NCTI Tech I to Tech II Exam Questions And
Answers
Determining whether the cause of a problem is to one side or the
other of a specific device describes what type of troubleshooting
method? -
correct answer ✅The divide-and-conquer method of
troubleshooting determines whether a problem is to one side or
the other of a particular device.
What are the characteristics of a successful troubleshooter? Please
provide a few more of your own. -
correct answer ✅The characteristics of a good troubleshooter
include the desire to solve problems and fix things, the know-how
to use a variety of pieces of test equipment, accuracy in
documenting measurement results, and the pride in your work that
prevents you from settling for marginal results.
When considering which types of signal impairments can cause
tiling artifacts on a digital video channel, in what step of the six-step
troubleshooting process is the technician is most likely use? -
correct answer ✅The technician is most likely to use Step 2.
Analyzing the Situation, when considering which types of signal
impairments can cause tiling artifacts on a digital video channel.
,NCTI Tech I to Tech II Exam Questions And
Answers
What is the best way to tell if a basic digital-to-analog converter is
defective? -
correct answer ✅Try the suspect converter on a different outlet or
install a known "good" converter on the suspect outlet and see if it
works. If it works on the second outlet, then the original outlet
must be repaired. If the known "good" converter works on the
original outlet, then the original converter is defective.
What happens to an set-top box (STB) after it is plugged in? -
correct answer ✅The STB heats up after it is plugged in, which
changes its performance.
List likely causes of remote control problems? -
correct answer ✅Likely causes of remote control problems
include: (1) A blocked line of sight between the remote control and
the set-top box (STB); (2) a defective STB; (3) weak or dead
batteries in the remote control; (4) a deprogrammed remote
control; or (5) a defective remote control.
Are certain features included in specific version releases of High-
Definition Multimedia Interface (HDMI) guaranteed to work? -
correct answer ✅A particular HDMI version does not guarantee a
,NCTI Tech I to Tech II Exam Questions And
Answers
particular set of features because features are optional for the
manufacturer.
Although capable of delivering a high-definition (HD) signal, what
are some limitations of a component video signal? -
correct answer ✅Some limitations of a component video signal are
that it is analog, it requires manual adjustment of resolution
settings between the STB and TV set, and it may not provide an HD
signal out of some Blu-ray players manufactured after 2010.
When using a digital video interface (DVI) connection and there is
no audio, what is a likely cause? -
correct answer ✅Unlike RF or High-Definition Multimedia
Interface (HDMI) connections, DVI connections requires a separate
audio connection.
What is the intent of the Commercial Advertisement Loudness
Mitigation (CALM) Act? -
correct answer ✅The intent of the CALM Act is to keep TV
commercials from being louder than the associated television
program.
, NCTI Tech I to Tech II Exam Questions And
Answers
List some reasons why a customer may not be able to order video-
on-demand (VOD). -
correct answer ✅The customer's credit limit has been reached,
the customer's account is in a delinquent status, the proper service
codes have not been downloaded to the STB, there are problems
with the forward or return signals all are reasons that may keep a
customer from ordering VOD.
What can be done to keep recorded programming from being
overwritten by new recordings? -
correct answer ✅Change record settings in the set-top box (STB) to
keep recorded programming from being overwritten by new
recordings.
How does a Multimedia over Coax Alliance (MoCA) filter alleviate
potential problems with the MoCA service? -
correct answer ✅A MoCA filter alleviates potential MoCA service
problems by keeping interference from MoCA signals inside as well
as outside the premises wiring, it creates a strong MoCA signal
through advantageous reflections, and mitigates harmful reflections
from distant non-compliant devices.
Answers
Determining whether the cause of a problem is to one side or the
other of a specific device describes what type of troubleshooting
method? -
correct answer ✅The divide-and-conquer method of
troubleshooting determines whether a problem is to one side or
the other of a particular device.
What are the characteristics of a successful troubleshooter? Please
provide a few more of your own. -
correct answer ✅The characteristics of a good troubleshooter
include the desire to solve problems and fix things, the know-how
to use a variety of pieces of test equipment, accuracy in
documenting measurement results, and the pride in your work that
prevents you from settling for marginal results.
When considering which types of signal impairments can cause
tiling artifacts on a digital video channel, in what step of the six-step
troubleshooting process is the technician is most likely use? -
correct answer ✅The technician is most likely to use Step 2.
Analyzing the Situation, when considering which types of signal
impairments can cause tiling artifacts on a digital video channel.
,NCTI Tech I to Tech II Exam Questions And
Answers
What is the best way to tell if a basic digital-to-analog converter is
defective? -
correct answer ✅Try the suspect converter on a different outlet or
install a known "good" converter on the suspect outlet and see if it
works. If it works on the second outlet, then the original outlet
must be repaired. If the known "good" converter works on the
original outlet, then the original converter is defective.
What happens to an set-top box (STB) after it is plugged in? -
correct answer ✅The STB heats up after it is plugged in, which
changes its performance.
List likely causes of remote control problems? -
correct answer ✅Likely causes of remote control problems
include: (1) A blocked line of sight between the remote control and
the set-top box (STB); (2) a defective STB; (3) weak or dead
batteries in the remote control; (4) a deprogrammed remote
control; or (5) a defective remote control.
Are certain features included in specific version releases of High-
Definition Multimedia Interface (HDMI) guaranteed to work? -
correct answer ✅A particular HDMI version does not guarantee a
,NCTI Tech I to Tech II Exam Questions And
Answers
particular set of features because features are optional for the
manufacturer.
Although capable of delivering a high-definition (HD) signal, what
are some limitations of a component video signal? -
correct answer ✅Some limitations of a component video signal are
that it is analog, it requires manual adjustment of resolution
settings between the STB and TV set, and it may not provide an HD
signal out of some Blu-ray players manufactured after 2010.
When using a digital video interface (DVI) connection and there is
no audio, what is a likely cause? -
correct answer ✅Unlike RF or High-Definition Multimedia
Interface (HDMI) connections, DVI connections requires a separate
audio connection.
What is the intent of the Commercial Advertisement Loudness
Mitigation (CALM) Act? -
correct answer ✅The intent of the CALM Act is to keep TV
commercials from being louder than the associated television
program.
, NCTI Tech I to Tech II Exam Questions And
Answers
List some reasons why a customer may not be able to order video-
on-demand (VOD). -
correct answer ✅The customer's credit limit has been reached,
the customer's account is in a delinquent status, the proper service
codes have not been downloaded to the STB, there are problems
with the forward or return signals all are reasons that may keep a
customer from ordering VOD.
What can be done to keep recorded programming from being
overwritten by new recordings? -
correct answer ✅Change record settings in the set-top box (STB) to
keep recorded programming from being overwritten by new
recordings.
How does a Multimedia over Coax Alliance (MoCA) filter alleviate
potential problems with the MoCA service? -
correct answer ✅A MoCA filter alleviates potential MoCA service
problems by keeping interference from MoCA signals inside as well
as outside the premises wiring, it creates a strong MoCA signal
through advantageous reflections, and mitigates harmful reflections
from distant non-compliant devices.
