NUSC 4P20- Leadership and
Management in Nursing (Final Exam)
fully solved
Approaches to Conflict Resolution - correct answer ✔✔-avoiding, accommodating, competing,
compromising, collaborating
Avoiding - correct answer ✔✔-Fear-based approach to conflict management
-Subconsciously not acknowledging the conflict
-Conflict is postponed or prolonged
-Can escalate to frustration among team members
-Positive side of withdrawing may be postponing an issue until a better time or simply waling
away from a no win situation
Accommodating via Obliging - correct answer ✔✔-Neglecting one's needs, goals, and concerns
-Satisfying the needs, goals, and concerns of others
-Justifying please others over your own needs
Competing via Dominating - correct answer ✔✔-Pursuing one's needs and goals at the expense
of other's
,-A subconscious projection or habit
-Using personal and professional resources to be in a position of superiority over peers
-Can there be situations with competing is a positive approach
Compromising - correct answer ✔✔-Assertive and cooperative; requires maturity and
confidence
-Negotiating
o A learned skill that is developed over time
o A give and take relationship
o Finding a middle ground approach
Collaborating via Integrating - correct answer ✔✔-Working together to achieve a common goal
-Sharing ideas and experiences to produce the best outcome
Types of Conflict - correct answer ✔✔-Interpersonal, Intrapersonal, Organizational
-there can be a combination of these types in a given conflict
Intrapersonal Conflict - correct answer ✔✔-Occurs within a person
-A situation that is at odds with one's personality, goals, values
, -Causing emotional incongruence
-Issues that cause conflict between personal and professional priorities
-The inability to realize "ideals" or "best practices"
Interpersonal Conflict - correct answer ✔✔-Most common type of conflict experienced by
nurses
-Conflict between and among patients, family members, nurses, physicians, and members from
other departments/disciplines
-Differences of opinions, priorities, approaches with others
-Conflict can be heavily subjective
o When individuals sense of belonging, ethical values, and identity feels threatened
-Disputes or disagreements regarding the best care for patients or how much information is too
much
Organizational Conflict - correct answer ✔✔-Disagreements about policies and procedures
-Codes of conduct
-Expected norms of behaviors when communicating with others
Management in Nursing (Final Exam)
fully solved
Approaches to Conflict Resolution - correct answer ✔✔-avoiding, accommodating, competing,
compromising, collaborating
Avoiding - correct answer ✔✔-Fear-based approach to conflict management
-Subconsciously not acknowledging the conflict
-Conflict is postponed or prolonged
-Can escalate to frustration among team members
-Positive side of withdrawing may be postponing an issue until a better time or simply waling
away from a no win situation
Accommodating via Obliging - correct answer ✔✔-Neglecting one's needs, goals, and concerns
-Satisfying the needs, goals, and concerns of others
-Justifying please others over your own needs
Competing via Dominating - correct answer ✔✔-Pursuing one's needs and goals at the expense
of other's
,-A subconscious projection or habit
-Using personal and professional resources to be in a position of superiority over peers
-Can there be situations with competing is a positive approach
Compromising - correct answer ✔✔-Assertive and cooperative; requires maturity and
confidence
-Negotiating
o A learned skill that is developed over time
o A give and take relationship
o Finding a middle ground approach
Collaborating via Integrating - correct answer ✔✔-Working together to achieve a common goal
-Sharing ideas and experiences to produce the best outcome
Types of Conflict - correct answer ✔✔-Interpersonal, Intrapersonal, Organizational
-there can be a combination of these types in a given conflict
Intrapersonal Conflict - correct answer ✔✔-Occurs within a person
-A situation that is at odds with one's personality, goals, values
, -Causing emotional incongruence
-Issues that cause conflict between personal and professional priorities
-The inability to realize "ideals" or "best practices"
Interpersonal Conflict - correct answer ✔✔-Most common type of conflict experienced by
nurses
-Conflict between and among patients, family members, nurses, physicians, and members from
other departments/disciplines
-Differences of opinions, priorities, approaches with others
-Conflict can be heavily subjective
o When individuals sense of belonging, ethical values, and identity feels threatened
-Disputes or disagreements regarding the best care for patients or how much information is too
much
Organizational Conflict - correct answer ✔✔-Disagreements about policies and procedures
-Codes of conduct
-Expected norms of behaviors when communicating with others
