1
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
f f f f
TRUE/FALSE
1. Some fof fthe foperations-related factivities fof fHard fRock fCafé finclude fdesigning fmeals fand fanalyzing
fthem ffor fingredient fcost fand flabor frequirements.
True f(Global fcompany fprofile, feasy)
2. The fproduction fprocess fat fHard fRock fCafé fis flimited fto fmeal fpreparation fand fserving fcustomers.
False f(Global fcompany fprofile, feasy)
3. All forganizations, fincluding fservice ffirms fsuch fas fbanks fand fhospitals, fhave fa fproduction ffunction.
True f(What fis foperations fmanagement? fmoderate)
4. Operations fmanagement fis fthe fset fof factivities fthat fcreate fvalue fin fthe fform fof fgoods fand fservices
fby ftransforming finputs finto foutputs.
True f(What fis foperations fmanagement? feasy)
5. An fexample fof fa f"hidden" fproduction ffunction fis fmoney ftransfers fat fbanks.
True f(What fis foperations fmanagement? fmoderate)
6. One freason fto fstudy foperations fmanagement fis fto flearn fhow fpeople forganize fthemselves ffor
fproductive fenterprise.
True f(Why fstudy fOM, feasy)
2
, 7. The foperations fmanager fperforms fthe fmanagement factivities fof fplanning, forganizing, fstaffing,
fleading, fand fcontrolling fof fthe fOM ffunction.
True f(What foperations fmanagers fdo, feasy)
8. "How fmuch finventory fof fthis fitem fshould fwe fhave?" fis fwithin fthe fcritical fdecision farea fof
fmanaging fquality.
False f(What foperations fmanagers fdo, feasy)
9. In forder fto fhave fa fcareer fin foperations fmanagement, fone fmust fhave fa fdegree fin fstatistics for
fquantitative fmethods.
False f(What foperations fmanagers fdo, feasy)
10. Henry fFord fis fknown fas fthe fFather fof fScientific fManagement.
False f(The fheritage fof foperations fmanagement, feasy)
11. Shewhart’s fcontributions fto foperations fmanagement fcame fduring fthe fScientific fManagement fEra.
False f(The fheritage fof foperations fmanagement, feasy)
12. Students fwanting fto fpursue fa fcareer fin foperations fmanagement fwill ffind fmultidisciplinary
fknowledge fbeneficial.
True f(Where fare fthe fOM fjobs? feasy)
3
, 13. Customer finteraction fis foften fhigh ffor fmanufacturing fprocesses, fbut flow ffor fservices.
False f(Operations fin fthe fservice fsector, fmoderate)
14. Productivity fis fmore fdifficult fto fimprove fin fthe fservice fsector.
True f(The fproductivity fchallenge, fmoderate)
15. Manufacturing fnow fconstitutes fthe flargest feconomic fsector fin fpostindustrial fsocieties.
False f(Operations fin fthe fservice fsector, fmoderate)
16. In fthe fpast fhalf-century, fthe fnumber fof fpeople femployed fin fmanufacturing fhas fmore for fless fheld
fsteady, fbut feach fmanufacturing femployee fis fmanufacturing fabout f20 ftimes fas fmuch.
True f(Operations fin fthe fservice fsector, feasy)
17. A fknowledge fsociety fis fone fthat fhas fmigrated ffrom fwork fbased fon fknowledge fto fone fbased fon
fmanual fwork.
False f(The fproductivity fchallenge, feasy)
18. Productivity fis fthe ftotal fvalue fof fall finputs fto fthe ftransformation fprocess fdivided fby fthe ftotal fvalue
fof fthe foutputs fproduced.
False f(The fproductivity fchallenge, feasy)
19. Measuring fthe fimpact fof fa fcapital facquisition fon fproductivity fis fan fexample fof fmulti-factor
fproductivity.
False f(The fproductivity fchallenge, fmoderate)
20. Ethical fand fsocial fdilemmas farise fbecause fstakeholders fof fa fbusiness fhave fconflicting fperspectives.
True f(Ethics fand fsocial fresponsibility, feasy) f{AACSB: fEthical fReasoning}
MULTIPLE CHOICE f
21. At fHard fRock fCafé, ftasks fthat freflect foperations for foperations fmanagement finclude
a. designing fmeals
b. testing fmeals f(recipes)
c. analyzing fmeals ffor fthe fcost fof fingredients
d. preparing femployee fschedules
e. all fof fthe fabove
e f(Global fcompany fprofile, feasy)
22. An foperations ftask fperformed fat fHard fRock fCafé fis
a. borrowing ffunds fto fbuild fa fnew frestaurant
b. advertising fchanges fin fthe frestaurant fmenu
c. calculating frestaurant fprofit fand floss
d. preparing femployee fschedules
e. all fof fthe fabove
d f(Global fcompany fprofile, fmoderate)
4
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
f f f f
TRUE/FALSE
1. Some fof fthe foperations-related factivities fof fHard fRock fCafé finclude fdesigning fmeals fand fanalyzing
fthem ffor fingredient fcost fand flabor frequirements.
