EXAM 100% SOLVED
, Define Management - ANSWERThe process of working with or through others to
achieve organizational objectives in an efficient, legal, and ethical manner.
Define Administration - ANSWERThe day to day implementation of the organization's
policies and procedures
Good supervision is what? - ANSWERA matter of caribg for staff
According to Greenleaf 1977: a leader is what first? - ANSWERA servant
The power to lead comes from what? - ANSWERGiving up personal need for power in
order to serve the group
Key leadership quality is what? - ANSWERThe ability to bring about positive change in
the lives touched
The ultimate goal of leadership is what? - ANSWERTo create a sense of community
The Command-Control Structure hierarchy - ANSWERTop Management, Middle
Management and Line Workers
The Command-Control Structure Manager manages how? - ANSWERThrough control
and organization while the workers work
The goal of The Command-Control Structure is what? - ANSWERTo climb to the top
position and focus on pleasing the boss not the customers
The Command-Control Structure is oriented around what? - ANSWERRules
The Networked, Team Based Structure manager job - ANSWERDirecting the workflow,
not controlling it
The Networked, Team Based Structure is oriented around what? - ANSWERResults
The Networked, Team Based Structure rewards what? - ANSWEROutcomes
Did The Command-Control Structure work? - ANSWERNo
The Networked, Team Based Structure pays people for - ANSWERContributions
regardless of position
The Networked, Team Based Structure what percent of employees play a role in
customer satisfaction? - ANSWER100%