NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
The Taft-Hartley Act states that any person who can hire, fire, assign
or discipline is considered which of the following? -
correct answer ✅A supervisor.
The bottom level in the pyramid is occupied by ________. -
correct answer ✅Operative employees.
As the role of coach, the supervisor is expected to ________. -
correct answer ✅Know how to listen, guide, train, and assist.
Individuals who reflect a group of people responsible for
establishing the organization's overall objectives and developing
the policies to achieve these objectives are called ________. -
correct answer ✅Top-level managers.
The management function which involves monitoring activities to
ensure that targets are being met is called ________. -
correct answer ✅Controlling.
Another way to think of supervisors is as ________. -
correct answer ✅First-level managers.
,NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
The process of getting things done, effectively and efficiently,
through and with other people is called ________. -
correct answer ✅Management.
In management the term representing the primary activities
supervisors perform is called ________. -
correct answer ✅Processing.
When supervisors are performing tasks correctly, and they are
concerned with the relationship between inputs and outputs, this
relationship is called ________. -
correct answer ✅Efficiency.
When a supervisor is concerned with completing activities and
achieving goals, this is called ________. -
correct answer ✅Effectiveness.
Who does Jennie Parker report to? -
correct answer ✅Yukio Ishi.
,NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
What is TR Bryant's title? -
correct answer ✅Technical Operations Manager.
Who is Dave Swayze's assistant? -
correct answer ✅Suzanne March.
What position does Clarence Jones hold? -
correct answer ✅Headend Tech.
Based on the organization chart, how many people report directly
to Leila McGrath? -
correct answer ✅6
Which of the following characters (employees of Apogee) has little
patience for those who don't take their jobs seriously? -
correct answer ✅Glenda Ford.
What are Dave Swayze's feelings toward other departments in
Apogee? -
correct answer ✅He is indifferent to their needs.
, NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
How are Leila McGrath's views toward ethics described? -
correct answer ✅She has impeccable ethics.
Which of the following characters is described as the "voice of
reason" at Apogee? -
correct answer ✅TR Bryant.
Which of the following characters is a source of constant concern to
their boss? -
correct answer ✅Angel Mejia.
Many North American companies have changed dramatically in the
1990s by improving quality and reducing costs. This is a direct
response to ________. -
correct answer ✅Global competition.
Organizations have become increasingly global in their perspectives
and accept the reality that national borders no longer define
________. -
correct answer ✅Corporations
(All Chap + Case Studies) Exam Questions
And Answers
The Taft-Hartley Act states that any person who can hire, fire, assign
or discipline is considered which of the following? -
correct answer ✅A supervisor.
The bottom level in the pyramid is occupied by ________. -
correct answer ✅Operative employees.
As the role of coach, the supervisor is expected to ________. -
correct answer ✅Know how to listen, guide, train, and assist.
Individuals who reflect a group of people responsible for
establishing the organization's overall objectives and developing
the policies to achieve these objectives are called ________. -
correct answer ✅Top-level managers.
The management function which involves monitoring activities to
ensure that targets are being met is called ________. -
correct answer ✅Controlling.
Another way to think of supervisors is as ________. -
correct answer ✅First-level managers.
,NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
The process of getting things done, effectively and efficiently,
through and with other people is called ________. -
correct answer ✅Management.
In management the term representing the primary activities
supervisors perform is called ________. -
correct answer ✅Processing.
When supervisors are performing tasks correctly, and they are
concerned with the relationship between inputs and outputs, this
relationship is called ________. -
correct answer ✅Efficiency.
When a supervisor is concerned with completing activities and
achieving goals, this is called ________. -
correct answer ✅Effectiveness.
Who does Jennie Parker report to? -
correct answer ✅Yukio Ishi.
,NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
What is TR Bryant's title? -
correct answer ✅Technical Operations Manager.
Who is Dave Swayze's assistant? -
correct answer ✅Suzanne March.
What position does Clarence Jones hold? -
correct answer ✅Headend Tech.
Based on the organization chart, how many people report directly
to Leila McGrath? -
correct answer ✅6
Which of the following characters (employees of Apogee) has little
patience for those who don't take their jobs seriously? -
correct answer ✅Glenda Ford.
What are Dave Swayze's feelings toward other departments in
Apogee? -
correct answer ✅He is indifferent to their needs.
, NCTI - Effective Supervision Conventional
(All Chap + Case Studies) Exam Questions
And Answers
How are Leila McGrath's views toward ethics described? -
correct answer ✅She has impeccable ethics.
Which of the following characters is described as the "voice of
reason" at Apogee? -
correct answer ✅TR Bryant.
Which of the following characters is a source of constant concern to
their boss? -
correct answer ✅Angel Mejia.
Many North American companies have changed dramatically in the
1990s by improving quality and reducing costs. This is a direct
response to ________. -
correct answer ✅Global competition.
Organizations have become increasingly global in their perspectives
and accept the reality that national borders no longer define
________. -
correct answer ✅Corporations