True f(Global fcompany fprofile, feasy)
2. The fproduction fprocess fat fHard fRock fCafé fis flimited fto fmeal fpreparation fand fserving fcustomers.
False f(Global fcompany fprofile, feasy)
3. All forganizations, fincluding fservice ffirms fsuch fas fbanks fand fhospitals, fhave fa fproduction ffunction.
True f(What fis foperations fmanagement? fmoderate)
4. Operations fmanagement fis fthe fset fof factivities fthat fcreate fvalue fin fthe fform fof fgoods fand fservices
fby ftransforming finputs finto foutputs.
True f(What fis foperations fmanagement? feasy)
5. An fexample fof fa f"hidden" fproduction ffunction fis fmoney ftransfers fat fbanks.
True f(What fis foperations fmanagement? fmoderate)
6. One freason fto fstudy foperations fmanagement fis fto flearn fhow fpeople forganize fthemselves ffor
fproductive fenterprise.
True f(Why fstudy fOM, feasy)
2
, 7. The foperations fmanager fperforms fthe fmanagement factivities fof fplanning, forganizing, fstaffing,
fleading, fand fcontrolling fof fthe fOM ffunction.
True f(What foperations fmanagers fdo, feasy)
8. "How fmuch finventory fof fthis fitem fshould fwe fhave?" fis fwithin fthe fcritical fdecision farea fof
fmanaging fquality.
False f(What foperations fmanagers fdo, feasy)
9. In forder fto fhave fa fcareer fin foperations fmanagement, fone fmust fhave fa fdegree fin fstatistics for
fquantitative fmethods.
False f(What foperations fmanagers fdo, feasy)
10. Henry fFord fis fknown fas fthe fFather fof fScientific fManagement.
False f(The fheritage fof foperations fmanagement, feasy)
11. Shewhart’s fcontributions fto foperations fmanagement fcame fduring fthe fScientific fManagement fEra.
False f(The fheritage fof foperations fmanagement, feasy)
12. Students fwanting fto fpursue fa fcareer fin foperations fmanagement fwill ffind fmultidisciplinary
fknowledge fbeneficial.
True f(Where fare fthe fOM fjobs? feasy)
3
, 13. Customer finteraction fis foften fhigh ffor fmanufacturing fprocesses, fbut flow ffor fservices.
False f(Operations fin fthe fservice fsector, fmoderate)
14. Productivity fis fmore fdifficult fto fimprove fin fthe fservice fsector.
True f(The fproductivity fchallenge, fmoderate)
15. Manufacturing fnow fconstitutes fthe flargest feconomic fsector fin fpostindustrial fsocieties.
False f(Operations fin fthe fservice fsector, fmoderate)
16. In fthe fpast fhalf-century, fthe fnumber fof fpeople femployed fin fmanufacturing fhas fmore for fless fheld
fsteady, fbut feach fmanufacturing femployee fis fmanufacturing fabout f20 ftimes fas fmuch.
True f(Operations fin fthe fservice fsector, feasy)
17. A fknowledge fsociety fis fone fthat fhas fmigrated ffrom fwork fbased fon fknowledge fto fone fbased fon
fmanual fwork.
False f(The fproductivity fchallenge, feasy)
18. Productivity fis fthe ftotal fvalue fof fall finputs fto fthe ftransformation fprocess fdivided fby fthe ftotal fvalue
fof fthe foutputs fproduced.
False f(The fproductivity fchallenge, feasy)
19. Measuring fthe fimpact fof fa fcapital facquisition fon fproductivity fis fan fexample fof fmulti-factor
fproductivity.
False f(The fproductivity fchallenge, fmoderate)
20. Ethical fand fsocial fdilemmas farise fbecause fstakeholders fof fa fbusiness fhave fconflicting fperspectives.
True f(Ethics fand fsocial fresponsibility, feasy) f{AACSB: fEthical fReasoning}
MULTIPLE CHOICE f
21. At fHard fRock fCafé, ftasks fthat freflect foperations for foperations fmanagement finclude
a. designing fmeals
b. testing fmeals f(recipes)
c. analyzing fmeals ffor fthe fcost fof fingredients
d. preparing femployee fschedules
e. all fof fthe fabove
e f(Global fcompany fprofile, feasy)
22. An foperations ftask fperformed fat fHard fRock fCafé fis
a. borrowing ffunds fto fbuild fa fnew frestaurant
b. advertising fchanges fin fthe frestaurant fmenu
c. calculating frestaurant fprofit fand floss
d. preparing femployee fschedules
e. all fof fthe fabove
d f(Global fcompany fprofile, fmoderate)
4
