SERVICENOW CSA EXAM PREP|| QUESTIONS AND ANSWERS (2025 / 2026)

SERVICENOW CSA EXAM PREP||
QUESTIONS AND ANSWERS ()


1. D. Self-service: Which of these applications is available to all users?

A. Change
B. Incident
C. Facilities
D. Self-service
2. B. My Groups Work: Which module displays a list of tasks assigned to a user's
group, but not yet assigned to an individual user?

A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
3. C. Variable Types: Multiple choice, single line text, and select box are what type
of elements in ServiceNow?

A. Order Guides

,B. Request Types
C. Variable Types
D. Related Lists
4. C. Javascript: What is the language used for scripting in ServiceNow?

A. Java
B. AngularJS
C. Javascript
D. Jelly
5. D. A map to determine relationships between fields displaying in an import
set to fields in an existing table.: Which of the following is a definition for transform
maps in ServiceNow?

A. A map that is used to share the history of the incident

B. A map used to add data to encrypt fields

C. A map used to trigger business rules before the data is queued in the outbound
web service

D. A map to determine relationships between fields displaying in an import set to
fields in an existing table.

,6. C. Now Platform UI: Which of the following is the primary way to interact with the
applications and data in a ServiceNow instance?

A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
7. D. collection of permissions: A role is a:

A. set of users delegated to perform different tasks

B. collection of tasks

C. set of members to a subscription

D. collection of permissions

E. set of users who share a common purpose

F. individual to whom you have grated access to your ServiceNow instance
8. A. set of users who share a common purpose: A group is a:

A. set of users who share a common purpose

B. collection of permissions

C. collection of tasks

D. individual to whom you have granted access to your ServiceNow instance

E. set of members to a subscription

F. set of users delegated to perform different tasks
9. C. Application Platform-as-a-Service (aPaaS): The Now Platform is an example
of which cloud computing model?

A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)

, C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
10. A. Employee
B. Customer
D. Information Technology (IT): Which of the following workflow types does the
Now Platform provide?
Select 3 answers from the below options.

A. Employee
B. Customer
C. End User
D. Information Technology (IT)
11. A. Banner Frame
C. Application Navigator
E. Content Frame: What are the three main screen elements of the Now Platform
User Interface?
Select 3 answers from the below options.

A. Banner Frame
B. Application Frame
C. Application Navigator
D. Banner Content
E. Content Frame
12. B. All modules and sections within the Service Desk application
D. Any module with a name containing "services"

Any applications, sections, or modules with the names containing "service"
(or other words containing service, such as services, and serviced) would
appear in the results. In addition, any applications, sections, or modules
related to those containing "service" would also appear.: Which of the following
would be included in the results when entering "service" in the Navigation filter?
Select 2 answers from the below options.

A. Only applications with a name containing "service"

B. All modules and sections within the Service Desk application

C. Only applications, sections and modules with the names containing "service"