DELL CLIENT FOUNDATIONS 2025
LATEST UPDATE CORRECT 100%
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ANSWER If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - ANSWER For
desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter
the laptop's service tag? - ANSWER Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? -
ANSWER From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option? - ANSWER Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - ANSWER 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
- ANSWER 1-Self-heal can be used to recover from a no POST / no Power / no Video
situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not
connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? - ANSWER Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - ANSWER
BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which
BIOS settings will you change? (Select 2) - ANSWER Change Boot Mode to UEFI
, Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______.
(Select 2) - ANSWER Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - ANSWER It is a
system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of these are a part of the recommended practices while attending service calls?
(Select 2) - ANSWER 1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ANSWER Cables
Monitor
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
ANSWER 1- Power on the system. Tap the F12 key when the Dell logo appears to
access the one-time boot menu.
2- Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
A chipset is a set of electronic components in an integrated circuit, which manages the
data flow between the _____________, _____________ and _____________. (Select
3) - ANSWER Processor, Memory & Peripherals
You are assigned to replace the display of an Inspiron 3521. Identify the correct display
size of the laptop from the model's name. - ANSWER 15 inches
Which out of these is a probable point of failure for a no power issue in laptops? (Select
2) - ANSWER AC Adapter
Frayed pins
Identify the primary storage devices. (Select 2) - ANSWER RAM
Cache
What are the common reasons affecting memory performance? (Select 2) - ANSWER
Defective memory socket
LATEST UPDATE CORRECT 100%
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ANSWER If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - ANSWER For
desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter
the laptop's service tag? - ANSWER Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? -
ANSWER From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option? - ANSWER Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - ANSWER 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
- ANSWER 1-Self-heal can be used to recover from a no POST / no Power / no Video
situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not
connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? - ANSWER Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - ANSWER
BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which
BIOS settings will you change? (Select 2) - ANSWER Change Boot Mode to UEFI
, Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______.
(Select 2) - ANSWER Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - ANSWER It is a
system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of these are a part of the recommended practices while attending service calls?
(Select 2) - ANSWER 1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ANSWER Cables
Monitor
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
ANSWER 1- Power on the system. Tap the F12 key when the Dell logo appears to
access the one-time boot menu.
2- Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
A chipset is a set of electronic components in an integrated circuit, which manages the
data flow between the _____________, _____________ and _____________. (Select
3) - ANSWER Processor, Memory & Peripherals
You are assigned to replace the display of an Inspiron 3521. Identify the correct display
size of the laptop from the model's name. - ANSWER 15 inches
Which out of these is a probable point of failure for a no power issue in laptops? (Select
2) - ANSWER AC Adapter
Frayed pins
Identify the primary storage devices. (Select 2) - ANSWER RAM
Cache
What are the common reasons affecting memory performance? (Select 2) - ANSWER
Defective memory socket
