Marriott Hotel Excellence Exam
Question 1. What year was Marriott International founded?
A. 1927
B. 1955
C. 1972
D. 1989
Correct: A
Explanation: Marriott International was founded in 1927 by J. Willard
Marriott as a root beer stand, which later expanded into a restaurant chain
and eventually into the hotel industry.
Question 2. What is the primary mission of Marriott International?
A. To provide luxury experiences only
B. To serve our world and put people first
C. To offer the lowest prices in the market
D. To focus solely on technology
Correct: B
Explanation: Marriott’s mission is centered on “putting people first” and
serving the world, reflecting their commitment to guests, associates, and
communities.
, Marriott Hotel Excellence Exam
Question 3. Which of the following is NOT a Marriott brand?
A. The Ritz-Carlton
B. Courtyard
C. Hilton
D. JW Marriott
Correct: C
Explanation: Hilton is a separate hotel company; The Ritz-Carlton, Courtyard,
and JW Marriott are all Marriott brands.
Question 4. Marriott’s culture is built around which core value?
A. Profit before people
B. People first
C. Technology innovation
D. Market dominance
Correct: B
Explanation: Marriott’s culture revolves around its core value of “putting
people first,” emphasizing care for guests and associates.
Question 5. Which of the following best describes Marriott’s global
presence?
, Marriott Hotel Excellence Exam
A. Only in the United States
B. Present in over 130 countries
C. Only in Europe
D. Only in Asia
Correct: B
Explanation: Marriott operates hotels in more than 130 countries worldwide,
making it one of the largest global hotel companies.
Question 6. What distinguishes Marriott properties from competitors in the
industry?
A. Focus on budget-only travelers
B. Unique brand portfolio and consistent service standards
C. Lack of loyalty programs
D. Limited technology adoption
Correct: B
Explanation: Marriott stands out due to its diverse brand portfolio and
consistently high service standards across properties.
Question 7. Which Marriott brand targets extended stay guests?
A. Residence Inn
, Marriott Hotel Excellence Exam
B. The Ritz-Carlton
C. St. Regis
D. W Hotels
Correct: A
Explanation: Residence Inn by Marriott is designed specifically for extended
stay guests, offering amenities for longer-term stays.
Question 8. What is a key impact of Marriott’s global presence?
A. Decreased employment opportunities
B. Influence on hospitality industry standards worldwide
C. Focus on a single market
D. Limited cultural adaptation
Correct: B
Explanation: Marriott’s global presence influences hospitality standards and
best practices around the world.
Question 9. What is Marriott’s approach to customer service excellence?
A. Standardized service with no personalization
B. Anticipating and exceeding guest expectations
C. Ignoring guest feedback
Question 1. What year was Marriott International founded?
A. 1927
B. 1955
C. 1972
D. 1989
Correct: A
Explanation: Marriott International was founded in 1927 by J. Willard
Marriott as a root beer stand, which later expanded into a restaurant chain
and eventually into the hotel industry.
Question 2. What is the primary mission of Marriott International?
A. To provide luxury experiences only
B. To serve our world and put people first
C. To offer the lowest prices in the market
D. To focus solely on technology
Correct: B
Explanation: Marriott’s mission is centered on “putting people first” and
serving the world, reflecting their commitment to guests, associates, and
communities.
, Marriott Hotel Excellence Exam
Question 3. Which of the following is NOT a Marriott brand?
A. The Ritz-Carlton
B. Courtyard
C. Hilton
D. JW Marriott
Correct: C
Explanation: Hilton is a separate hotel company; The Ritz-Carlton, Courtyard,
and JW Marriott are all Marriott brands.
Question 4. Marriott’s culture is built around which core value?
A. Profit before people
B. People first
C. Technology innovation
D. Market dominance
Correct: B
Explanation: Marriott’s culture revolves around its core value of “putting
people first,” emphasizing care for guests and associates.
Question 5. Which of the following best describes Marriott’s global
presence?
, Marriott Hotel Excellence Exam
A. Only in the United States
B. Present in over 130 countries
C. Only in Europe
D. Only in Asia
Correct: B
Explanation: Marriott operates hotels in more than 130 countries worldwide,
making it one of the largest global hotel companies.
Question 6. What distinguishes Marriott properties from competitors in the
industry?
A. Focus on budget-only travelers
B. Unique brand portfolio and consistent service standards
C. Lack of loyalty programs
D. Limited technology adoption
Correct: B
Explanation: Marriott stands out due to its diverse brand portfolio and
consistently high service standards across properties.
Question 7. Which Marriott brand targets extended stay guests?
A. Residence Inn
, Marriott Hotel Excellence Exam
B. The Ritz-Carlton
C. St. Regis
D. W Hotels
Correct: A
Explanation: Residence Inn by Marriott is designed specifically for extended
stay guests, offering amenities for longer-term stays.
Question 8. What is a key impact of Marriott’s global presence?
A. Decreased employment opportunities
B. Influence on hospitality industry standards worldwide
C. Focus on a single market
D. Limited cultural adaptation
Correct: B
Explanation: Marriott’s global presence influences hospitality standards and
best practices around the world.
Question 9. What is Marriott’s approach to customer service excellence?
A. Standardized service with no personalization
B. Anticipating and exceeding guest expectations
C. Ignoring guest feedback
