IPPS-A (R3 HR) EXAM QUESTIONS AND
ANSWERS (GRADED A+)
Where can a Member find the Top Answers page relating to HR questions? - ANSWER-
IPPS-A Help Center Page
The Member may use ____________ to search for specific HR solutions. - ANSWER-
Key words
What does the Frequently Asked Questions search return? - ANSWER-Questions on
the chosen topic
The selection options for the Type and Detail drop-down options lists will be the same
no matter what selection you make for Category. - ANSWER-False
The Member receives an email notification when their case is closed. - ANSWER-True
Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ANSWER-The issue concerning the closed case resurfaced or is not resolved
Who has the ability to view a case upon its creation? - ANSWER-The Member for which
the case was created/
The HR Professional or Agent who created the case/
An interested party who has been added to the case
These fields are included in the related actions section in a help case. - ANSWER-
Training/
Payroll/
Benefits
Correspondence access provides Members the ability to _____. - ANSWER-be a
suggested recipient for email correspondence
To view all the cases assigned by provider group, go to _____. - ANSWER-Group
Worklists
Which of the following are not considered a view for cases in the My Agent Cases tile? -
ANSWER-45 - Day/
One Year
An HR Professional may escalate, deescalate, or reassign a case _____. - ANSWER-to
any provider group according to organizational SOPs or business rules
ANSWERS (GRADED A+)
Where can a Member find the Top Answers page relating to HR questions? - ANSWER-
IPPS-A Help Center Page
The Member may use ____________ to search for specific HR solutions. - ANSWER-
Key words
What does the Frequently Asked Questions search return? - ANSWER-Questions on
the chosen topic
The selection options for the Type and Detail drop-down options lists will be the same
no matter what selection you make for Category. - ANSWER-False
The Member receives an email notification when their case is closed. - ANSWER-True
Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ANSWER-The issue concerning the closed case resurfaced or is not resolved
Who has the ability to view a case upon its creation? - ANSWER-The Member for which
the case was created/
The HR Professional or Agent who created the case/
An interested party who has been added to the case
These fields are included in the related actions section in a help case. - ANSWER-
Training/
Payroll/
Benefits
Correspondence access provides Members the ability to _____. - ANSWER-be a
suggested recipient for email correspondence
To view all the cases assigned by provider group, go to _____. - ANSWER-Group
Worklists
Which of the following are not considered a view for cases in the My Agent Cases tile? -
ANSWER-45 - Day/
One Year
An HR Professional may escalate, deescalate, or reassign a case _____. - ANSWER-to
any provider group according to organizational SOPs or business rules
