TTU - ISQS 3344 EXAM 2 QUESTIONS AND ANSWERS GRADED A+
3-D printing has proven to be particularly advantageous for: - Answers prototype development and
custom products.
3-D printing is an extension of: - Answers computer-aided design.
A document for production that gives the instruction to make a given quantity of a particular item,
usually to a given schedule, is a(n): - Answers work order.
A graphic technique for defining the relationship between customer desires and product (or service) is: -
Answers the house of quality.
A process sheet is a type of: - Answers route sheet.
A product's life cycle is divided into four stages, which are: - Answers introduction, growth, maturity,
and decline.
A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the
ingredients and how they are arranged to make the sandwich. This is an example of a(n): - Answers
assembly drawing.
A result of concurrent engineering in product design is: - Answers speedier product development.
A route sheet provides a(n): - Answers sequence of operations necessary to produce the component.
According to PCN analysis, service operations exist only within the area(s) of: - Answers surrogate
interaction and direct interaction.
According to PCN analysis, which process region includes process steps in which one participant is acting
on another participant's resources, such as their information, materials, or technologies? - Answers
surrogate interaction
An assembly chart: - Answers shows graphically how the product is assembled.
An assembly drawing: - Answers shows an exploded view of the product.
An engineering drawing shows the: - Answers dimensions, tolerances, materials, and finishes of a
component.
At which stage of the product life cycle is product strategy likely to focus on improved cost control? -
Answers maturity
Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and
migrations of existing products to build on a ________. - Answers product platform
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known
as: - Answers Modular design
, Group technology requires that: - Answers each component be identified by a coding scheme that
specifies size, shape, and the type of processing.
In which stage of the product life cycle should product strategy focus on process modifications as the
product is being "fine-tuned" for the market? - Answers introduction
Operations managers must be able to anticipate changes in which of the following? product mix
product opportunities
the products themselves
product volume
All of these - Answers All of these
Payoffs, alternatives, and expected monetary values are terms associated with: - Answers decision trees.
Quality function deployment (QFD): determines what will satisfy the customer:
translates customer desires into the target design.
is used early in the design process.
is used to determine where to deploy quality efforts.
All of these - Answers All of these
Reducing the complexity of a product and improving a product's maintainability are activities of: -
Answers manufacturability and value engineering.
Regal Marine: - Answers treats the product design decision as critical to its success.
"Making it right the first time" is: - Answers a manufacturing-based definition of quality.
"The employee cannot produce products that on average exceed the quality of what the process is
capable of producing" expresses a basic philosophy in the writings of: - Answers W. Edwards Deming.
A Six Sigma program has how many defects per million? - Answers 3.4
A checklist is a type of: - Answers poka-yoke.
A customer service manager at a retail clothing store has collected numerous customer complaints from
the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has
organized these complaints into a small number of sources or factors. This is most closely related to the
________ tool of TQM. - Answers cause-and-effect diagram
A good description of source inspection is inspecting: - Answers one's own work.
3-D printing has proven to be particularly advantageous for: - Answers prototype development and
custom products.
3-D printing is an extension of: - Answers computer-aided design.
A document for production that gives the instruction to make a given quantity of a particular item,
usually to a given schedule, is a(n): - Answers work order.
A graphic technique for defining the relationship between customer desires and product (or service) is: -
Answers the house of quality.
A process sheet is a type of: - Answers route sheet.
A product's life cycle is divided into four stages, which are: - Answers introduction, growth, maturity,
and decline.
A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the
ingredients and how they are arranged to make the sandwich. This is an example of a(n): - Answers
assembly drawing.
A result of concurrent engineering in product design is: - Answers speedier product development.
A route sheet provides a(n): - Answers sequence of operations necessary to produce the component.
According to PCN analysis, service operations exist only within the area(s) of: - Answers surrogate
interaction and direct interaction.
According to PCN analysis, which process region includes process steps in which one participant is acting
on another participant's resources, such as their information, materials, or technologies? - Answers
surrogate interaction
An assembly chart: - Answers shows graphically how the product is assembled.
An assembly drawing: - Answers shows an exploded view of the product.
An engineering drawing shows the: - Answers dimensions, tolerances, materials, and finishes of a
component.
At which stage of the product life cycle is product strategy likely to focus on improved cost control? -
Answers maturity
Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and
migrations of existing products to build on a ________. - Answers product platform
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known
as: - Answers Modular design
, Group technology requires that: - Answers each component be identified by a coding scheme that
specifies size, shape, and the type of processing.
In which stage of the product life cycle should product strategy focus on process modifications as the
product is being "fine-tuned" for the market? - Answers introduction
Operations managers must be able to anticipate changes in which of the following? product mix
product opportunities
the products themselves
product volume
All of these - Answers All of these
Payoffs, alternatives, and expected monetary values are terms associated with: - Answers decision trees.
Quality function deployment (QFD): determines what will satisfy the customer:
translates customer desires into the target design.
is used early in the design process.
is used to determine where to deploy quality efforts.
All of these - Answers All of these
Reducing the complexity of a product and improving a product's maintainability are activities of: -
Answers manufacturability and value engineering.
Regal Marine: - Answers treats the product design decision as critical to its success.
"Making it right the first time" is: - Answers a manufacturing-based definition of quality.
"The employee cannot produce products that on average exceed the quality of what the process is
capable of producing" expresses a basic philosophy in the writings of: - Answers W. Edwards Deming.
A Six Sigma program has how many defects per million? - Answers 3.4
A checklist is a type of: - Answers poka-yoke.
A customer service manager at a retail clothing store has collected numerous customer complaints from
the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has
organized these complaints into a small number of sources or factors. This is most closely related to the
________ tool of TQM. - Answers cause-and-effect diagram
A good description of source inspection is inspecting: - Answers one's own work.
