MGT-420 Exam 3 questions well
answered already passed
Communication - correct answer ✔✔process of sending and receiving messages with attached
meanings
Source - correct answer ✔✔encodes an intended meaning into a message
Receiver - correct answer ✔✔decodes the message into a perceived meaning
Noise - correct answer ✔✔any disturbance that disrupts and interferes with the transference of
messages
Information Source - correct answer ✔✔A person or group trying to communicate w/ someone
else. Seeks to communicate, change attitudes, knowledge, or behavior of the reciever
Encoding - correct answer ✔✔The process of translating an idea or thought into a message
consisting of verbal, written, or nonverbal symbols such as gestures or combination of them
Channels - correct answer ✔✔What messages are transmitted through
Decoding - correct answer ✔✔Process of translation. May be interpreted into something else
Feedback - correct answer ✔✔the process through which the receiver communicates with the
sender by returning another message
,Issue of effectiveness - correct answer ✔✔Accuracy of communication
Issue of efficiency - correct answer ✔✔The cost
Effective communication - correct answer ✔✔Occurs when the intended meaning of the source
and the perceived meaning of the receiver are virtually the same
Efficient communication - correct answer ✔✔Occurs at minimum cost in terms of resources
expended
Nonverbal communication - correct answer ✔✔Takes place through facial expressions, body
position, eye contact, and other physical gestures.
Kinesics - correct answer ✔✔study of gestures and body postures
Proxemics - correct answer ✔✔study of the way space is utilized
Communication Barriers - correct answer ✔✔Physical distractions, semantic problems, mixed
messages, cultural differences, absence of feedback, and status effects
Physical Distractions - correct answer ✔✔Any aspect of the physical setting in which
communication takes place
Can interfere with communication effectiveness
Semantic Problems - correct answer ✔✔Involves a poor choice or use of words and mixed
messages. KISS
,Mixed Messages - correct answer ✔✔Occur when a person's words communicate one thing
while actions or body language communicates another. Nonverbals add important insights in
face-to-face meetings
Absence of Feedback - correct answer ✔✔One-way communication flows from sender to
receiver only, with no direct and immediate feedback
KISS - correct answer ✔✔Keep it short & simple
Two-way communication - correct answer ✔✔goes from sender to receiver and back again. Is
more effective than one-way communication
Status Effects - correct answer ✔✔Status differences create potential communication barriers
between persons of higher and lower ranks
Mum effect - correct answer ✔✔tendency to keep "mum" from a desire to be polite and a
reluctance to transmit bad news
Cross-cultural communication - correct answer ✔✔Whether between persons of different
geographical or ethnic groupings w/in one country or between persons of different national
cultures
Management by Wandering Around (MBWA - correct answer ✔✔Now popularly acclaimed as
one way to achieve trust by communicating with as many employees.
Organizational Communication - correct answer ✔✔the specific process through which
information moves and is exchanged throughout an organization
Formal Channels - correct answer ✔✔Follow the chain of command established by an
organization's hierarchy of authority
, Informal Channels - correct answer ✔✔Diverge from formal channels by skipping levels in the
hierarchy or cutting across vertical chains of command
Grapevine - correct answer ✔✔network of friendships and acquaintances through which
rumors and other unofficial information get passed from person to person
Downward communication - correct answer ✔✔Follows chain of command top to bottom.
