MGT 420 Final Exam questions with
100% complete solutions already passed
Performance Management - correct answer ✔✔the process through which managers ensure
that employees' activities and outputs contribute to the organization's goals
Performance Management Steps - correct answer ✔✔1. Planning 2. Coaching 3. Reviewing 4.
Action
What is "The one word men never see in their performance reviews"? - correct answer
✔✔Abrasive alone
What does it mean for a performance measure to be (1) deficient, (2) contaminated, (3) valid,
and (4) reliable? - correct answer ✔✔a)Deficient- An incomplete appraisal of an individual's
performance when important aspects are not measured.
b)Contaminated,-A performance measure is said to be contaminated when it captures
information that is irrelevant to an employee's job.
c) Valid- A test is valid if it measures what it is supposed to measure.
d) Reliable- Reliability is the extent to which test scores are consistent.
Know why performance measures should have "strategic congruence" - correct answer
✔✔Strategic congruence is important because it is the level to which the performance
management system identifies job performance that is matching with the organisation's aims,
strategy and culture.
Halo Rating Bias - correct answer ✔✔Rates a "5", good in that category so every category is a 5
, Lenicency Rating Bias - correct answer ✔✔Ratings in between (3-5) "feels bad"
Strictness Rating Bias - correct answer ✔✔Rating in between (1-3) Mainly 2's, biased "I perform
the best everyone else sucks" mentality
central tendency rating bias - correct answer ✔✔(2-4) Not great, not bad, sticks to the middle
scoring
Horns rating bias - correct answer ✔✔Rates a "1" bad in that category so bad all around
graphic rating scale - correct answer ✔✔method of performance measurement that lists traits
and provides a rating scale for each trait; the employer uses the scale to indicate the extent to
which an employee displays each trait (easier w a movie rating, how can you rate people w #'s,
what does a 4 mean?)
Mixed-Standard Scales - correct answer ✔✔method of performance measurement that uses
several statements describing each trait to produce a final score for that trait (High, med, low, +,
0, -)
Behaviorally Anchored Rating Scale (BARS) - correct answer ✔✔method of performance
measurement that rates behavior in terms of a scale showing specific statements of behavior
that describe different levels of performance ( 7, Always early and prepared, 6 Always Early, 5
Early, 4 Neutral, 3 Late, etc)
Behavioral Observation Scale (BOS) - correct answer ✔✔a variation of a BARS which uses all
behaviors necessary for effective performance to rate performance at a task, rates on a #'d
scale.
What is the Management-By-Objectives approach? - correct answer ✔✔strategic management
model that aims to improve the performance of an organization by clearly defining objectives
that are agreed to by both management and employees.
100% complete solutions already passed
Performance Management - correct answer ✔✔the process through which managers ensure
that employees' activities and outputs contribute to the organization's goals
Performance Management Steps - correct answer ✔✔1. Planning 2. Coaching 3. Reviewing 4.
Action
What is "The one word men never see in their performance reviews"? - correct answer
✔✔Abrasive alone
What does it mean for a performance measure to be (1) deficient, (2) contaminated, (3) valid,
and (4) reliable? - correct answer ✔✔a)Deficient- An incomplete appraisal of an individual's
performance when important aspects are not measured.
b)Contaminated,-A performance measure is said to be contaminated when it captures
information that is irrelevant to an employee's job.
c) Valid- A test is valid if it measures what it is supposed to measure.
d) Reliable- Reliability is the extent to which test scores are consistent.
Know why performance measures should have "strategic congruence" - correct answer
✔✔Strategic congruence is important because it is the level to which the performance
management system identifies job performance that is matching with the organisation's aims,
strategy and culture.
Halo Rating Bias - correct answer ✔✔Rates a "5", good in that category so every category is a 5
, Lenicency Rating Bias - correct answer ✔✔Ratings in between (3-5) "feels bad"
Strictness Rating Bias - correct answer ✔✔Rating in between (1-3) Mainly 2's, biased "I perform
the best everyone else sucks" mentality
central tendency rating bias - correct answer ✔✔(2-4) Not great, not bad, sticks to the middle
scoring
Horns rating bias - correct answer ✔✔Rates a "1" bad in that category so bad all around
graphic rating scale - correct answer ✔✔method of performance measurement that lists traits
and provides a rating scale for each trait; the employer uses the scale to indicate the extent to
which an employee displays each trait (easier w a movie rating, how can you rate people w #'s,
what does a 4 mean?)
Mixed-Standard Scales - correct answer ✔✔method of performance measurement that uses
several statements describing each trait to produce a final score for that trait (High, med, low, +,
0, -)
Behaviorally Anchored Rating Scale (BARS) - correct answer ✔✔method of performance
measurement that rates behavior in terms of a scale showing specific statements of behavior
that describe different levels of performance ( 7, Always early and prepared, 6 Always Early, 5
Early, 4 Neutral, 3 Late, etc)
Behavioral Observation Scale (BOS) - correct answer ✔✔a variation of a BARS which uses all
behaviors necessary for effective performance to rate performance at a task, rates on a #'d
scale.
What is the Management-By-Objectives approach? - correct answer ✔✔strategic management
model that aims to improve the performance of an organization by clearly defining objectives
that are agreed to by both management and employees.
