WGU C202 Managing Human Capital. Exam
2025 Questions and Answers
What does Policies do? - ANS They are "what we do"
What are mandatory benefits? - ANS By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978 - ANS Prohibits discrimination
against veterans that are returning back from deployment, including Vietnam era, disabled, and
active duty.
What are Procedures? - ANS They are "how we do it"
Explain why employee handbooks protect both the employer and employee? -
ANS Documents all the Human Resource Management (HRM) policies and procedures.
Employees can become familiar with their rights and what the policies and procedures are.
What are some uses and outcomes to Job Analysis? - ANS Job Description, Person
Specification, Selecting Applicants, and Develop performance evaluation tools.
What is Job Analysis? - ANS The systematic process of gathering and interpreting information
about the essential duties, tasks, and responsibilities of a job.
Pg. 1 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
,It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational strategies, values, and
objectives, AND based on what? - ANS Job Analysis
What are 4 benefits of setting goals with employees? - ANS 1. Focus attention on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps? - ANS 1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles? - ANS 1. Not communicating
performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
What is Job Design? - ANS Used to fulfill needs for employees through motivations and job
efficiency.
What does SMART stand for? - ANS Specific
Measurable
Attainable
Results Focused
Time Bound
Pg. 2 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
, What are the 5 job characteristics from the Job Characteristics Model? - ANS 1. Skill Variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback
Job characteristic model is defined as... - ANS The job characteristic model proposes that
objective characteristic of the job leads to job satisfactions for employees.
What is Succession Management and Planning? - ANS Process of identifying and developing
new leaders who can replace old leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
What is Action Planning? - ANS Developing actions to address gaps of labor and supply
demands. They should match with the organizational philosophy, values, mission through
recruiting/retention, compensation, succession management, and training/development needs.
What is forecasting? - ANS Forecasting labor demand and expected supply to identify
shortages and surplus.
Identify short and long term goals.
What is Human Resource Planning? - ANS Aligns organizational talent to effectively and
efficiently accomplish the strategic goal.
What is Strategic Planning? - ANS Company strategy, vision, mission, and values.
Influences the type, quality/quantity of skills and the employees needed.
What are the 4 Human Resource Planning Processes? - ANS 1. Strategic Planning
Pg. 3 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
2025 Questions and Answers
What does Policies do? - ANS They are "what we do"
What are mandatory benefits? - ANS By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978 - ANS Prohibits discrimination
against veterans that are returning back from deployment, including Vietnam era, disabled, and
active duty.
What are Procedures? - ANS They are "how we do it"
Explain why employee handbooks protect both the employer and employee? -
ANS Documents all the Human Resource Management (HRM) policies and procedures.
Employees can become familiar with their rights and what the policies and procedures are.
What are some uses and outcomes to Job Analysis? - ANS Job Description, Person
Specification, Selecting Applicants, and Develop performance evaluation tools.
What is Job Analysis? - ANS The systematic process of gathering and interpreting information
about the essential duties, tasks, and responsibilities of a job.
Pg. 1 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
,It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational strategies, values, and
objectives, AND based on what? - ANS Job Analysis
What are 4 benefits of setting goals with employees? - ANS 1. Focus attention on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps? - ANS 1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles? - ANS 1. Not communicating
performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
What is Job Design? - ANS Used to fulfill needs for employees through motivations and job
efficiency.
What does SMART stand for? - ANS Specific
Measurable
Attainable
Results Focused
Time Bound
Pg. 2 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
, What are the 5 job characteristics from the Job Characteristics Model? - ANS 1. Skill Variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback
Job characteristic model is defined as... - ANS The job characteristic model proposes that
objective characteristic of the job leads to job satisfactions for employees.
What is Succession Management and Planning? - ANS Process of identifying and developing
new leaders who can replace old leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
What is Action Planning? - ANS Developing actions to address gaps of labor and supply
demands. They should match with the organizational philosophy, values, mission through
recruiting/retention, compensation, succession management, and training/development needs.
What is forecasting? - ANS Forecasting labor demand and expected supply to identify
shortages and surplus.
Identify short and long term goals.
What is Human Resource Planning? - ANS Aligns organizational talent to effectively and
efficiently accomplish the strategic goal.
What is Strategic Planning? - ANS Company strategy, vision, mission, and values.
Influences the type, quality/quantity of skills and the employees needed.
What are the 4 Human Resource Planning Processes? - ANS 1. Strategic Planning
Pg. 3 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