Lower level needs to know what the higher level is doing to be reminded of policies, strategies,
and objectives
Upward Communication - correct answer ✔✔Keeps higher levels informed about what lower
level workers are doing, what their problems are, what suggestions they have for
improvements, and how they feel about the organization & their jobs
Lateral Communication - correct answer ✔✔People must be willing & able to communicate
across departments or functional boundaries & listen to one another needs as internal
customers
Organizational Ecology - correct answer ✔✔The study of how building design may influence
communication & productivity by implementing lateral communication
Interacting/ Decentralized Group - correct answer ✔✔High interdependency around a common
task; best at complex tasks
Coacting/ Centralized Group - correct answer ✔✔Independent individual efforts on behalf of
common task; best at simple tasks
Counteracting/ Restricted Group - correct answer ✔✔Subgroups in disagreement w/one
another; slows task accomplishment
answered already passed
Communication - correct answer ✔✔process of sending and receiving messages with attached
meanings
Source - correct answer ✔✔encodes an intended meaning into a message
Receiver - correct answer ✔✔decodes the message into a perceived meaning
Noise - correct answer ✔✔any disturbance that disrupts and interferes with the transference of
messages
Information Source - correct answer ✔✔A person or group trying to communicate w/ someone
else. Seeks to communicate, change attitudes, knowledge, or behavior of the reciever
Encoding - correct answer ✔✔The process of translating an idea or thought into a message
consisting of verbal, written, or nonverbal symbols such as gestures or combination of them
Channels - correct answer ✔✔What messages are transmitted through
Decoding - correct answer ✔✔Process of translation. May be interpreted into something else
Feedback - correct answer ✔✔the process through which the receiver communicates with the
sender by returning another message
,Issue of effectiveness - correct answer ✔✔Accuracy of communication
Issue of efficiency - correct answer ✔✔The cost
Effective communication - correct answer ✔✔Occurs when the intended meaning of the source
and the perceived meaning of the receiver are virtually the same
Efficient communication - correct answer ✔✔Occurs at minimum cost in terms of resources
expended
Nonverbal communication - correct answer ✔✔Takes place through facial expressions, body
position, eye contact, and other physical gestures.
Kinesics - correct answer ✔✔study of gestures and body postures
Proxemics - correct answer ✔✔study of the way space is utilized
Communication Barriers - correct answer ✔✔Physical distractions, semantic problems, mixed
messages, cultural differences, absence of feedback, and status effects
Physical Distractions - correct answer ✔✔Any aspect of the physical setting in which
communication takes place
Can interfere with communication effectiveness
Semantic Problems - correct answer ✔✔Involves a poor choice or use of words and mixed
messages. KISS
,Mixed Messages - correct answer ✔✔Occur when a person's words communicate one thing
while actions or body language communicates another. Nonverbals add important insights in
face-to-face meetings
Absence of Feedback - correct answer ✔✔One-way communication flows from sender to
receiver only, with no direct and immediate feedback
KISS - correct answer ✔✔Keep it short & simple
Two-way communication - correct answer ✔✔goes from sender to receiver and back again. Is
more effective than one-way communication
Status Effects - correct answer ✔✔Status differences create potential communication barriers
between persons of higher and lower ranks
Mum effect - correct answer ✔✔tendency to keep "mum" from a desire to be polite and a
reluctance to transmit bad news
Cross-cultural communication - correct answer ✔✔Whether between persons of different
geographical or ethnic groupings w/in one country or between persons of different national
cultures
Management by Wandering Around (MBWA - correct answer ✔✔Now popularly acclaimed as
one way to achieve trust by communicating with as many employees.
Organizational Communication - correct answer ✔✔the specific process through which
information moves and is exchanged throughout an organization
Formal Channels - correct answer ✔✔Follow the chain of command established by an
organization's hierarchy of authority
, Informal Channels - correct answer ✔✔Diverge from formal channels by skipping levels in the
hierarchy or cutting across vertical chains of command
Grapevine - correct answer ✔✔network of friendships and acquaintances through which
rumors and other unofficial information get passed from person to person
Downward communication - correct answer ✔✔Follows chain of command top to bottom.
Lower level needs to know what the higher level is doing to be reminded of policies, strategies,
and objectives
Upward Communication - correct answer ✔✔Keeps higher levels informed about what lower
level workers are doing, what their problems are, what suggestions they have for
improvements, and how they feel about the organization & their jobs
Lateral Communication - correct answer ✔✔People must be willing & able to communicate
across departments or functional boundaries & listen to one another needs as internal
customers
Organizational Ecology - correct answer ✔✔The study of how building design may influence
communication & productivity by implementing lateral communication
Interacting/ Decentralized Group - correct answer ✔✔High interdependency around a common
task; best at complex tasks
Coacting/ Centralized Group - correct answer ✔✔Independent individual efforts on behalf of
common task; best at simple tasks
Counteracting/ Restricted Group - correct answer ✔✔Subgroups in disagreement w/one
another; slows task accomplishment
