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UNITED HEALTHCARE (UHC)-ETHICS AND
COMPLIANCE EXAM 2025 | ACTUAL
QUESTIONS AND CORRECT ANSWERS
|ALREADY GRADED A+
On October 20, Aries decides talks with an agent to switch his PDP that he had
since January 1 to a Medicare Advantage plan. What election period will Aries
need to use(if eligible) to get a November 1 effective date? - Correct-answer-He
may be able to use a Special Election Period to change plans if he qualifies for
one.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has
been presenting. Which statement is correct? - Correct-answer-The plan's Star
Rating is available on Medicare.gov, the Plan's website, or in plan specific
material, such as the Enrollment Guide.
What should an agent tell a consumer who asks what a 2-star rating means? -
Correct-answer-That the plan has received a "Below Average" rating
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Which of the following is not considered prohibited unsolicited contact with a
Medicare eligible consumer according to CMS regulations and UnitedHealthcare's
rules, policies, and procedures? - Correct-answer-Mailing a marketing brochure to
the consumer via postal mail.
Which statement about discussing benefits with the consumer before an
enrollment is true? - Correct-answer-The agent must explain any provider and/or
pharmacy network limitations.
While using JarvisEnroll to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should Jeff
do? - Correct-answer-Leave the field requesting a consumer email address blank
The ______ ensures that when consumers provide their verbal agreement during
the telephonic enrollent, they acknowledge and understand they are actually
enrolling, in which plan they are enrolling, as well as the standard disclosures. -
Correct-answer-Statement of Understanding
Which of the following must an agent obtain from the consumer no less than 48
hours (unless an exception applies) before an in-person, online, or telephonic
marketing appointment? - Correct-answer-Scope of Appointment
UNITED HEALTHCARE (UHC)-ETHICS AND
COMPLIANCE EXAM 2025 | ACTUAL
QUESTIONS AND CORRECT ANSWERS
|ALREADY GRADED A+
On October 20, Aries decides talks with an agent to switch his PDP that he had
since January 1 to a Medicare Advantage plan. What election period will Aries
need to use(if eligible) to get a November 1 effective date? - Correct-answer-He
may be able to use a Special Election Period to change plans if he qualifies for
one.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has
been presenting. Which statement is correct? - Correct-answer-The plan's Star
Rating is available on Medicare.gov, the Plan's website, or in plan specific
material, such as the Enrollment Guide.
What should an agent tell a consumer who asks what a 2-star rating means? -
Correct-answer-That the plan has received a "Below Average" rating
, 2|Page
Which of the following is not considered prohibited unsolicited contact with a
Medicare eligible consumer according to CMS regulations and UnitedHealthcare's
rules, policies, and procedures? - Correct-answer-Mailing a marketing brochure to
the consumer via postal mail.
Which statement about discussing benefits with the consumer before an
enrollment is true? - Correct-answer-The agent must explain any provider and/or
pharmacy network limitations.
While using JarvisEnroll to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should Jeff
do? - Correct-answer-Leave the field requesting a consumer email address blank
The ______ ensures that when consumers provide their verbal agreement during
the telephonic enrollent, they acknowledge and understand they are actually
enrolling, in which plan they are enrolling, as well as the standard disclosures. -
Correct-answer-Statement of Understanding
Which of the following must an agent obtain from the consumer no less than 48
hours (unless an exception applies) before an in-person, online, or telephonic
marketing appointment? - Correct-answer-Scope of Appointment
