OPRE 3310 QUIZZES EXAM 1
1. The two Line functions in a business organization are:
a. Sales and Marketing
b. Operations and Sales
c. Operations and Finance
d. Finance and Sales
e. Accounting and IT - Answers :Operations & Sales
2. Production of Goods results in a tangible output. Delivery of a Service generally
implies an act. Production of Services results in;
a. Acts of professional services
b. Non-manufactured goods
c. Both tangible and intangible outputs
d. Shipping and delivery
e. Transportation and logistics - Answers :c. Both tangible and intangible outputs
3. The central role of all management is process management. Process variation occurs
in all business processes. Two widely used metrics that deal with process variation are;
a. Random and assignable variation
b. Mean and standard deviation
c. Cost of inputs and cost of outputs
d. Product mix and volume
e. Variety and Flexibility - Answers :b. Mean and standard deviation
4. The 80/20 rule states that, for many events, roughly 80% of the effects come from
20% of the causes and is widely used in establishing priorities. The 80/20 rule is also
known as the;
a. Da Vinci principle
b. Vernoulli principle
c. Pareto principle
d. Scientific management
e. Statistical process control - Answers :c. Pareto principle
5. A standard of behavior that guides how one should act in various situations is called;
a. Management
b. Leadership
c. Ethics
d. Operations
e. Responsibility - Answers :c. Ethics
6. 3. The essence of operations management is to add Value during the transformation
process. Value-added is the term used to describe;
a. Difference between the cost of inputs and the value or price of outputs
b. Difference between function and value
c. Difference between value perceived by customer and price customer had to pay
, d. Function over value
e. Value over function - Answers :a. Difference between the cost of inputs and the value
or price of outputs
7. The sequence of organizations, their facilities, functions and activities, that are
involved in producing and delivering a product or service is called;
a. Transportation and logistics
b. Shipping and delivery
c. Supply chain
d. Operations management - Answers :c. Supply chain
8. The Scope of Operations Management includes;
a. Forecasting, capacity planning and scheduling
b. Facilities location and layout
c. Managing inventories and quality assurance
d. Motivating and training employees
e. All of the above - Answers :e. All of the above
9. A key aspect of Operations Management is Process Management. The basic flow
chart for any business process is;
a. Input > transformation > ouput
b. Demand > sales > delivery
c. Order > build > ship
d. Return > remanufacture > ship again
e. Accept > ship > install - Answers :a. Input > transformation > ouput
10. Frederick Taylor is known as the "father of scientific management." His methods
emphasized maximizing output. His methods were based on observation,
measurement, analysis and improvement of work methods, and economic incentives,
and led to the following practice/s;
a. Management should be responsible for planning
b. Workers should be carefully selected and trained
c. Management should find the best way to perform a job
d. Cooperation should be achieved between workers and management, separating
management and worker activities
e. All of the above - Answers :e. All of the above
1. That part of the supply chain involved with the forward and reverse flow of goods,
services, cash and information is; - Answers :Logistics
2. Trends in Supply Chain Management include;
a. ROI measurement and reevaluating outsourcing
b. "Greening" the supply chain
c. Implementing Lean principles
d. Integrating IT and managing risks
e. All of the above - Answers :All of the above
1. The two Line functions in a business organization are:
a. Sales and Marketing
b. Operations and Sales
c. Operations and Finance
d. Finance and Sales
e. Accounting and IT - Answers :Operations & Sales
2. Production of Goods results in a tangible output. Delivery of a Service generally
implies an act. Production of Services results in;
a. Acts of professional services
b. Non-manufactured goods
c. Both tangible and intangible outputs
d. Shipping and delivery
e. Transportation and logistics - Answers :c. Both tangible and intangible outputs
3. The central role of all management is process management. Process variation occurs
in all business processes. Two widely used metrics that deal with process variation are;
a. Random and assignable variation
b. Mean and standard deviation
c. Cost of inputs and cost of outputs
d. Product mix and volume
e. Variety and Flexibility - Answers :b. Mean and standard deviation
4. The 80/20 rule states that, for many events, roughly 80% of the effects come from
20% of the causes and is widely used in establishing priorities. The 80/20 rule is also
known as the;
a. Da Vinci principle
b. Vernoulli principle
c. Pareto principle
d. Scientific management
e. Statistical process control - Answers :c. Pareto principle
5. A standard of behavior that guides how one should act in various situations is called;
a. Management
b. Leadership
c. Ethics
d. Operations
e. Responsibility - Answers :c. Ethics
6. 3. The essence of operations management is to add Value during the transformation
process. Value-added is the term used to describe;
a. Difference between the cost of inputs and the value or price of outputs
b. Difference between function and value
c. Difference between value perceived by customer and price customer had to pay
, d. Function over value
e. Value over function - Answers :a. Difference between the cost of inputs and the value
or price of outputs
7. The sequence of organizations, their facilities, functions and activities, that are
involved in producing and delivering a product or service is called;
a. Transportation and logistics
b. Shipping and delivery
c. Supply chain
d. Operations management - Answers :c. Supply chain
8. The Scope of Operations Management includes;
a. Forecasting, capacity planning and scheduling
b. Facilities location and layout
c. Managing inventories and quality assurance
d. Motivating and training employees
e. All of the above - Answers :e. All of the above
9. A key aspect of Operations Management is Process Management. The basic flow
chart for any business process is;
a. Input > transformation > ouput
b. Demand > sales > delivery
c. Order > build > ship
d. Return > remanufacture > ship again
e. Accept > ship > install - Answers :a. Input > transformation > ouput
10. Frederick Taylor is known as the "father of scientific management." His methods
emphasized maximizing output. His methods were based on observation,
measurement, analysis and improvement of work methods, and economic incentives,
and led to the following practice/s;
a. Management should be responsible for planning
b. Workers should be carefully selected and trained
c. Management should find the best way to perform a job
d. Cooperation should be achieved between workers and management, separating
management and worker activities
e. All of the above - Answers :e. All of the above
1. That part of the supply chain involved with the forward and reverse flow of goods,
services, cash and information is; - Answers :Logistics
2. Trends in Supply Chain Management include;
a. ROI measurement and reevaluating outsourcing
b. "Greening" the supply chain
c. Implementing Lean principles
d. Integrating IT and managing risks
e. All of the above - Answers :All of the above
