THE BMZ ACADEMY
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
SECTION A
Question 1 [10]
1.1) Which of the following options best represents a major feature of the total quality
management model?
1. Focusing on teams, systems, tools, communication, culture, commitment,
processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance, planning, and
establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
1.2) The process of control …
1 involves translating an organisation’s philosophy into action.
2 refers to the responsiveness of suppliers and operators.
3 involves providing information or feedback to keep all functions on track.
4 involves giving credibility to operators. 5 has to do with customer courtesy.
1.3) Which of the following options best represents a vision framework for an
organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and plans, critical
success factors and core processes.
2. Develop a mission focused on design, processes, planning, experimentation and
control. 3. Develop a vision focused on finances, operations, supply chains,
stockholders and promoters.
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
4. Develop a mission that reflects the organisation’s purpose of generating profit.
5. Develop a vision that will have a strong impact on competitors.
1.4) To support the effective operation of its processes, an organisation should plan
and manage its external partnerships in a way that
1. incorporates a strong organisational culture.
2. reflects the collective mindset of all employees in the organisation.
3. aligns with its overall policies and strategies.
4. is guided by policy unity and strength.
5. inherently communicates quality standards.
1.5) Which of the following options sets out the criteria for enablers in the EFQM
excellence model?
1. leadership, strategy, people, resources, partnerships, processes, and products and
services
2. leadership, strategy, customer focus, workforce focus and operational focus
3. leadership, strategy, customer focus, operational focus and results
4. leadership, strategy, customer focus, workforce focus and results
5. leadership, strategy, customer focus, strategic planning and results
1.6) Developing long-term partnerships with few suppliers, rather than short-term
partnerships with many suppliers, leads to which concept in just-in-time partnerships?
1. The concept of co-producers in networks of trust, ensuring dependable quality and
timely delivery of goods and services.
2. A group of reliable suppliers who keep to their promises when it comes to supply
and demand.
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
3. A strategic outcome based on a strong customer–supplier relationship.
4. A new dimension for strengthening supplier relationships.
5. A reduction in costs and reliability risks, resulting in improved product and service
quality.
1.7) What is the first level of developing a performance measurement framework
(PMF) in an organisation?
1. Developing the organisational strategy and consequent deployment of goals
throughout the organisation.
2. Developing organisational policies and ensuring that operations are monitored
throughout the organisation.
3. Designing products and processes to improve quality and services.
4. Identifying the key areas that need to be measured.
5. Defining areas for improvement to ensure the organisation performs well.
1.8) Creativity and innovation in process improvement are recognised as core
competencies. What should these be linked to?
1. design process and process development tools
2. new product development and design, and new projects
3. the training and development of employees
4. annual performance reviews and personal development plans
5. implementation processes for new systems
1.9) Leading-edge organisations adopt a common approach to align their human
resource (HR) policies with their overall business strategy. Which of the following
options best represents key HR strategies identified in this approach?
BMZ ACADEMY 061 262 1185/068 053 8213
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
SECTION A
Question 1 [10]
1.1) Which of the following options best represents a major feature of the total quality
management model?
1. Focusing on teams, systems, tools, communication, culture, commitment,
processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance, planning, and
establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
1.2) The process of control …
1 involves translating an organisation’s philosophy into action.
2 refers to the responsiveness of suppliers and operators.
3 involves providing information or feedback to keep all functions on track.
4 involves giving credibility to operators. 5 has to do with customer courtesy.
1.3) Which of the following options best represents a vision framework for an
organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and plans, critical
success factors and core processes.
2. Develop a mission focused on design, processes, planning, experimentation and
control. 3. Develop a vision focused on finances, operations, supply chains,
stockholders and promoters.
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
4. Develop a mission that reflects the organisation’s purpose of generating profit.
5. Develop a vision that will have a strong impact on competitors.
1.4) To support the effective operation of its processes, an organisation should plan
and manage its external partnerships in a way that
1. incorporates a strong organisational culture.
2. reflects the collective mindset of all employees in the organisation.
3. aligns with its overall policies and strategies.
4. is guided by policy unity and strength.
5. inherently communicates quality standards.
1.5) Which of the following options sets out the criteria for enablers in the EFQM
excellence model?
1. leadership, strategy, people, resources, partnerships, processes, and products and
services
2. leadership, strategy, customer focus, workforce focus and operational focus
3. leadership, strategy, customer focus, operational focus and results
4. leadership, strategy, customer focus, workforce focus and results
5. leadership, strategy, customer focus, strategic planning and results
1.6) Developing long-term partnerships with few suppliers, rather than short-term
partnerships with many suppliers, leads to which concept in just-in-time partnerships?
1. The concept of co-producers in networks of trust, ensuring dependable quality and
timely delivery of goods and services.
2. A group of reliable suppliers who keep to their promises when it comes to supply
and demand.
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
3. A strategic outcome based on a strong customer–supplier relationship.
4. A new dimension for strengthening supplier relationships.
5. A reduction in costs and reliability risks, resulting in improved product and service
quality.
1.7) What is the first level of developing a performance measurement framework
(PMF) in an organisation?
1. Developing the organisational strategy and consequent deployment of goals
throughout the organisation.
2. Developing organisational policies and ensuring that operations are monitored
throughout the organisation.
3. Designing products and processes to improve quality and services.
4. Identifying the key areas that need to be measured.
5. Defining areas for improvement to ensure the organisation performs well.
1.8) Creativity and innovation in process improvement are recognised as core
competencies. What should these be linked to?
1. design process and process development tools
2. new product development and design, and new projects
3. the training and development of employees
4. annual performance reviews and personal development plans
5. implementation processes for new systems
1.9) Leading-edge organisations adopt a common approach to align their human
resource (HR) policies with their overall business strategy. Which of the following
options best represents key HR strategies identified in this approach?
BMZ ACADEMY 061 262 1185/068 053 8213
