©EVERLY 2025 ALL RIGHTS RESERVED
Telecommunicator TCOLE Exam Questions
And Answers 100% Pass
Telecommunicator - ANS Dispatcher or other emergency communications specialist
Emergency - ANS Occurrence or imminent threat of damage, injury, or loss of life or property
resulting from an extraordinary natural or man-made cause.
Ethics - ANS Discipline dealing with what is good and bad; moral duty and obligation. Study
of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools - ANS Trustworthiness, Integrity, Promise-keeping, Loyalty,
Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice and fairness,
Caring, Civic virtue and citizenship.
Ethics Check Questions - ANS Is it Legal? Will actions violate laws, codes, or constitutional
rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel about myself?
Will it withstand public scrutiny?
Available Resources in PSAP - ANS Directories, Computerized Records, Contact info for other
agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training
manuals and handbooks, Agency/department's written policies and procedures.
, ©EVERLY 2025 ALL RIGHTS RESERVED
Confidentiality - ANS Distinguish between public or private information. Do not discuss work
related information in a personal setting.
Confidentiality Legal aspects - ANS TCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls - ANS Landline: portable, digital, wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems - ANS Basic System and Enhanced System
ALI - ANS Automatic Location Identification: automatic number identification is matched to
address or location of phone from which a call is made. So you get both # and Location
ANI - ANS Automatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate - ANS Phone bill rate minus taxes, fees, license costs, or charges
Dispatch Method - ANS Method of responding to a telephone request for emergency service
by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
Local Exchange Access Lines - ANS All types of lines or trunks that connect a service user to
the supplier's local telephone exchange office
9-1-1 - ANS telecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
Telecommunicator TCOLE Exam Questions
And Answers 100% Pass
Telecommunicator - ANS Dispatcher or other emergency communications specialist
Emergency - ANS Occurrence or imminent threat of damage, injury, or loss of life or property
resulting from an extraordinary natural or man-made cause.
Ethics - ANS Discipline dealing with what is good and bad; moral duty and obligation. Study
of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools - ANS Trustworthiness, Integrity, Promise-keeping, Loyalty,
Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice and fairness,
Caring, Civic virtue and citizenship.
Ethics Check Questions - ANS Is it Legal? Will actions violate laws, codes, or constitutional
rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel about myself?
Will it withstand public scrutiny?
Available Resources in PSAP - ANS Directories, Computerized Records, Contact info for other
agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training
manuals and handbooks, Agency/department's written policies and procedures.
, ©EVERLY 2025 ALL RIGHTS RESERVED
Confidentiality - ANS Distinguish between public or private information. Do not discuss work
related information in a personal setting.
Confidentiality Legal aspects - ANS TCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls - ANS Landline: portable, digital, wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems - ANS Basic System and Enhanced System
ALI - ANS Automatic Location Identification: automatic number identification is matched to
address or location of phone from which a call is made. So you get both # and Location
ANI - ANS Automatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate - ANS Phone bill rate minus taxes, fees, license costs, or charges
Dispatch Method - ANS Method of responding to a telephone request for emergency service
by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
Local Exchange Access Lines - ANS All types of lines or trunks that connect a service user to
the supplier's local telephone exchange office
9-1-1 - ANS telecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
