supermarket cashier, recently received an award for having the fastest scan rate among
all cashiers. This is an example of organizational _____.
A) effectiveness
B) performance
C) goal-setting
D) efficiency
E) structure - CORRECT ANSWER - D) efficiency
Which of the following skills is most important for nonmanagers?
A) Marketing
B) Planning
, C) Human
D) Conceptual
E) Technical - CORRECT ANSWER - E) Technical
To meet the needs of the organization, all managers carry out which three major categories of
roles?
A) Monitor; figurehead; liaison
B) Decisional; spokesperson; leader
C) Informational; interpersonal; decisional
D) Leader; monitor; spokesperson
E) Disseminator; entrepreneurial; disturbance handler - CORRECT ANSWER - C)
Informational; interpersonal; decisional
According to the text, what are the skills used by managers when performing the four functions
of management?
A) Conceptual, human, and technical
B) Conceptual, interpersonal, and organizational
C) Functional, problem-solving, and technical
D) Analytical, interpersonal, and financial
E) Communication, strategic, and innovative - CORRECT ANSWER - A) Conceptual,
human, and technical
Organization development is one specific set of management techniques based in which of the
following approaches?
A) Behavioral sciences approach
B) Management science approach
C) Scientific management approach
D) Systems theory approach
E) Quantitative approach - CORRECT ANSWER - A) Behavioral sciences approach